ÎÚÑ»´«Ã½

Skip to Content
Financial services

Insurance top trends 2024

Download report2 MB pdf
Download infographic170 KB pdf

Industry drivers and opportunities for insurer success in the year ahead

In response to uncertain macroeconomics and increasing insurability concerns, forward-looking organizations across the insurance industry are engaged in business and operating model restructuring. Looking ahead, we anticipate carriers will focus on initiatives that enhance underwriting profitability, promote sustainability and inclusivity, and leverage generative AI to fuel operational excellence.

Success drivers will include enhanced customer experience that boosts trust and loyalty, rapid product innovation, increasing up-sell and cross-sell opportunities, and identification of new revenue streams.

Read our new report, Insurance Top Trends 2024, to explore strategic insights and tactical use cases to help ensure profitable growth and future readiness across both P&C and life insurance domains.

Download Life Insurance Top Trends 2024 slide deck
Download Property and Casualty Insurance Top Trends 2024 slide deck

Meet our experts

Shane Cassidy

Shane Cassidy

Executive Vice President, Financial Services; Insurance Business Unit Leader, ÎÚÑ»´«Ã½ Financial Services
Shane is executive vice president and head of ÎÚÑ»´«Ã½â€™s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.
Kiran-Boosam

Kiran Boosam

Global Portfolio Leader for Insurance
Kiran Boosam leads ÎÚÑ»´«Ã½â€™s Global Insurance Portfolio. A career P&C and life insurance expert, Kiran assesses the industry dynamics, forecasts Insurance CXOs’ strategies, shapes fitting innovative portfolios, and enables key accounts to leverage the power of the ÎÚÑ»´«Ã½ Group, external ecosystems, and emerging technologies.
Samantha Chow

Samantha Chow

Global Head, Life Insurance, Annuities, and Benefits Leader, ÎÚÑ»´«Ã½ Financial Services
Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.
Elias Ghanem

Elias Ghanem

Global Head of ÎÚÑ»´«Ã½ Research Institute for Financial Services
Elias Ghanem leads ÎÚÑ»´«Ã½â€™s global portfolio of financial services thought leadership. He oversees a team of strategy consultants and sector analysts who deliver market insights to help clients build future-proofing strategies. He has more than 25 years of financial services experience, focusing on win-win collaboration between incumbents and startups.

    Research and insights

    Report

    World Life Insurance Report 2026

    capgemini-research-institute
    Report

    World Property and Casualty Insurance Report 2025

    capgemini-research-institute


    Explore our financial services

    Insurance

    Property & Casualty Insurance

    Life, Annuities, and Benefits