{"id":521605,"date":"2023-07-17T13:52:37","date_gmt":"2023-07-17T13:52:37","guid":{"rendered":"https:\/\/www.capgemini.com\/pt-en\/?p=865165"},"modified":"2025-03-26T09:08:08","modified_gmt":"2025-03-26T09:08:08","slug":"extend-the-reality-of-customer-engagement","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/pt-en\/2023\/07\/17\/extend-the-reality-of-customer-engagement\/","title":{"rendered":"Extend the reality of customer engagement"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>EXTEND THE REALITY OF CUSTOMER ENGAGEMENT<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2023\/07\/antonio-rego.webp?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Ant\u00f3nio R\u00eago<\/h5><h5 class=\"blog-date\">25 Nov 2022<\/h5><\/div><\/div><div class=\"brand-image\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-engineering-white.svg\" alt=\"capgemini-engineering\"\/><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/pt-en\/2023\/07\/17\/extend-the-reality-of-customer-engagement\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/pt-en\/2023\/07\/17\/extend-the-reality-of-customer-engagement\/&amp;text=Extend the reality of customer engagement\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/pt-en\/2023\/07\/17\/extend-the-reality-of-customer-engagement\/&amp;text=Extend the reality of customer engagement\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">The rise of the immersive customer engagement is inevitable since its evolution has always been one of fast adaptation to market trends and customer needs and preferences. Contact Centers are, increasingly, the Companies face towards their customers and one of the key indicators of the client&#8217;s perception and satisfaction.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>According to the <a href=\"https:\/\/www.ultimate.ai\/guides\/customer-service-trends-2022\">Ultimate 2021 report<\/a>, 59% of customers chose customer experience over product and price as a key brand differentiator. Contact Center channels have evolved alongside technological innovation, and new ways of communication and social interaction are being implemented.<\/p>\n\n\n\n<p>Among these channel evolution trends, we highlight:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From phone to digital.<\/li>\n\n\n\n<li>From direct contact to engagement through apps and social media.<\/li>\n\n\n\n<li>Mobility.<\/li>\n\n\n\n<li>Voice will remain the main choice for customer engagement for some time, but others are catching up (some faster than others), such as email and chat. Voice support technologies are also evolving (VoIP, WebRTC).<\/li>\n<\/ul>\n\n\n\n<p>Communication apps and social media are essential means for today\u2019s human relationship. It would be inevitable for companies to use them for business communication and customer engagement as well. Every modern Contact Center today has a facebook or whatsapp availability strategy.<\/p>\n\n\n\n<p>Mobile phones and smartphones provide the freedom to communicate when and where you need to. The ability for Contact Centers to provide this kind of flexibility to their customers has become a commodity.<\/p>\n\n\n\n<p>These evolutions are already part of modern Contact Centers, but there is a missing element that will play a critical role in the future customer engagement market: video and animation will lead to more immersive Contact Center experiences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-xr-benefits-for-contact-centers\">XR BENEFITS FOR CONTACT CENTERS<\/h4>\n\n\n\n<p>Video capabilities in the Contact Center have been around for some time, but without real global success. There are some good reasons for this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Video for what purpose?<\/strong>&nbsp;\u2013 This is the main question: why should I use video in my interaction with the Contact Center? To see a sharp dressed agent on the other side? There must be compelling reasons to use video.<\/li>\n\n\n\n<li><strong>Privacy and inhibition<\/strong>&nbsp;\u2013 Video is somewhat intrusive. It can inhibit the customer\u2019s willingness to express their feelings regarding a given subject. This is not good for the customer, who avoids using this ability, and for the company, who does not get total Customer satisfaction feedback.<\/li>\n<\/ul>\n\n\n\n<p>So how should video be used in the context of a Contact Centers and be a real added value in customer service processes?<\/p>\n\n\n\n<p>As usually said, a picture is worth a thousand words. A video is worth even more. In the customer support of a given solution, being an equipment or Software, the possibility of showing&nbsp;<strong>a real time video<\/strong>&nbsp;of this solution to the support agent, can be of great value, acting as a&nbsp;guided or&nbsp;<strong>self-service tool<\/strong>&nbsp;to quickly solve the problem, being it an operational or maintenance\/repair problem.<\/p>\n\n\n\n<p>This is where<strong>&nbsp;Extended Reality (XR)<\/strong>&nbsp;\u2013 The set of technologies that allow to present contextualized virtual components to real environment (<strong>AR \u2013 Augmented Reality<\/strong>), that can be extended, in the limit, to a complete virtualization of the environment (<strong>VR \u2013 Virtual Reality<\/strong>) \u2013 presents itself as an important capability.<\/p>\n\n\n\n<p>Instead of just receiving indications with the video stream and providing voice guidance, which can be a tiring, time-consuming and misleading process for complex solutions and processes, agents can use AR to present elements overlaid on the video, such as arrows, signs and text, draw circles and X\u2019s, etc., and even present step-by-step operational and maintenance procedures, clearly showing at each step what needs to be done.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">HOW CAN AN XR BASED CHANNELS BE INTEGRATED IN CONTACT CENTERS<\/h4>\n\n\n\n<p>Like any other Contact Center interaction, XR-based interactions need to be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recognizable&nbsp;<\/strong>\u2013 Uniquely identified as XR channel, as well as in terms of its originating party, for routing, monitoring, and measuring purposes.