{"id":543080,"date":"2024-11-13T07:06:25","date_gmt":"2024-11-13T06:06:25","guid":{"rendered":"https:\/\/www.capgemini.com\/se-en\/?post_type=client-story&#038;p=543080"},"modified":"2025-03-12T18:49:45","modified_gmt":"2025-03-12T17:49:45","slug":"accelerating-customer-satisfaction-deutsche-telekoms-swift-fiber-roll-out-leveraging-the-cloud","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/se-en\/news\/client-stories\/accelerating-customer-satisfaction-deutsche-telekoms-swift-fiber-roll-out-leveraging-the-cloud\/","title":{"rendered":"Accelerating customer satisfaction: Deutsche Telekom\u2019s swift fiber roll-out leveraging the cloud"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Deutsche-Telekom-Fiber-optic-rollout-client-story-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Accelerating customer satisfaction: Deutsche Telekom\u2019s swift fiber roll-out leveraging the cloud<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/se-en\/wp-content\/uploads\/sites\/20\/2024\/11\/Deutsche-Telekom-fiber-optic-rollout-client-client-story-case-study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the case study<\/span><span class=\"type\">2 MB  pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: Deutsche Telekom AG<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: Germany<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Industry: Telecoms<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/se-en\/news\/client-stories\/accelerating-customer-satisfaction-deutsche-telekoms-swift-fiber-roll-out-leveraging-the-cloud\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/se-en\/news\/client-stories\/accelerating-customer-satisfaction-deutsche-telekoms-swift-fiber-roll-out-leveraging-the-cloud\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">ÎÚÑ»´«Ã½ and Deutsche Telekom use agile development methods to implement a new, highly scalable full-service platform for the planning, marketing, installation, and activation of fiber broadband connections in a very short space of time<\/h2><p class=\"intro-para-content\"><strong>Client Challenge:<\/strong> To facilitate the rollout of fiber optics, Deutsche Telekom needed to develop a new digital platform to support both rollout partners and customers while accelerating processes and enhancing the customer experience.<br><strong>Solution:<\/strong> Working with Deutsche Telekom, ÎÚÑ»´«Ã½ redesigned the Operations Support System (OSS) architecture of the fiber optic infrastructure by developing, evolving, and future-proofing a microservice architecture.<br><strong>Benefits:<\/strong><\/p><ul class=\"box-list\"><li>User-friendly system increases customer satisfaction<\/li><li>Reduction in the time required to order and install fiber optic products<\/li><li>High scalability supports rapid expansion of fiber infrastructure<\/li><li>Simplified partner integration into deployment processes<\/li><li>Greater support for expansion of several million annual fiber optic connections<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-substantial-investment-in-german-fiber-rollout\"><strong>Substantial investment in German fiber rollout<\/strong><\/h2>\n\n\n\n<p>Deutsche Telekom is one of the world\u2019s largest telecommunications companies and is present in more than 50 countries. In Germany, where the company offers Internet products and services for both private customers and businesses, no other provider is investing more in expanding fiber optic networks. With more than 750,000 kilometers of fiber optic cable laid, Deutsche Telekom is enabling higher bandwidths by gradually replacing the 50-year-old copper lines.<\/p>\n\n\n\n<p>Today, the company is expanding its fiber-optic network throughout Germany and plans to connect an additional 2.5 million households to fiber-optic lines this year. By 2030, Deutsche Telekom aims to provide at least 25 million households with a fiber-optic connection.<\/p>\n\n\n\n<p>During the transition from copper to fiber-optic lines, Deutsche Telekom saw an opportunity to streamline planning and installation processes, which would enhance the customer experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-customer-friendly-solution-for-managing-the-fiber-optic-network\"><strong>A customer-friendly solution for managing the fiber-optic network<\/strong><\/h2>\n\n\n\n<p>Deutsche Telekom used the opportunity to optimize the planning and installation processes during the transition from copper to fiber-optic lines. The goal was to improve the customer experience (CX) by minimizing the number of on-site appointments for customers or property owners. The digital platform provides detailed information and enables sales and expansion partners to access it, reducing the need for communication and avoiding errors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-developing-a-scalable-multi-tenant-cloud-solution\"><strong>Developing a scalable, multi-tenant cloud solution<\/strong><\/h2>\n\n\n\n<p>Such a platform requires high scalability, performance, and flexibility. To ensure that the solution possessed all of these traits, Deutsche Telekom decided to identify a partner with expertise in security, privacy, usability, cloud solutions, back-end integration, and agile development. In addition, they needed a partner with a proven track record of successful joint projects that added value to Deutsche Telekom. ÎÚÑ»´«Ã½ demonstrated the necessary expertise and in-depth knowledge and was selected by Deutsche Telekom as one of its key development partners.