{"id":536749,"date":"2025-02-18T06:40:38","date_gmt":"2025-02-18T06:40:38","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?post_type=research-and-insight&#038;p=536749"},"modified":"2025-05-04T02:56:36","modified_gmt":"2025-05-04T02:56:36","slug":"servicios-financieros-principales-tendencias-2025","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/servicios-financieros-principales-tendencias-2025\/","title":{"rendered":"Principales tendencias de los servicios financieros en 2025"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/FS_Capcom-Banner_2880x1800px.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 62%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer first<\/span><\/div><\/div><div class=\"brandInfo\"><div class=\"brandLogo\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\"\/><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Principales tendencias de los servicios financieros en 2025<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=981758\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=981758&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=981758&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-imperativos-estrategicos-para-liderar-el-mercado\">Imperativos estrat\u00e9gicos para liderar el mercado<\/h3>\n\n\n\n<p>La transformaci\u00f3n es el nombre del juego en el sector de los servicios financieros, ya que el cambio sigue definiendo el panorama competitivo. El \u00faltimo estudio de ÎÚÑ»´«Ã½ identifica tres temas fundamentales en torno a los cuales evolucionar\u00e1 el futuro de los servicios financieros:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>El cliente primero<\/strong>: Transformar la experiencia del cliente centr\u00e1ndose en las interacciones omnicanal y el valor de los productos y servicios.<\/li>\n\n\n\n<li><strong>Gesti\u00f3n empresarial<\/strong>: Renovaci\u00f3n de procesos, equipos, soluciones y operaciones para gestionar las empresas con mayor agilidad y eficiencia operativa para optimizar el costo de hacer negocios.<\/li>\n\n\n\n<li><strong>Industria inteligente<\/strong>: Aprovechamiento de las soluciones m\u00e1s modernas para ofrecer una experiencia digital integral que transforme la cadena de valor, desde el dise\u00f1o hasta la entrega de productos y servicios inteligentes.<\/li>\n<\/ul>\n\n\n\n<p>Estos temas gu\u00edan la respuesta del sector a los retos y oportunidades actuales y se\u00f1alan c\u00f3mo las organizaciones de servicios financieros se posicionar\u00e1n para el \u00e9xito: las tendencias clave del sector son evidentes.<\/p>\n\n\n\n<p>En este contexto, hemos elaborado los libros de tendencias 2025, que abarcan nueve grandes subdominios del sector de los servicios financieros. Cada libro de tendencias ofrece una visi\u00f3n exhaustiva de las 10 principales tendencias que configuran el futuro del negocio y ofrece ideas y ejemplos reales sobre c\u00f3mo seguir siendo competitivos, responder a las crecientes demandas y expectativas de clientes, inversores y reguladores, y desbloquear el crecimiento.<\/p>\n\n\n\n<p>Descarga los libros de tendencias 2025 m\u00e1s relevantes para tu empresa.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-card-related-capabilities undefined card-related-capability\"><div class=\"cardelatedBgShape\"><\/div><div class=\"container\"><div class=\"contentTitle\"><h2 data-maxlength=\"34\" class=\"capabilities-heading\">Tendencias libros 2025<\/h2><\/div><div class=\"row\">\n<div class=\"wp-block-cg-blocks-card-related-capabilities col-md-4 gridbox card-block\"><div class=\"box box--1 capblock\"><div class=\"box-img-wrapper\"><div class=\"img-ratio\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/Banking_Capcom-Banner_2880x1800px.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/Banking_Capcom-Banner_2880x1800px.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/Banking_Capcom-Banner_2880x1800px.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><\/div><div class=\"box-inner\"><a class=\"box-title\" aria-label=\"Tendencias bancarias 2025\" href=\"\/mx-es\/insights\/biblioteca-de-investigacion\/principales-tendencias-bancarias-en-2025\/\" target=\"\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><h3 class=\"card-subtitle\">Tendencias bancarias 2025<\/h3><\/a><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-related-capabilities col-md-4 gridbox card-block\"><div class=\"box box--1 capblock\"><div class=\"box-img-wrapper\"><div class=\"img-ratio\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/Insurance_Capcom-Banner_2880x1800px.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/Insurance_Capcom-Banner_2880x1800px.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/Insurance_Capcom-Banner_2880x1800px.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><\/div><div class=\"box-inner\"><a class=\"box-title\" aria-label=\"Tendencias en seguros 2025\" href=\"\/mx-es\/insights\/biblioteca-de-investigacion\/principales-tendencias-en-seguros-2025\/\" target=\"\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><h3 class=\"card-subtitle\">Tendencias en seguros 2025<\/h3><\/a><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-conoce-la-perspectiva-de-nuestros-expertos\">Conoce la perspectiva de nuestros expertos<\/h2>\n\n\n\n<p>Te invitamos a consultar la presentaci\u00f3n exclusiva de nuestro informe &#8220;Tendencias 2025 en Servicios Financieros, Banca y Seguros&#8221;, el cual nuestros expertos de Bancos y Seguros para el norte de Latinoam\u00e9rica analiza los patrones que definir\u00e1n a la industria financiera en 2025. Estos informes proporcionan un an\u00e1lisis profundo de las fuerzas que moldear\u00e1n la industria, ofreciendo insights estrat\u00e9gicos para la banca minorista, pagos, gesti\u00f3n patrimonial, mercados de capitales, pr\u00e9stamos, seguros y sostenibilidad con una perspectiva local.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Principales tendencias de los servicios financieros en 2025\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/BjlAdMiK_zE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Seguros<\/p>\n","protected":false},"author":440,"featured_media":536750,"template":"","meta":{"cg_dt_proposed_to":[9,25],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"075806e0-8244-49c3-965d-8745010be77f\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":true,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":239,"primary_term":"Customer 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