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Intelligent Customer Operations

Drive a connected customer experience across your organization by implementing a scalable, cloud-based, omnichannel platform that puts your customers at the center.

Our Intelligent Customer Operations solution offer leverages a human-centric design approach that integrates humans and machines to deliver a digital, AI-infused ecosystem of connected, persona-influenced services and platforms.

Our solution this enables you to drive a more meaningful, productive, and frictionless relationship between your customers and employees, delivering enhanced business value across three main areas: Intelligent Customer Interactions, Connected Marketing Operations, and Digital Sales Operations.

What we do

Deliver frictionless,Ìýdigitally-augmented global marketing operations.

ÎÚÑ»´«Ã½â€™sÌýConnected Marketing OperationsÌýsolution delivers frictionless, digitally-augmented, data-driven marketing operations that drives a more agile connections and seamless experience with your customers. This is critical in transforming your business, shaping new consumer values, and driving sales.

Our next-generation digital marketing solutions leverage innovative marketing technologies to enrich your digital strategy with relevant insights and data, maximize your campaign and channel reach, and drive operational excellence and efficiency across your marketing function.

This drives a range of enhanced business outcomes, including 50% reduction in cost of operations, 35% increase in lead conversion rate, 50% increase in customer reach, and 30% faster speed to market.

Drive enhanced engagement and loyalty through delivering a frictionless customer experience

Our Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet human-centric experience on behalf of your organization.

Our solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive and frictionless relationship with your customers.

Our committed enhanced business outcomes include a personalized customer experience, an omnichannel customer journey, an improved Net Promoter Score, and enhanced customer engagement.

Implement a touchless, data-driven, omnichannel sales journey tailored to your market segments

Intelligent Customer Operations for Healthcare

Drive frictionless patient and member experiences

Intelligent Customer Ops for Healthcare: Life Sciences and Med-Tech

Drive frictionless patient and customer experiences

Intelligent Customer Operations for Tech Product Support

Drive frictionless customer experiences across product and technical support operations

Intelligent Customer Operations Powered by Amazon Connect

Drive frictionless, omnichannel customer experiences with Amazon Connect

Meet our experts

Birgitte Timm

Birgitte Timm

Director of Digital Customer Experience, Denmark
Birgitte brings a wealth of experience in digital transformation and has been instrumental in leading digital experience projects, cross technologies. Birgitte brings more than +25 years working experience in the field of IT and business and demonstrates exceptional leadership and expertise. Her ability to drive huge complex IT implementations successfully with her team secure on time, on budget and above expectations deliveries are always with a client focused approach. Reach out to Birgitte to find out more about how we can help your organization.