{"id":142372,"date":"2021-04-30T10:12:00","date_gmt":"2021-04-30T10:12:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=611090"},"modified":"2025-03-15T05:47:42","modified_gmt":"2025-03-15T04:47:42","slug":"innovation-nation-spring-2021","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/se-en\/insights\/research-library\/innovation-nation-spring-2021\/","title":{"rendered":"Innovation Nation | Spring 2021"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-default header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/08\/ÎÚÑ»´«Ã½_BsV_Innovation-Nation_Spring2021.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:51% 68%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Innovation nation<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">INNOVATION NATION | SPRING 2021<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Special feature: Delivering a frictionless employee experience <\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/04\/Delivering-a-frictionless-employee-experience-Innovation-Nation-magazine-spring-2021.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">8 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/innovation-nation-spring-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/innovation-nation-spring-2021\/&amp;text=Innovation Nation | Spring 2021\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/innovation-nation-spring-2021\/&amp;text=Innovation Nation | Spring 2021\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Helping to reimagine your business operations.<\/h2><p class=\"intro-para-content\">As the latest newcomer to the ÎÚÑ»´«Ã½\u2019s Business Services leadership team, I have the opportunity to author the editorial for our spring 2021 edition of <em>Innovation Nation<\/em>. Unsurprisingly, I\u2019ve chosen to focus on people matters!<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Some organizations still fail to fully grasp that their digital native employees\u2019 expectations are set by the world they live in. They neglect the fact that employees are also clients, and often enjoy a better engagement experience as consumers than they do as employees. For their part, employees expect simple, seamless interactions and customer experience within their organization, accessible at any time.<\/p>\n\n\n\n<p>Everything with which employees come into contact needs to flow. Services need to be made accessible from a single place, available, and accurate. They must be adaptable to individual needs in a simple way. And this requires them to be frictionless, meaning departmental barriers need to be made smoother, life made easier and simpler \u2013 both externally for customers and supply chain partners \u2013 and internally for employees.<\/p>\n\n\n\n<p>With this is mind, our spring 2021 edition of <em>Innovation Nation<\/em> focuses on how we\u2019re helping our clients deliver a frictionless, consumer-grade experience to their employees.<\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-profile-card undefined profile-card section profile-card-slider\"><div class=\"container profileCardContainer\"><div class=\"profile-box\"><div class=\"row\"><div class=\"col-md-6 col-lg-3\"><div class=\"box\"><div class=\"box-author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/2021\/05\/large_stephanpaolini2-1.jpg?w=500&amp;quality=90\" class=\"\" alt=\"\" style=\"object-position:50% 50%\" loading=\"lazy\" \/><\/div><\/div><\/div><div class=\"col-md-6 col-lg-9 right-side-box\"><div class=\"row right-box\"><div class=\"col-lg-4 profile\"><h4>Stephan Paolini<\/h4><h5 class=\"box-position\">Global Head of the Digital Employee Operations Practice, Business Services <\/h5><ul class=\"social-nav\" id=\"social-nav-icons\"><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>As the latest newcomer to the ÎÚÑ»´«Ã½\u2019s Business Services leadership team, I have the opportunity to author the editorial for our spring<\/p>\n","protected":false},"author":103,"featured_media":536951,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":325,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[],"theme":[145,180],"brand":[],"service":[45,139],"industry":[],"partners":[],"content-group":[],"class_list":["post-142372","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","theme-business-operations","theme-innovation","service-enterprise-management","service-intelligent-business-operations"],"yoast_head":"<!-- This site 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