Drivers, opportunities, and risks shaping the retail banking industry in 2023

The global banking industry will continue to be buffeted by challenging macroeconomic headwinds in 2023, and a keen focus on resilience and innovation from retail banks is anticipated in response.

With a continuing emphasis on customer centricity, banks will augment digital capabilities and leverage data analytics to deliver hyper-personalized services and superior CX. Exploration of partnership and M&A opportunities with FinTechs may be on the rise; and cybersecurity, regulatory developments, and sustainability concerns will all play a role in strategy and decision-making as the retail banking sector moves forward.

Read ÎÚÑ»´«Ã½â€™s report, Top Trends in Retail Banking 2023, to gain insights into actions industry players will take in the coming year and beyond.