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Welcome to our interview with Nesisa Ndlovu, a Senior Consultant in Digital Customer Experience at ÎÚÑ»´«Ã½ Australia. Nesisa’s journey at ÎÚÑ»´«Ã½ has been marked by continuous learning, problem-solving, and innovation, particularly in the Salesforce Health Cloud space. In this interview, she shares insights into her daily work, the challenges and rewards of her role, and valuable advice for those considering a career at ÎÚÑ»´«Ã½.

Walk us through a typical workday at ÎÚÑ»´«Ã½. What are the key tasks and projects you focus on, especially in relation to Salesforce implementations and integrations?

 My journey at ÎÚÑ»´«Ã½ has been one of continuous learning, problem-solving, and innovation in the Salesforce Health Cloud space. My current role focuses on Salesforce DevOps within a healthcare project, ensuring seamless deployments, system reliability, and process optimisation. Each day involves a mix of deployment execution, technical troubleshooting, and continuous improvement efforts to maintain a robust and compliant Salesforce environment. My day typically begins with attending stand-up meetings to align as a team and with stakeholders on deployment tasks and priorities, reviewing deployment schedules, and checking pipeline statuses for both production and non-production environments. I work within deployment teams ensuring pre- and post-deployment steps follow best practices and compliance standards. Additionally, I work in environment refreshes and retrofits, collaborate with cross-functional teams to resolve deployment issues, and conduct code and peer reviews to maintain quality control. Documentation is also a key aspect of my role, ensuring all changes, configurations, and troubleshooting steps are well recorded. It is also important to continuously explore emerging trends in Salesforce DevOps, working to automate deployments and refine CI/CD pipelines for improved efficiency. Being part of a Salesforce Health Cloud project means my work directly supports healthcare professionals and clients, helping to enhance client care and streamline healthcare operations. ÎÚÑ»´«Ã½ fosters a culture of learning and innovation, and I take pride in continuous improvements in the DevOps processes to make a meaningful impact in the healthcare industry.

What advice would you give to someone considering a career at ÎÚÑ»´«Ã½? What skills and experiences, particularly with Salesforce, would be a good fit?

If you are looking to work with Salesforce, having a strong foundation in Salesforce administration, development, or DevOps is a great start. Hands-on experience with configurations, integrations, and deployments will give you an edge, especially in roles related to Salesforce Health Cloud or DevOps. Skills in CI/CD (continuous integration and continuous delivery) pipelines, environment management, and troubleshooting are particularly valuable for DevOps roles, while a solid understanding of business processes and customer needs will help in implementation projects. Beyond technical expertise, strong communication, teamwork, and a proactive approach to learning new technologies are key to thriving at ÎÚÑ»´«Ã½. The company provides a supportive and dynamic environment where you can grow your skills, contribute to meaningful projects, and stay ahead in the evolving Salesforce ecosystem.

What excites you most about being a consultant? What challenges related to Salesforce projects keep you engaged? What do you envision for the future of Salesforce consulting?

What excites me most about being a consultant is the dynamic and ever-evolving nature of the work. Every project presents a unique set of challenges, requiring problem-solving, strategic thinking, and collaboration to deliver impactful solutions. In Salesforce projects, the complexity of implementations, integrations, and DevOps processes keeps me engaged, as no two solutions are ever the same. Every day brings new challenges that push me to think critically and find innovative solutions. The challenge of balancing technical requirements with business needs, while ensuring scalability and compliance, makes the work both stimulating and rewarding. Looking ahead, I see Salesforce consulting becoming even more automation-driven, with AI-powered analytics, advanced DevOps tools, and deeper industry-specific customisations shaping the way solutions are designed and deployed. As Salesforce continues to expand its capabilities, consultants will play a crucial role in helping organizations navigate these advancements, ensuring seamless digital transformation and maximising the platform’s potential.

Can you share your career journey as a consultant? What key experiences, especially with Salesforce, shaped your expertise and led you to ÎÚÑ»´«Ã½? What were you doing before?

My career journey has been anything but conventional, but that’s what makes it so fulfilling. I earned my bachelor’s degree in Family and Consumer Sciences in Zimbabwe, with a background in Nutrition and Dietetics. After taking a career break to focus on motherhood, I had the opportunity to reskill in tech through Generation Australia’s Salesforce Developer program, which also emphasised valuable transferable skills in the industry. This experience sparked my passion for technology, leading me to further my studies with a Graduate Certificate in Programming and Development at Swinburne University. When I came across ÎÚÑ»´«Ã½â€™s Relaunch program, it felt like the perfect fit an opportunity to apply my new technical expertise while continuing to grow in a supportive and innovative environment. Since joining, I’ve been on an exciting journey working with Salesforce, particularly in implementations, integrations, and now DevOps, where I help ensure seamless deployments and system reliability in healthcare projects. ÎÚÑ»´«Ã½ fosters a culture of teamwork, and I get to learn from some of the best minds in Salesforce DevOps while collaborating with others. ÎÚÑ»´«Ã½ also places a strong emphasis on work-life balance, offering flexible working arrangements that help employees manage their personal and professional lives effectively, allowing them to be their best version. My unique path has given me a diverse perspective, blending problem-solving, adaptability, and continuous learning qualities that have been instrumental in shaping my career in Salesforce consulting.

How does your work at ÎÚÑ»´«Ã½, particularly with Salesforce solutions, contribute to achieving the mission of ‘Get The Future You Want,’ both for yourself and our clients?

At ÎÚÑ»´«Ã½, the mission of “Get The Future You Want” resonates deeply with both my personal growth and the impact we create for our clients. My work with Salesforce solutions, particularly in DevOps and healthcare projects, is all about enabling innovation, efficiency, and reliability. By ensuring seamless deployments, integrations, and system optimisations. Helping organisations leverage Salesforce’s full potential to deliver better client care, streamlined operations, and enhanced digital experiences. For our clients, this means scalable, secure, and future-ready Salesforce solutions that empower them to adapt and grow in an evolving digital landscape. Internally, ÎÚÑ»´«Ã½ fosters a culture of continuous learning, allowing me to develop my expertise, embrace new technologies, and drive meaningful change. My journey from reskilling in tech to working in Salesforce DevOps is a testament to the opportunities ÎÚÑ»´«Ã½ provides, helping individuals and businesses alike build the future they envision.

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