{"id":537476,"date":"2025-03-04T05:48:15","date_gmt":"2025-03-04T05:48:15","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?p=537476&#038;preview=true&#038;preview_id=537476"},"modified":"2025-03-04T05:48:33","modified_gmt":"2025-03-04T05:48:33","slug":"capgemini-and-zendesk-enhancing-finance-customer-experiences-through-automation","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/capgemini-and-zendesk-enhancing-finance-customer-experiences-through-automation\/","title":{"rendered":"ÎÚÑ»´«Ã½ and Zendesk \u2013 enhancing finance customer experiences through automation"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>ÎÚÑ»´«Ã½ and Zendesk \u2013 enhancing finance customer experiences through automation<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/03\/Ewa-Lichtenstein.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Ewa Lichtenstein<\/h5><h5 class=\"blog-date\">22 Jun 2023<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=914034\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?p=914034&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=914034&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-improving-finance-processes-through-an-automated-self-service-platform-builds-lasting-relationships-with-your-customers\">Improving finance processes through an automated self-service platform builds lasting relationships with your customers<\/h2>\n\n\n\n<p>Customer experience is a crucial differentiator across industries, as everyone wants to interact with companies in a pleasant, efficient manner.<\/p>\n\n\n\n<p>As a result, seamless support for finance and accounting queries, transactions, processes, and other various operations is now the norm in the finance industry, as this offers your clients access to your services through any device using simple messaging and self-service technology.<\/p>\n\n\n\n<p>But what if you\u2019re struggling to implement a setup such as this? And how do you ensure you can keep pace with everything your customers expect? Especially, in a world where they can now do everything on-the-go \u2013 from paying bills, to booking a vacation, and even working.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The benefits of a self-service finance platform<\/h3>\n\n\n\n<p>One of the easiest ways of addressing this challenge quickly is to implement a next-generation, self-service finance platform that provides a single-source of information for all your finance teams and processes.<\/p>\n\n\n\n<p>By delivering augmented, frictionless interactions and transparency across your entire finance chain, a platform such as this maximizes the efficiency of your finance processes and significantly increases your customer and employee satisfaction alike. It also meets the needs of your ecosystem of employees, suppliers, procurement, organizations, and service providers to drive value across your finance cycle, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deploying a one stop shop mindset<\/li>\n\n\n\n<li>Putting business transparency at the center of your operations<\/li>\n\n\n\n<li>Injecting automation into your assignments and workflow<\/li>\n\n\n\n<li>Improving services, experiences, and productivity.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Automation helps deliver the experiences customers expect<\/h3>\n\n\n\n<p>Self-service finance platforms achieve all of this by automating key finance processes including supplier onboarding, master data management, exception-handling, input checks and rejection, and query management processes.<\/p>\n\n\n\n<p>Additionally, by implementing more automation into your finance processes, fewer agents are needed to run your key financial tasks \u2013 giving you more time to improve your finance teams\u2019 way of working, whether they work in order-to-cash, accounts payable, or controllership etc.<\/p>\n\n\n\n<p>All of which improves employee satisfaction, service quality, and customer satisfaction as a result \u2013 while also giving you the ability to adapt faster to market changes when they occur moving forward.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Putting customers first makes overcoming challenges easier<\/h3>\n\n\n\n<p>ÎÚÑ»´«Ã½\u2019s Digital Concierge Intelligent Portal \u2013 powered by Zendesk \u2013 connects and automates data across your finance teams to provide a single-source of finance information in real time.<\/p>\n\n\n\n<p>Built on designing, implementing, and optimizing solutions that drive personalized, flexible customer experiences, ÎÚÑ»´«Ã½ and Zendesk\u2019s approach keeps you connected, which helps you build lasting relationships with your customers, despite any disruptions or challenges they might encounter.<\/p>\n\n\n\n<p><em>Learn more about how ÎÚÑ»´«Ã½\u2019s Digital Concierge Intelligent Portal, powered by Zendesk, drives synergies across your upstream and downstream finance chain to ensure smoother finance operations by contacting: <a href=\"mailto:ewa.lichtenstein@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener\">ewa.lichtenstein@capgemini.com<\/a><\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our expert<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/03\/Ewa-Lichtenstein.jpg\" alt=\"Ewa Lichtenstein\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/ewa-lichtenstein-88a3671\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Ewa Lichtenstein<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Alliance Manager, ÎÚÑ»´«Ã½\u2019s Business Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/ewa-lichtenstein-88a3671\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Ewa is an expert in ServiceNow and other case technology management tools, providing innovative service application solutions for her clients. She helps shape customer experience strategies through service desk technology, focusing on driving long-term growth and sustainable value. \nMeet Ewa at Knowledge 2023 to learn how ÎÚÑ»´«Ã½ enable its clients to leverage their procurement and finance transformation journey to drive real business outcomes in collaboration with ServiceNow.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" 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