窜尘颈别艅 swoj膮 przysz艂o艣膰 dzi臋ki sztucznej inteligencji

Artificial intelligence (AI) is creating new opportunities to reshape the future.

In the world of the data economy, organizations are embracing new landscapes of connectivity, interactions, and creations. To stay ahead in their industry, they are combining data with artificial intelligence, to explore new ways of working, producing, consuming and communicating – reshaping our future. Generative AI and agentic AI, with their extraordinary potential, are the new contributors to this shake-up.
But how can we experience the full transformational benefits of AI while remaining ethical, protecting society and the planet, and creating a more sustainable, trustworthy, and better future for everyone?
This collection highlights the possibilities of your AI future.

Multi-agent AI 鈥� 21st century automation revolution

Agentic AI is transforming the way businesses operate by leveraging multi-agent AI systems to enhance productivity, efficiency, and customer engagement.

Read our PoV

Latest report: Developing sustainable Gen AI

The 乌鸦传媒 Research Institute highlights the environmental impact of generative AI (Gen AI) and provides a roadmap for developing sustainable Gen AI practices.

Read our report

Agentic AI

Report

Unleash the value of customer service

Unleashing the value of customer service, a new report from the聽乌鸦传媒 Research Institute, provides organizations with a road map toward revolutionizing customer service by embracing the powerful capabilities of generative and agentic AI.

The report provides crucial insights on the current and future trends in customer service, based on findings from a global, cross-sector survey of around 9,500 consumers and 500 agents and supervisors, as well as 1,000 executives.

Client story

The next industrial revolution

Multi-agent systems and small Gen AI models are transforming factories

Expert perspective

AI agents and agentic workflows

Experts are highlighting the immense potential of these advancements.

Expert perspective

From innovation to transformation

How AI agents are shaping the future of work.

Generative AI

Report

Gen AI in software

乌鸦传媒 Research Institute鈥檚 report,聽Turbocharging software with Gen AI, explores the benefits and opportunities that generative AI brings to software engineering.

Drawing insights from a survey of 1,000 senior executives and 1,000 software professionals across organizations with annual revenues exceeding $1 billion, this report takes a look at the present and future impact of generative AI.

Report

AI-powered cybersecurity for telecoms

Gain a deeper understanding of how telecom companies are using AI and Gen AI to address these rising cybersecurity risks with our report.

Report

Conversations for Tomorrow: Generative AI

Generative AI (Gen AI) is reshaping organizational structures and driving transformations within businesses.

Point of view

Consumers and the generative AI effect

Highlights from a major study into the penetration of GenAI in the consumer products industry and the response from consumers.

Generative AI in organizations

Lessons from executives surveyed in the 乌鸦传媒 Research Institute report

Organizations view Gen AI not as a disruptor, but as an accelerator

74% of organizations think Gen AI聽is a transformative technology that will help us drive revenue and innovation.

The next few years will see an uptake in adoption of AI agents

82%聽of organizations聽plan to integrate them within 1-3 years, trusting them for tasks like email generation, coding, and data analysis

Read the report

AI for good

Client story

Enabling evidence-based education decision-making with agentic AI

We team up with UNESCO and AWS for the 7^th聽edition of the Global Data Science Challenge.

The objective is to develop an agentic Gen AI system that can empower countries to make informed, evidence-based policy decisions to enhance foundational learning outcomes.

Expert perspective

AI meets ethics: Making tech work for everyone

The choices we make with AI now will affect our future a lot. It鈥檚 not just about smart machines, but about making sure they fit our values.

Inside story

Using AI to save endangered buffalo in Canada

Working with a group of Indigenous elders, knowledge keepers, and trappers, we have been using data and AI to map the impacts of wildfire and logging activity on critical wood buffalo habitat across Northern Alberta, Canada.

Report

Connected health research

The 乌鸦传媒 Research Institute鈥檚 report, The connected health revolution, reveals the unprecedented opportunities聽that arise from connected health.

How knowledge graphs can improve Gen AI output

Validating results builds trust for organizations.

Read the perspective

Applied AI

Client story

Eneco eMobility supercharges its customer care with generative AI

As a fast-growing company, Eneco eMobililty was facing increasing pressure on customer service and was looking for a solution that could help serve its customers better, faster, and cheaper.

Working with 乌鸦传媒, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Dynamics 365 Contact Center 鈥� a Copilot-first cloud contact center, powered by Gen AI.