<\/li>\n\n\n\n<li><strong>Routable<\/strong>&nbsp;\u2013 Based on the channel used and the originating party\u2019s information, flexible routing based on scripts and Database information should be possible to deliver it to the right agent at the right time.<\/li>\n\n\n\n<li><strong>Processable<\/strong>&nbsp;\u2013 Based on the business processes and applications applied and integrated, it should be able to be seamlessly processed to achieve the required business outcome.<\/li>\n\n\n\n<li><strong>Monitorable and Measurable<\/strong>&nbsp;\u2013 Contact Center solutions are seen by operations primarily as productivity tools, these interactions and channels must be able to be monitored in real time and their results and KPIs must be collected and processed, internally or externally in Business intelligence tools, and be presented in dashboards and reports.<\/li>\n<\/ul>\n\n\n\n<p>By design, most modern communication solutions, such as of course the XR enabled ones, include the features that make them easily integrated with any business and Contact Center solution:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>VoIP\/webRTC based communications<\/strong>.<\/li>\n\n\n\n<li><strong>Web based user interfaces<\/strong>&nbsp;accessible via browser or mobile App.<\/li>\n\n\n\n<li><strong>Support of web services APIs<\/strong>&nbsp;for seamless integration.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">USE CASES AND EVOLUTION TOWARDS METAVERSE<\/h4>\n\n\n\n<p>XR technologies are a reality today and new devices and products are released on a daily basis. Several concrete use cases are obvious for the use of XR channels in several aspects such as:<\/p>\n\n\n\n<p><strong>B2C Contact Center implementations:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Telecom Service Providers<\/strong>&nbsp;\u2013 for remote support of more complex equipment in the households, the telecom CPEs are the most obvious use cases. Having a remote expert helping, with intuitive XR tools, to operate and troubleshoot routers and IPTV boxes is of great added value.<\/li>\n\n\n\n<li><strong>Software&nbsp;<\/strong>\u2013 traditional SW support tools, such as co-browsing, remote desktop etc. are intrusive and can present security risks. AR can be a seamless and non-intrusive way to lead to navigate web pages and applications correctly towards a particular operational outcome.<\/li>\n\n\n\n<li><strong>Auto insurance companies&nbsp;<\/strong>\u2013 AR remote assistance solutions provide a huge benefit to help insurance customers with car breakdowns and remote expert examinations in case of accidents.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/29\/2023\/03\/remote-expert-and-field-operator-frontends.jpg?w=831\" alt=\"\" class=\"wp-image-865440\"\/><figcaption class=\"wp-element-caption\"><em>Figure 1: View of remote expert and field operator frontends for ÎÚÑ»´«Ã½ Engineering remote assistance solution<\/em><\/figcaption><\/figure>\n\n\n\n<p><strong>B2B Contact Center implementations:<\/strong><\/p>\n\n\n\n<p>In addition to remote expert-based AR solutions, VR use cases can be of great help for operation, training and problem-solving as they can provide abstraction models of physical objects allowing users to manipulate and visually access parts of it that would otherwise be impossible. It can be used for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Support in healthcare equipment<\/strong> for Hospitals and Clinics<\/li>\n\n\n\n<li><strong>Industrial equipment<\/strong> for factories<\/li>\n\n\n\n<li><strong>Agriculture<\/strong> (tractors and production equipment)<\/li>\n\n\n\n<li><strong>Transport<\/strong> (all types of vehicles)<\/li>\n\n\n\n<li>Etc.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-small-font-size is-horizontal is-content-justification-left is-layout-flex wp-container-core-group-is-layout-1a09bdc8 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/29\/2023\/03\/AR-Installation-Maintenance.jpg?w=816\" alt=\"\" class=\"wp-image-865439\"\/><figcaption class=\"wp-element-caption\"><em>Figure 2: ÎÚÑ»´«Ã½ Engineering AR Installation &amp; Maintenance Interactive Procedure for Healthcare equipment<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n\n<p><strong>IT Helpdesk and internal support<\/strong><\/p>\n\n\n\n<p>Contact Centers for internal helpdesks can also benefit greatly from XR solutions, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IT Helpdesks<\/strong> \u2013 Supporting all kind of IT equipment and even Corporate Sw.<\/li>\n\n\n\n<li><strong>Emergency<\/strong> <strong>paramedics<\/strong> \u2013 Supported in emergency situations by doctors.<\/li>\n\n\n\n<li><strong>Emergency teams on power companies<\/strong>, Oil &amp; Gas.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"795\" height=\"278\" src=\"https:\/\/prod.ucwe.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2023\/07\/image-1.png\" alt=\"\" class=\"wp-image-521610\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2023\/07\/image-1.png 795w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2023\/07\/image-1.png?resize=300,105 300w, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/42\/2023\/07\/image-1.png?resize=768,269 768w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/><figcaption class=\"wp-element-caption\"><em>Figure 3: Example of ÎÚÑ»´«Ã½ engineering step-by-step procedure solution<\/em><\/figcaption><\/figure>\n\n\n\n<p>XR Is <strong>the technological foundation<\/strong> that will allow customer engagement to enter the Metaverse.<\/p>\n\n\n\n<p>The implementation of highly personalized and sophisticated <strong>Metaverse virtual places<\/strong> for brand awareness, product marketing and shopping as well as customer service, will provide a more immersive, intuitive and, ultimately, entertaining way for consumers to engage with their favorite brands, and will play a major role in the future of Contact Centers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-profile-card undefined profile-card section profile-card-slider\"><div class=\"container profileCardContainer\"><div class=\"profile-box\"><div class=\"row\"><div class=\"col-md-6 col-lg-3\"><div class=\"box\"><div class=\"box-author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/29\/2023\/03\/1657709652015-1.