{"id":143359,"date":"2022-01-25T13:39:00","date_gmt":"2022-01-25T12:39:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=708900"},"modified":"2023-07-13T16:17:24","modified_gmt":"2023-07-13T14:17:24","slug":"point-of-view-accelerate-it-workflows-through-real-time-it-services","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/se-en\/insights\/research-library\/point-of-view-accelerate-it-workflows-through-real-time-it-services\/","title":{"rendered":"Point of View: Accelerate IT workflows through real-time IT services"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/01\/ÎÚÑ»´«Ã½_Expert-Perspectives_Accelerate-IT-workflows-through-real-time-IT-services.jpg?w=2880&amp;quality=70 1x, 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class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Point of View: Accelerate IT workflows through real-time IT services<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2022\/03\/Accelerator-Framework-PoV_Final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">827 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/point-of-view-accelerate-it-workflows-through-real-time-it-services\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/point-of-view-accelerate-it-workflows-through-real-time-it-services\/&amp;text=Point of View: Accelerate IT workflows through real-time IT services\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/point-of-view-accelerate-it-workflows-through-real-time-it-services\/&amp;text=Point of View: Accelerate IT workflows through real-time IT services\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Get More Out of ServiceNow with Faster IT Workflows <\/h2><p class=\"intro-para-content\">Organizations that have implemented ServiceNow platform often have different teams for performing different types of tasks. It may consist of operations, support, security, and\u00a0 front desk, just to name a few. Lack of well-defined IT workflows often leads to duplication of efforts, overlapping roles resulting in process inefficiencies and unhappy employees.<br><br>Organizations need an integrated framework of tools that can simplify and expedite any IT workflow resulting in process efficiencies, better employee experience and cost savings.<br><br>Our expert Mahtab Alam, Sr. Director \u2013 ServiceNow solutions, recommends working with a partner to build an integrated framework of tools that is right for you. It is important to break down each workflow into tasks to uncover any redundancies, overlapping activities. Empower your employees with ownership of tasks as they play a pivotal role in smooth running of the business.<br><br>Download this PoV for more such actionable tips!<\/p><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":33,"featured_media":553417,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[71],"theme":[],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-143359","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view"],"yoast_head":"<!-- This site is optimized with the Yoast 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