{"id":505435,"date":"2022-08-16T12:50:42","date_gmt":"2022-08-16T10:50:42","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=783339"},"modified":"2025-03-27T06:20:49","modified_gmt":"2025-03-27T06:20:49","slug":"the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/","title":{"rendered":"The great GBS pivot \u2013 from process excellence to digital value at scale"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/GBS-POV-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:46% 42%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Business Operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">The great GBS pivot \u2013 from process excellence to digital value at scale<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/The-great-GBS-pivot-\u2013-from-process-excellence-to-digital-value-at-scale.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">371 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/&amp;text=The great GBS pivot \u2013 from process excellence to digital value at scale\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/&amp;text=The great GBS pivot \u2013 from process excellence to digital value at scale\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">The future of global business services is data-driven<\/h2><p class=\"intro-para-content\">The old model of global business services (GBS) organizations \u2013 focusing on process excellence and transactional efficiency \u2013 is evolving into one that provides value-added services with data access and analysis at its core. This trend is accelerating as more companies look to GBS to provide decision-making and breakdown silos between different parts of the business to ensure they get more digital value at scale than ever before.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>This shift is leading to a future where the GBS is evolving to become a fully realized center of excellence (CoE) that drives data-driven insights and decision-making, guiding effective allocation and deployment of people, process, and technology.<\/p>\n\n\n\n<p>In this paper by Melissa O\u2019Brien (Executive Research Leader, HFS) and Don Ryan (Chief Strategy Officer, HFS), you will learn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How data improves experiences to drive increased service adoption<\/li>\n\n\n\n<li>How service delivery models are evolving to drive cost reduction and scale through technology<\/li>\n\n\n\n<li>How a new operating models will drive digitally-enabled, frictionless experiences<\/li>\n\n\n\n<li>The steps you can take to implement an effective GBS in the digital age.<\/li>\n<\/ul>\n\n\n\n<p>While the fundamental nature of GBS is evolving \u2013 with technology as the catalyst to frictionless processes at scale \u2013 it is data that is critical to success.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-download-the-full-hfs-paper-here\"><a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/The-great-GBS-pivot-%E2%80%93-from-process-excellence-to-digital-value-at-scale.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download the full HFS paper here<\/a><\/h4>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/The-great-GBS-pivot-%E2%80%93-from-process-excellence-to-digital-value-at-scale.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/The-great-GBS-pivot-\u2013-from-process-excellence-to-digital-value-at-scale-1.jpg?w=744\" alt=\"\" class=\"wp-image-783353\" style=\"width:284px;height:391px\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p><\/p>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>GBS currently provides decision-making and reinforce links between different departments to ensure businesses get more digital value at scale than ever.<\/p>\n","protected":false},"author":257,"featured_media":505436,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[66],"theme":[257],"brand":[],"service":[139],"industry":[],"partners":[],"content-group":[],"class_list":["post-505435","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-business-operations","service-intelligent-business-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The great GBS pivot to digital value at scale | ÎÚÑ»´«Ã½ Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/pt-en\/insights\/research-library\/the-great-gbs-pivot-from-process-excellence-to-digital-value-at-scale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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