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/29\/2023\/03\/1657709652015-1.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/pt-en\/wp-content\/uploads\/sites\/29\/2023\/03\/1657709652015-1.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><\/div><\/div><div class=\"col-md-6 col-lg-9 right-side-box\"><div class=\"row right-box\"><div class=\"col-lg-4 profile\"><h3 class=\"profile-title\">Ant\u00f3nio Pedro R\u00eago<\/h3><p class=\"box-position\">Solutions Architect, ÎÚÑ»´«Ã½ Engineering<\/p><ul class=\"social-nav social-nav-icons\"><li><a aria-label=\"LinkedIn\" href=\"https:\/\/www.linkedin.com\/in\/antonio-rego-a629b57\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"icon-li\" aria-hidden=\"true\"><\/i><\/a><\/li><li><a class=\"PointerEvent\" aria-label=\"Email-link\" data-bs-toggle=\"modal\" data-bs-target=\"#WPB80d0e708_c58d_4d50_88c3_74d24379dd69\" rel=\"noopener noreferrer\"><i class=\"ico-form\"><\/i><\/a><\/li><\/ul><\/div><div class=\"col-lg-8 desc\"><p class=\"authorDesr\">Ant\u00f3nio R\u00eago graduated in Electronic Engineering at the University of Tr\u00e1s-os-montes e Alto Douro in 1995. He has over 15 years of experience in the Telecommunications and Contact Center markets, helping clients to use technology and software applications tools to improve the efficiency of operations and increase customer satisfaction. He has a strong experience in Pre-sales (offer management, technical pre-sales and business development), specializing in immersive and video analytics technologies and enterprise communication solutions.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"modal cta-frontend-modal-wrapper\" id=\"WPB80d0e708_c58d_4d50_88c3_74d24379dd69\"><div class=\"modal-dialog modal-lg modal-dialog-centered modal-dialog-scrollable cta-frontend-modal landing-page-modals\"><div class=\"modal-content\"><div class=\"modal-header\"><button type=\"button\" class=\"btn-close\" data-bs-dismiss=\"modal\" aria-label=\"close\"> <\/button><\/div><div class=\"modal-body\"><div class=\"logo-wrapper\"><img decoding=\"async\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-engineering.svg\" alt=\"capgemini-engineering\" loading=\"lazy\"\/><\/div><h4 class=\"form-title\">Connect with us<\/h4>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_499503_3851913453\" 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class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Company is not valid.<\/div><\/div>\t\t<div class=\"mf_field mf_field--country mf_field--select floating form-country-select-parent mf-required\">\n\n\t\t\t<label for=\"_mf_499503_2013_3159145722\" class=\"floating__label form-country-select-label\" data-content=\"Country\">\n\t\t\t\t<span class=\"floating-label-content\">Country<\/span>\n\t\t\t<\/label>\n\n\t\t\t<div class=\"select-wrap\">\n<i class=\"icon icon-zodiak-chevron-down\"><\/i>\n\t\t\t\t<select id=\"_mf_499503_2013_3159145722\" class=\"mf_field__input empty mf-country-selectbox form_country_select\" name=\"_mf_499503_2013\" data-validate=\"select\" required>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"\"  selected='selected'>Country<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AF\" >Afghanistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AX\" >Aland Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AL\" >Albania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DZ\" >Algeria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AS\" >American Samoa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AD\" >Andorra<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AO\" >Angola<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AI\" >Anguilla<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AQ\" >Antarctica<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AG\" >Antigua And Barbuda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AR\" >Argentina<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AM\" >Armenia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AW\" >Aruba<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AU\" >Australia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AT\" >Austria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AZ\" >Azerbaijan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BS\" >Bahamas<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BH\" >Bahrain<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BD\" >Bangladesh<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BB\" >Barbados<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BY\" >Belarus<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BE\" >Belgium<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BZ\" >Belize<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BJ\" >Benin<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BM\" >Bermuda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BT\" >Bhutan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BO\" >Bolivia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BA\" >Bosnia And Herzegovina<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BW\" >Botswana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BV\" >Bouvet Island<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BR\" >Brazil<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IO\" >British Indian Ocean Territory<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BN\" >Brunei Darussalam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BG\" >Bulgaria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BF\" >Burkina Faso<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BI\" >Burundi<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KH\" >Cambodia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CM\" >Cameroon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CA\" >Canada<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CV\" >Cape Verde<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KY\" >Cayman Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CF\" >Central African Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TD\" >Chad<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CL\" >Chile<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CN\" >China<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CX\" >Christmas