<\/p>\n\n\n\n<p>The partners formed a unified team to develop a multitenant operations and business support system for fiber-optic infrastructure and a state-of-the-art, multi-tenant and multi-cloud platform to accelerate order processing. Deutsche Telekom and ÎÚÑ»´«Ã½ used an agile development model based on the Scaled Agile Framework (SAFe), domain-driven design, and DevOps methods throughout the project. The use of opensource software and open standards \u2013 including interfaces based on TMF standards \u2013 ensured interoperability, scalability and faster implementation.<\/p>\n\n\n\n<p>To ensure that the solution catered to users and addressed their concerns, the project team involved landlords, property owners, and rollout partners to review various iterations and provide feedback. This input guided development through a process of continuous improvement.<\/p>\n\n\n\n<p>Together Deutsche Telekom and ÎÚÑ»´«Ã½ designed a cloud-based microservices architecture and developed new supply chain processes.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWith ÎÚÑ»´«Ã½ as our partner, we have benefited from extensive experience, innovation and diverse skill sets, supporting us from the first steps to efficient scaling.\u201d<\/p>\n<cite>Sebastian Simmer<br>Vice President E2E Fiber Customer Experience &amp; Operations<br>Deutsche Telekom<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-enhanced-customer-satisfaction-faster-order-processing-reliable-data\"><strong>Enhanced customer satisfaction, faster order processing, reliable data<\/strong><\/h2>\n\n\n\n<p>The platform actively engages partners and property owners in the rollout process. If necessary, appointments with customers and property owners can be scheduled through the system. By providing all relevant information to both the field technician and the customer, the number of contacts and inquiries is reduced. In addition, all data is accessible via a mobile app, accelerating the expansion and increasing transparency for all stakeholders. Moving from a paper process to a digital workflow has improved data quality and significantly increased process compliance.<\/p>\n\n\n\n<p>If an on-site plan is not feasible, the entire passive optical network infrastructure is automatically rescheduled in the app so it can be installed and activated immediately. The new connection is available within minutes post installation.<\/p>\n\n\n\n<p>One example of the manner in which this solution addressed customer concerns is appointments. Deutsche Telekom had identified a widespread desire to reduce the need for on-site appointments. With the new platform in place, the company can now make detailed information available digitally. Because sales and expansion partners have access to the platform, they can use this information to reduce communication and eliminate errors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fiber-optic-expansion-for-41-5-million-households-in-germany-deutsche-telekom-is-leading-the-race\">Fiber-optic expansion for 41.5 million households in Germany \u2013 Deutsche Telekom is leading the race<\/h2>\n\n\n\n<p>The MVP was first tested with a few thousand connections in a small town and then rolled out across Germany. To date, 8.6 million households have been connected to Deutsche Telekom\u2019s fiber-optic network, and the company aims to install an additional 2.5 million fiber-optic connections per year. And the impact extends throughout the German Telecoms market. Joint ventures such as Glasfaser Nordwest and GlasfaserPlus as well as various partners, including local utilities and telecom providers, use the platform to support their own customers. The platform\u2019s high scalability ensures that the fiber infrastructure can continue to grow rapidly while maintaining a high level of customer satisfaction.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"section latestStoriesBlock \"><div class=\"container\"><div class=\"contentTitle\"><h2 class=\"story-heading\">Client stories<\/h2><\/div><div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-4 col-lg-8\">\n\t\t\t\t\t\t<div class=\"storyBox \">\n\t\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/se-en\/news\/client-stories\/capgemini-showcases-the-power-of-genai-at-glasfaserplus-in-predicting-fiber-optic-rollout-delays\/\" aria-label=\"ÎÚÑ»´«Ã½ showcases the power of GenAI at GlasfaserPlus in predicting fiber optic rollout delays\"  tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/06\/GlasfaserPlus-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/06\/GlasfaserPlus-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/06\/GlasfaserPlus-client-story-web-page-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/06\/GlasfaserPlus-client-story-web-page-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t\t<span class=\"storyTag\">Telecoms<\/span>\n\t\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/se-en\/news\/client-stories\/capgemini-showcases-the-power-of-genai-at-glasfaserplus-in-predicting-fiber-optic-rollout-delays\/\" aria-label=\"ÎÚÑ»´«Ã½ showcases the power of GenAI at GlasfaserPlus in predicting fiber optic rollout delays\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">ÎÚÑ»´«Ã½ showcases the power of GenAI at GlasfaserPlus in predicting fiber optic rollout delays<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"col-md-8 col-lg-4\"><div class=\"row\"><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/wind-tre-calls-in-new-marketing-capabilities-in-support-of-customer-experience\/\" http:\/\/target=_blank aria-label=\"Wind Tre calls in new marketing capabilities in support of customer