乌鸦传媒

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Connected engagement

Unlocking channel growth, to enable 鈥渆verywhere commerce鈥� on demand

We believe channels should connect, not compete. In today鈥檚 landscape, any digital touchpoint is a potential point of sale, every physical one is a possibility for fulfilment, and every interaction is part of the shopping journey.

As an end-to-end transformation partner, 乌鸦传媒 helps retailers unlock channel growth by creating a comprehensive, cohesive strategy that enables shoppers to use all relevant channels on the path to purchase.

Connected commerce

Adapt, personalize, and drive growth I 乌鸦传媒

Metaverse with Tommy Hilfiger Brazil

Entering the metaverse with Tommy Hilfiger Brazil

Working with 乌鸦传媒, Tommy Hilfiger takes luxury fashion to the metaverse for its national sales convention and upcoming designs

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HEMA creates exceptional simplicity for customer service

HEMA wanted to offer a distinctive customer experience by becoming more customer-centric and focusing on loyalty. Working with 乌鸦传媒, HEMA implemented the Salesforce Service Cloud and Social Studio, which enabled customer service agents to gain a comprehensive, 360-degree view of shoppers

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Smooth online ordering from confirmation to delivery with 乌鸦传媒

ADMnext completely digitalizes a global retailer鈥檚 ordering process with an intuitive, state-of-the-art application

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FILA transforms into an experience-driven retailer

FILA transforms into an experience-driven retailer

Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

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Connected engagement: Physical, digital, and everywhere in between

Our advanced data capabilities and industry-leading solutions help retailers reimagine points of sale, so that they can reinvent the end-to-end experience, enabling shoppers to shift seamlessly between the channels they prefer.

Our breadth and depth of capabilities across strategy, customer experience, commerce, data/tech and supply chain, coupled with our deep experience within the retail industry, allow us to act as a transformation partner for our clients, helping them unlock new business models and channels that will enable them to more easily and naturally reach customers wherever they choose to shop, at the moment they choose.

Connected commerce in retail, consumer products and services

Digital channels remain the fastest-growing global channel for consumer products companies, outpacing others by a rate of three or more.

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CornerShop, the store of the future

The live store in London where customer engagement and retail are brought to life.

See for yourself

AI for customer products and retail

The road to becoming an insights-driven business can be long and the path unclear. We help you navigate this journey with OutPerform.

Discover our solution

Data-driven marketing

The role of the CMO is evolving. Deliver on customer experience with creativity and data.

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Gaining the edge in the new era of grocery

Our Digital Core for Grocery capabilities help grocers meet the new challenges, from long-term planning to real-time fulfillment.

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More client stories from across the Group

frog

Winning guests in the urban market, creating comfort, convenience and genuine vibes that stem from neighborhood connections.

frog

frog

Research and insights

乌鸦传媒 Research Institute

What matters to today鈥檚 consumer 2025

capgemini-research-institute
Point of view

A new way to serve: The next big opportunity for FMCG and retail
Cloud

The cognitive retailer
Point of view

The balancing act
Report

The wake-up call: Consumer products and retail organizations should brace future disruption with a resilient supply chain

capgemini-research-institute
More research and insights

Meet our experts

Behrooz Malekzadeh

Behrooz Malekzadeh

VP | Head of Manufacturing & Life Science sector in Sweden at 乌鸦传媒
Behrooz has 20+ years of experience supporting global organizations with business and IT transformation mainly focusing on the manufacturing industry. The scope of projects have had the digital agenda as the red thread, focusing on the value an accelerated digitalization agenda can add to business. Behrooz is leading the Manufacturing and Life science business in Sweden.
Richard Grave

Richard Grave

Vice President, Head of Consumer Products and Retail, 乌鸦传媒 Invent Sweden, Denmark and Finland
Richard Grave is the Head of Consumer Products and Retail Industry at 乌鸦传媒 Invent, the innovation, design and transformation powerhouse of 乌鸦传媒, in Sweden, Denmark and Finland. He brings over 25 years of strategy and management consulting experience to our clients.
Bj枚rn Dahlqvist

Bj枚rn Dahlqvist

Vice President and Group Account Executive IKEA
Bj枚rn is the Group Account Executive for IKEA PACE account covering its three main parts, i.e. INGKA (Retail), Inter IKEA (Consumer Products) and IKANO (Financial Services). He has over more than two decades of experience demonstrated a global mindset, strong drive, and a combined business and technology focus.