Island<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CC\" >Cocos (Keeling) Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CO\" >Colombia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KM\" >Comoros<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CG\" >Congo<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CD\" >Congo, Democratic Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CK\" >Cook Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CR\" >Costa Rica<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CI\" >Cote D&#039;Ivoire<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HR\" >Croatia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CU\" >Cuba<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CY\" >Cyprus<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CZ\" >Czech Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DK\" >Denmark<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DJ\" >Djibouti<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DM\" >Dominica<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DO\" >Dominican Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EC\" >Ecuador<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EG\" >Egypt<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SV\" >El Salvador<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GQ\" >Equatorial Guinea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ER\" >Eritrea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"EE\" >Estonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ET\" >Ethiopia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FK\" >Falkland Islands (Malvinas)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FO\" >Faroe Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FJ\" >Fiji<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FI\" >Finland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FR\" >France<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GF\" >French Guiana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PF\" >French Polynesia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TF\" >French Southern Territories<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GA\" >Gabon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GM\" >Gambia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GE\" >Georgia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"DE\" >Germany<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GH\" >Ghana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GI\" >Gibraltar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GR\" >Greece<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GL\" >Greenland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GD\" >Grenada<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GP\" >Guadeloupe<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GU\" >Guam<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GT\" >Guatemala<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GG\" >Guernsey<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GN\" >Guinea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GW\" >Guinea-Bissau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GY\" >Guyana<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HT\" >Haiti<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HM\" >Heard Island &amp; Mcdonald Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VA\" >Holy See (Vatican City State)<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HN\" >Honduras<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HK\" >Hong Kong<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"HU\" >Hungary<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IS\" >Iceland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IN\" >India<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ID\" >Indonesia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IR\" >Iran, Islamic Republic Of<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IQ\" >Iraq<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IE\" >Ireland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IM\" >Isle Of Man<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IL\" >Israel<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"IT\" >Italy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JM\" >Jamaica<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JP\" >Japan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JE\" >Jersey<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"JO\" >Jordan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KZ\" >Kazakhstan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KE\" >Kenya<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KI\" >Kiribati<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KR\" >Korea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KW\" >Kuwait<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KG\" >Kyrgyzstan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LA\" >Lao People&#039;s Democratic Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LV\" >Latvia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LB\" >Lebanon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LS\" >Lesotho<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LR\" >Liberia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LY\" >Libyan Arab Jamahiriya<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LI\" >Liechtenstein<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LT\" >Lithuania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LU\" >Luxembourg<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MO\" >Macao<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MK\" >Macedonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MG\" >Madagascar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MW\" >Malawi<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MY\" >Malaysia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MV\" >Maldives<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ML\" >Mali<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MT\" >Malta<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MH\" >Marshall Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MQ\" >Martinique<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MR\" >Mauritania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MU\" >Mauritius<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"YT\" >Mayotte<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MX\" >Mexico<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"FM\" >Micronesia, Federated