experience\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Wind-Tre-client-story-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Wind-Tre-client-story-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Wind-Tre-client-story-web-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/Wind-Tre-client-story-web-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Telecoms<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/wind-tre-calls-in-new-marketing-capabilities-in-support-of-customer-experience\/\" http:\/\/target=_blank aria-label=\"Wind Tre calls in new marketing capabilities in support of customer experience\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Wind Tre calls in new marketing capabilities in support of customer experience<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/deutsche-telekom-accelerates-b2b-product-launch-efficiency-with-tmforum-based-end-to-end-data-model\/\" http:\/\/target=_blank aria-label=\"Deutsche Telekom accelerates B2B product launch efficiency with TMForum-based end-to-end data model\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/12\/Deutsche-Telekom-client-story-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/12\/Deutsche-Telekom-client-story-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/12\/Deutsche-Telekom-client-story-web-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/12\/Deutsche-Telekom-client-story-web-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Telecoms<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/deutsche-telekom-accelerates-b2b-product-launch-efficiency-with-tmforum-based-end-to-end-data-model\/\" http:\/\/target=_blank aria-label=\"Deutsche Telekom accelerates B2B product launch efficiency with TMForum-based end-to-end data model\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Deutsche Telekom accelerates B2B product launch efficiency with TMForum-based end-to-end data model<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><\/div><\/div><\/section>\n\n\n\t\t<section class=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 55fbbbe6-b247-45e6-86b8-ddb3f9fd1f8a\">\n\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-wrapper smallDevice\">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 text-center\">\n\t\t\t\t\t\t\t\t<div class=\"slider-nav\">\n\t\t\t\t\t\t\t\t\t<button class=\"slider-prev inactive\" tab-index=\"-1\" aria-label=\"slider prev\" tabindex=\"-1\"><\/button>\n\t\t\t\t\t\t\t\t\t<!-- <ul class=\"slider-paginator\"><\/ul> -->\n\t\t\t\t\t\t\t\t\t<button class=\"slider-next \" aria-label=\"slider next\"><\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active \">\n\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire3\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\" data-maxlength=\"68\" title=\"Telecoms\">Telecoms<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\" title=\"Tapping into the full potential of telco networks requires a shift in thinking.\" style=\"white-space: pre-wrap;\">Tapping into the full potential of telco networks requires a shift in thinking.<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Read more about Telecoms\" title=\"Opens in new window\" tabindex=\"0\" href=\"https:\/\/www.capgemini.com\/se-en\/industries\/telecommunications\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"box-img\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/ÎÚÑ»´«Ã½_Industries_Telecoms.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t style=\"\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active \">\n\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire3\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\" data-maxlength=\"68\" title=\"Customer experience \">Customer experience <\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\" title=\"The world around us is changing rapidly and your customers\u2019 expectations are changing, even faster\" style=\"white-space: pre-wrap;\">The world around us is changing rapidly and your customers\u2019 expectations are changing, even faster<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Read more about Customer experience \" title=\"Opens in new window\" tabindex=\"-1\" href=\"https:\/\/www.capgemini.com\/se-en\/services\/customer-first\/customer-experience\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"box-img\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/11\/ÎÚÑ»´«Ã½_Services_Customer-First_Customer-Experience.webp\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t style=\"\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active \">\n\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire3\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\" data-maxlength=\"68\" title=\"Cloud\">Cloud<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\" title=\"The real excitement comes when you arrive at your cloud destination and discover you can dream bigger, move faster, and fly higher.\" style=\"white-space: pre-wrap;\">The real excitement comes when you arrive at your cloud destination and discover you can dream bigger, move faster, and fly higher.<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Read more about Cloud\" title=\"Opens in new window\" tabindex=\"-1\" href=\"https:\/\/www.capgemini.com\/se-en\/services\/cloud\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/ÎÚÑ»´«Ã½_Mountain_landscape.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/ÎÚÑ»´«Ã½_Mountain_landscape.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/ÎÚÑ»´«Ã½_Mountain_landscape.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/ÎÚÑ»´«Ã½_Mountain_landscape.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/ÎÚÑ»´«Ã½_Mountain_landscape.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/ÎÚÑ»´«Ã½_Mountain_landscape.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source 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