{"id":858603,"date":"2025-04-22T15:27:33","date_gmt":"2025-04-22T15:27:33","guid":{"rendered":"https:\/\/www.capgemini.com\/no-no\/?p=858603&#038;preview=true&#038;preview_id=858603"},"modified":"2025-05-21T15:28:59","modified_gmt":"2025-05-21T15:28:59","slug":"a-natural-shift-how-ai-agents-revolutionizing-our-work-with-technology","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/no-no\/insights\/expert-perspectives\/a-natural-shift-how-ai-agents-revolutionizing-our-work-with-technology\/","title":{"rendered":"How AI interfaces are revolutionizing our work with technology\u00a0"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>How AI interfaces are revolutionizing our work with technology\u00a0<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2025\/05\/Caroline.jpeg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Carolina Sanchez Hernandez<\/h5><h5 class=\"blog-date\">Apr 22, 2025<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=1119771\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=1119771\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-face-to-interface-how-human-like-ai-agents-are-changing-the-way-we-interact-with-technology-nbsp\">Face to interface &#8211; <strong>How human-like AI agents are changing the way we interact with technology<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Imagine a world where everyone has access to technology, where interacting with technology feels as natural as chatting with a friend, where there are no barriers for individuals, and societies across the globe can access advanced tools that create new opportunities that enhance human life. In this world, technology may look human, sound human, and even behave just as humans do. Though this may sound like some distant, sci-fi future, these interactions are already becoming a reality.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">\u201c<em>Human-AI interaction is accelerating at a pace we have not seen before. We are at crucial point where we have the responsibility to open access to technological developments and create fair and safe opportunities for everyone across individual, societal, and organizational levels. New AI agents designed with a human-centric approach are enabling this future, engaging with us in ways that feel more natural and help us achieve our goals.<\/em>\u201d <strong>&#8211; Carolina Sanchez Hernandez<\/strong>&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-from-tool-to-ally-nbsp\"><strong>From tool to ally<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Over the last few years, we\u2019ve seen advanced AI tools be made accessible to all. We\u2019ve come to know AI as a tool that can accomplish tasks like brainstorming ideas, drafting emails, and generating code \u2013 all this responding to requests made in natural language. Now, we are in a new wave of development with the rise of agentic AI. This AI is more of a partner \u2013 one that, when designed with a human-centric approach, can drive profound change across businesses and societies.&nbsp;<\/p>\n\n\n\n<p>AI agents are software systems that use AI to complete tasks on behalf of users. Built in single or multi-agent configurations, agents can achieve the goals assigned to them using different decision paths, something which open many potential applications across industries including manufacturing, fintech, and consumer services to name a few. As we advance in this field, the way we design agent interfaces and human-AI agent interactions is critical for their safety and success. Now more than ever, AI needs to be designed as a sociotechnical tool guided by responsible principles. This responsible, human-like design is what will enable us to access the profound potential of agents to transform organizations and societies.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-real-world-impact-nbsp\"><strong>A real-world impact<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Businesses are already benefiting from the latest evolution of AI. Earlier this year, ÎÚÑ»´«Ã½ developed a prototype for a global life sciences organization which involved an AI-driven agent that would be triggered by external events to initiate and automate procurement and logistics tasks. It proactively reached out, created a step-by-step plan, and worked with human experts to execute the process. The agent performed its own analysis, made recommendations, and automated pre-approved tasks while seeking human approval for critical decisions \u2013 ensuring a balance of automation and expertise. This system optimized efficiency by automating routine tasks and allowing humans to focus on higher-value work.&nbsp;<\/p>\n\n\n\n<p>ÎÚÑ»´«Ã½ also developed a solution for a global quick-service restaurant organization. The approach focused on using an AI agent to empower managers to handle minor equipment issues by leveraging AI-driven troubleshooting. Instead of relying solely on engineers, the AI assistant provided step-by-step repair guidance using structured workflows, images, and videos. By integrating equipment manuals and real-time diagnostics, the system enabled managers to identify problems and attempt fixes before escalating to an engineer.&nbsp;<\/p>\n\n\n\n<p>These advancements are breaking the barrier to entry when it comes to AI, making the technology accessible to all \u2013 not just tech experts. Now, any user can interact with an AI agent using plain dialogue to achieve their goals. As more people from all backgrounds begin to understand and utilize the vast potential of agentic AI, organizations will benefit from increased task efficiency, enhanced decision making, and faster innovation that enriches human-AI collaboration.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-path-to-tomorrow-nbsp\"><strong>The path to tomorrow<\/strong>&nbsp;<\/h2>\n\n\n\n<p>The future of human-AI relationships is already taking shape. As interactions between people and AI evolve to feel more natural, both the technology and its potential business applications will also undergo an evolution. We have the power to shape this future, enable seamless and trustworthy interactions with technology, and deliver a transformational impact for all.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/technovision-2025\/\"><strong>TechnoVision 2025<\/strong><\/a> &#8211; your guide to emerging technology trends<\/li>\n\n\n\n<li><a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Face-to-Interface.pdf\">Face to interface<\/a> &#8211; new trend in user experience<\/li>\n\n\n\n<li><a href=\"https:\/\/www.capgemini.com\/no-no\/insights\/future-of-technology\/voices-of-technovision\/\">Voices of TechnoVision<\/a> &#8211; a blog series inspired by ÎÚÑ»´«Ã½\u2019s TechnoVision 2025 that highlights the latest technology trends, industry use cases, and their business impact. This series further guides today\u2019s decision makers on their journey to access the potential of technology.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet the author<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2025\/05\/Caroline.jpeg\" alt=\"Carolina Sanchez Hernandez\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/dr-carolina-sanchez-hernandez-87bb6711\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Carolina Sanchez Hernandez<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>AI Governance , Ethics and Trust<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/dr-carolina-sanchez-hernandez-87bb6711\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Passionate about AI Ethics, AI Assurance and the Future of Human-Machine interaction with human focused approaches. Specialist on AI Trustworthiness and AI Assurance to advance operationalisation of AI Assurance processes. She thrives in innovative environments, working with multidisciplinary teams towards finding solutions to current and future challenges. She has lead and been involved in research and development projects focusing on new technologies and especially Machine Learning and AI for more than 20 years.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Face to interface &#8211; How human-like AI agents are changing the way we interact with technology\u00a0<\/p>\n","protected":false},"author":263,"featured_media":858604,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[406,321,119],"brand":[],"service":[],"industry":[],"partners":[],"blog-topic":[127],"content-group":[620],"class_list":["post-858603","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-artificial-intelligence","tag-innovation","tag-location","blog-topic-innovation","content-group-technovision"],"yoast_head":"<!-- This site is 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