States Of<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MD\" >Moldova<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MC\" >Monaco<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MN\" >Mongolia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ME\" >Montenegro<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MS\" >Montserrat<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MA\" >Morocco<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MZ\" >Mozambique<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MM\" >Myanmar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NA\" >Namibia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NR\" >Nauru<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NP\" >Nepal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NL\" >Netherlands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"AN\" >Netherlands Antilles<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NC\" >New Caledonia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NZ\" >New Zealand<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NI\" >Nicaragua<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NE\" >Niger<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NG\" >Nigeria<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NU\" >Niue<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NF\" >Norfolk Island<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MP\" >Northern Mariana Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"NO\" >Norway<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"OM\" >Oman<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PK\" >Pakistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PW\" >Palau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PS\" >Palestinian Territory, Occupied<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PA\" >Panama<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PG\" >Papua New Guinea<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PY\" >Paraguay<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PE\" >Peru<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PH\" >Philippines<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PN\" >Pitcairn<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PL\" >Poland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PT\" >Portugal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PR\" >Puerto Rico<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"QA\" >Qatar<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RE\" >Reunion<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RO\" >Romania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RU\" >Russian Federation<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RW\" >Rwanda<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"BL\" >Saint Barthelemy<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SH\" >Saint Helena<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"KN\" >Saint Kitts And Nevis<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LC\" >Saint Lucia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"MF\" >Saint Martin<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"PM\" >Saint Pierre And Miquelon<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"VC\" >Saint Vincent And Grenadines<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"WS\" >Samoa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SM\" >San Marino<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ST\" >Sao Tome And Principe<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SA\" >Saudi Arabia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SN\" >Senegal<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"RS\" >Serbia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SC\" >Seychelles<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SL\" >Sierra Leone<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SG\" >Singapore<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SK\" >Slovakia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SI\" >Slovenia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SB\" >Solomon Islands<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SO\" >Somalia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ZA\" >South Africa<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"GS\" >South Georgia And Sandwich Isl.<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"ES\" >Spain<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"LK\" >Sri Lanka<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SD\" >Sudan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SR\" >Suriname<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SJ\" >Svalbard And Jan Mayen<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SZ\" >Swaziland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SE\" >Sweden<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"CH\" >Switzerland<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"SY\" >Syrian Arab Republic<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TW\" >Taiwan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TJ\" >Tajikistan<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TZ\" >Tanzania<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TH\" >Thailand<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TL\" >Timor-Leste<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TG\" >Togo<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TK\" >Tokelau<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TO\" >Tonga<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TT\" >Trinidad And Tobago<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TN\" >Tunisia<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TR\" >Turkey<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"TM\" 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