{"id":538917,"date":"2024-06-10T16:04:12","date_gmt":"2024-06-10T14:04:12","guid":{"rendered":"https:\/\/www.capgemini.com\/se-en\/?p=538917&#038;preview=true&#038;preview_id=538917"},"modified":"2025-03-13T07:52:33","modified_gmt":"2025-03-13T06:52:33","slug":"the-ai-native-telco-transforming-the-industry-with-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/se-en\/insights\/expert-perspectives\/the-ai-native-telco-transforming-the-industry-with-artificial-intelligence\/","title":{"rendered":"The AI-native telco: Transforming the industry with artificial intelligence"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>The AI-native telco: Transforming the industry with artificial intelligence<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/se-en\/wp-content\/uploads\/sites\/20\/2024\/04\/Camille-Juguet-latest.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Camille Juguet<\/h5><h5 class=\"blog-date\">Jun 10, 2024<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/insights\/expert-perspectives\/the-ai-native-telco-transforming-the-industry-with-artificial-intelligence\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/insights\/expert-perspectives\/the-ai-native-telco-transforming-the-industry-with-artificial-intelligence\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-introduction\">Introduction<\/h4>\n\n\n\n<p>An AI-native telco is a telecom operator which has AI as a foundational element of its business. It is a fundamental shift in the industry, which we can start to envision as operators are integrating Artificial Intelligence (AI) into core operations and services. The concept is garnering interest in the market, as conveyed by the theme for the upcoming DTW 2024 conference in Copenhagen: \u2018Leading the way to an AI-Native Telco\u2019. As more companies embark on the journey to become AI-native, we are interested in seeing how this transition will shape the future of the industry.<\/p>\n\n\n\n<p>We believe there are two primary aspects to be an AI-native telco. The first aspect involves the deliberate application of AI within the organization. This means that AI is not merely an add-on or an afterthought: it is a fundamental part of the organization\u2019s operations, and for established telcos this will require radical transformations. The second aspect involves using AI to develop new services and augment existing ones. In essence, AI as a mean to generate new revenue streams.<\/p>\n\n\n\n<p>However, becoming an AI-native telco is not a straightforward process. It involves building the company\u2019s operating model from the ground up with AI embedded at its core. This is not an overnight transformation but a journey that requires a clear path and a firm commitment. Creating a brand-new telco as AI-native is not an easy task either, as it would require building telco operations from scratch and building processes, systems and organization driven by AI. We can turn to other sectors to identify models of AI-native companies which can inspire the telecom industry.<\/p>\n\n\n\n<p>We&#8217;re giving an overview on<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Embedding AI in all aspects of a telco\u2019s operations<\/li>\n\n\n\n<li> Developing new services and revenue streams with AI<\/li>\n\n\n\n<li> Drawing inspiration from examples of AI-native companies<\/li>\n<\/ul>\n\n\n\n<iframe loading=\"lazy\" width=\"700\" height=\"550\" frameborder=0 allow=\"fullscreen\" allowfullscreen=\"true\" src=\"https:\/\/capgemini.turtl.co\/story\/the-ai-native-telco-transforming-the-industry-with-artificial-intelligence-copy\/?teaser=yes\"><\/iframe>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h4>\n\n\n\n<p>The transformative power of AI in the telecommunications industry is not just a promise for the future\u2014it is an actionable reality today. As presented in this paper, becoming an AI-Native Telco is about integrating AI into every facet of a telco\u2019s operations and services. It is not only about enhancing efficiency in operations, but also carving out new pathways for innovation and revenue generation.<\/p>\n\n\n\n<p>As AI is yet another platform shift, it has the potential to reshuffle the cards in the telecom value chain and ecosystem. As Satya Nadella, Microsoft CEO, said \u201cthe battles we won and the battles we lost are all up for grabs again\u201d. It will be interesting to see who emerges as the winners, who first embraces this AI-Native vision and brings it to life.<\/p>\n\n\n\n<p>Curious about where to start this transformation towards an AI-Native Telco? Let\u2019s talk<\/p>\n\n\n\n<p><em><strong><a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/telco-insights\/\" target=\"_blank\" rel=\"noreferrer noopener\">TelcoÎÚÑ»´«Ã½<\/a><\/strong>&nbsp;is a series of posts about the latest trends and opportunities in the telecommunications industry \u2013 powered by a community of global industry experts and thought leaders.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h3 data-maxlength=\"34\">Meet the authors<\/h3><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/se-en\/wp-content\/uploads\/sites\/20\/2024\/04\/Camille-Juguet-latest.jpg\" alt=\"Camille Juguet\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/camille-juguet-48062657\/?originalSubdomain=no\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Camille Juguet<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Director, ÎÚÑ»´«Ã½ Invent<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/camille-juguet-48062657\/?originalSubdomain=no\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Camille is a Director in ÎÚÑ»´«Ã½ Invent, based in Oslo, Norway, and the Global GenAI Lead for Telecoms. She has worked with european telcos on large transformation programs, from digital transformations to Post Merger Integrations. She is passionate about helping her clients grow their business, by reinventing the way their customers experience their brand, products &#038; services.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/se-en\/wp-content\/uploads\/sites\/20\/2021\/05\/Yannick-Martel-2-3.jpg\" alt=\"Yannick Martel\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/ymartel\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Yannick Martel<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Telco Leader<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/ymartel\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Yannick is a global expert for Data &#038; AI in the Telecom industry working with top strategic accounts at ÎÚÑ»´«Ã½. He has 30 years of experience working in the Telecom and Banking industries, helping organizations actually implementing their digital and data transformation with AI and Generative AI, improving operational efficiency, reducing their footprint and better serving their customers.  <\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider 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