{"id":509838,"date":"2023-01-05T04:59:48","date_gmt":"2023-01-05T03:59:48","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=845357"},"modified":"2025-04-05T09:39:34","modified_gmt":"2025-04-05T09:39:34","slug":"principales-tendencias-en-banca-minorista-2023","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/principales-tendencias-en-banca-minorista-2023\/","title":{"rendered":"Principales tendencias en banca minorista 2023"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/retail-banking-top-trends-2023.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/retail-banking-top-trends-2023.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source 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class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:44% 34%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer first<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Principales tendencias en banca minorista 2023<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/Retail-Banking-Trends-Report-2023.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Descargar informe<\/span><span class=\"type\">2 MB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/Top-Trends-Retail-Banking-2023_Infographic.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Descargar infograf\u00eda<\/span><span class=\"type\">682 KB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/01\/Retail-Banking-Trends-Book-2023.pdf\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Descargar presentaci\u00f3n de diapositivas<\/span><span class=\"type\">794 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li 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rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-impulsores-oportunidades-y-riesgos-que-dan-forma-a-la-industria-de-la-banca-minorista-en-2023\">Impulsores, oportunidades y riesgos que dan forma a la industria de la banca minorista en 2023<\/h2>\n\n\n\n<p>La industria bancaria global seguir\u00e1 siendo golpeada por desaf\u00edos macroecon\u00f3micos en 2023, y como respuesta se anticipa un gran enfoque en la resiliencia y la innovaci\u00f3n de los bancos minoristas.<\/p>\n\n\n\n<p>Con un \u00e9nfasis continuo en centrarse en el cliente, los bancos aumentar\u00e1n las capacidades digitales y aprovechar\u00e1n el an\u00e1lisis de datos para brindar servicios hiperpersonalizados y CX superior. La exploraci\u00f3n de oportunidades de asociaci\u00f3n, fusiones y adquisiciones con FinTechs puede estar en aumento. La seguridad cibern\u00e9tica, los desarrollos regulatorios y las preocupaciones de sostenibilidad desempe\u00f1ar\u00e1n un papel en la estrategia y la toma de decisiones a medida que avanza el sector de la banca minorista.<\/p>\n\n\n\n<p>Consulta el informe de ÎÚÑ»´«Ã½, Principales tendencias en banca minorista 2023, para obtener informaci\u00f3n sobre las acciones que los actores de la industria tomar\u00e1n el pr\u00f3ximo a\u00f1o y m\u00e1s all\u00e1.<\/p>\n\n\n\n<p>Si tienes alguna consulta, o deseas m\u00e1s informaci\u00f3n, por favor <a href=\"\/mx-es\/contactenos\/\">cont\u00e1ctanos <\/a>o escr\u00edbenos a<a href=\"mailto:%20connect.mx@capgemini.com\"> connect.mx@capgemini.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 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value=\"CEO\">CEO<\/option>\n\t\t\t\t\t\t\t<option value=\"CFO\">CFO<\/option>\n\t\t\t\t\t\t\t<option value=\"Chairman\/Board of Directors\">Chairman\/Board of Directors<\/option>\n\t\t\t\t\t\t\t<option value=\"CIO\/CTO\">CIO\/CTO<\/option>\n\t\t\t\t\t\t\t<option value=\"Consultant\/Senior Consultant\">Consultant\/Senior Consultant<\/option>\n\t\t\t\t\t\t\t<option value=\"Director\/Principle Consultant\">Director\/Principle Consultant<\/option>\n\t\t\t\t\t\t\t<option value=\"EVP\">EVP<\/option>\n\t\t\t\t\t\t\t<option value=\"Manager\">Manager<\/option>\n\t\t\t\t\t\t\t<option value=\"Operational\">Operational<\/option>\n\t\t\t\t\t\t\t<option value=\"Other CXO\">Other CXO<\/option>\n\t\t\t\t\t\t\t<option value=\"Purchaser\">Purchaser<\/option>\n\t\t\t\t\t\t\t<option value=\"Senior Manager\/Managing Consultant\">Senior Manager\/Managing Consultant<\/option>\n\t\t\t\t\t\t\t<option value=\"SVP\">SVP<\/option>\n\t\t\t\t\t\t\t<option value=\"Vice President\">Vice 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