中国 | ZH
乌鸦传媒 and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey.?
We help our clients acquire the right customers and nurture them through connected marketing.?We work with them to empower their sales teams to maximize sustainable and profitable growth.?Together, we augment their customer service, so they deliver a better service experience every time. Meet us at Dreamforce 2023 to find out how.
Delivering a 1:1 customer experience at scale.
We also help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.
乌鸦传媒 and Salesforce: utilizing data and technology to create experiences that build relationships.
As 88 years in business proves, Farmers Insurance? values customer service. Now, one of the nation’s largest insurance groups is further empowering its agents and offering greater self-service capabilities to millions of customers, with the?Customer Self-Service (CSS) app, built on Salesforce.
For Prudential Financial, a 145-year-old insurance company, digital transformation can be a daunting task.?However, the task is also a massive opportunity. Using Salesforce, they are improving their customer and employee experience.
Accessible on the Farmers Mobile App or from a computer, the Enterprise First Notice of Loss or EFNOL platform gives an agent assisting a customer or the customer alone the ability to report a loss and upload images so that a Farmers adjuster can be assigned to the customer’s loss, the customer can find a repair shop of his or her choice, get in a rental car, and complete the whole process quickly and seamlessly.
We work very closely with Salesforce. Which means we’re also able to work very closely with our clients, bringing all our knowledge and experience to bear on CRM and cloud advisory services, on application design and customization, and on implementation, integration, and migration.
It’s all about equipping our clients to deliver the best possible customer experience – and to gain the best possible actionable insights for the future.
We’ve been collaborating with Salesforce on innovation and on project delivery for more than ten years. Our strengths with the platform are joined by others in specific Salesforce solution areas, including force.com and VMforce, where we have our own powerful application factory, and in MuleSoft.
We’re a Salesforce Global Summit Consulting Partner, and we’ve scored 4.8 out of 5 on the Partner Value Index.
Could we bring some of that value to you and your customers?
With our solutions, you can improve your field service operations, integrate retail commerce, marketing, and service functions, optimize your digital marketing, and improve your smart mobility. And that can help you get closer to your customers.
Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.
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