{"id":526443,"date":"2024-07-30T13:28:48","date_gmt":"2024-07-30T13:28:48","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?p=526443&#038;preview=true&#038;preview_id=526443"},"modified":"2025-04-03T17:23:02","modified_gmt":"2025-04-03T17:23:02","slug":"closing-the-distance-on-last-mile-delivery","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/closing-the-distance-on-last-mile-delivery\/","title":{"rendered":"Closing the distance on last-mile delivery"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Closing the distance on last-mile delivery<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Pravin-Chaudhary.png?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Pravin\u202fChaudhary<\/h5><h5 class=\"blog-date\">Oct 17, 2023<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/closing-the-distance-on-last-mile-delivery\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/closing-the-distance-on-last-mile-delivery\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">In the first blog of this series: <a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/navigating-the-complex-web-of-last-mile-deliveries\/\" target=\"_blank\" rel=\"noreferrer noopener\">Navigating the complex web of last-mile delivery<\/a>, we explored the complex challenges of last-mile delivery <\/h2><p class=\"intro-para-content\">We covered:\u00a0<\/p><ul class=\"box-list\"><li>Physical limitations\u00a0<\/li><li>Technological limitations\u00a0<\/li><li>The limitations of traditional supply and demand planning\u00a0<\/li><li>Now let\u2019s see what well-managed last-mile delivery looks like in practice.\u00a0<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-what-constitutes-the-capacity-of-a-delivery-hub-nbsp\">What constitutes the capacity of a Delivery Hub?&nbsp;<\/h3>\n\n\n\n<p>Determining the capacity of a delivery hub is a complex process that requires the consideration of multiple factors. Typically, a delivery hub serves a certain radius within a city, ranging from a few localities to several kilometres based on the area\u2019s population, housing, and office density.<\/p>\n\n\n\n<p>The overall capacity of a delivery hub comprises several components, including storage capacity for parcels, sorting and bagging capacity, and manpower capacity needed for parcel delivery.&nbsp;<\/p>\n\n\n\n<p>Manpower is a crucial and expensive aspect of last-mile delivery and necessitates careful planning.&nbsp; During the eight hours of operation, a delivery executive must report to the hub in the morning, collect the bag and route plan, travel the route, deliver the parcels, return to the hub, account for undelivered parcels, deposit cash collected from cash on delivery orders, and resolve any other issues.&nbsp;<\/p>\n\n\n\n<p>To estimate the manpower needed for a given day, first, the historical productivity of delivery executives (i.e., the number of parcels delivered in a day) is determined. Those numbers are then used to estimate the required number of personnel needed to deliver, handle returns, etc. at the desired capacity.<\/p>\n\n\n\n<p>Demand forecasting plays a critical role in this process as delivery executive productivity depends on the parcel-carrying capacity of their vehicle. The mix of small, medium, and large parcels is also essential as it directly impacts their carrying capacity, making it a separate prediction problem. Once demand is calculated, it\u2019s time to plan your routes.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Route planning and bagging&nbsp;<\/h3>\n\n\n\n<p>To ensure optimal productivity, a delivery executive must receive a daily route plan that takes advantage of population density. For instance, someone delivering to a large office complex can efficiently deliver all parcels in just a few hours, while someone delivering to sparsely populated residential areas may have to travel longer distances. <\/p>\n\n\n\n<p>Delivery hubs must be intelligent enough to create daily route plans based on orders, maximizing productivity while minimizing distance travelled.&nbsp;<\/p>\n\n\n\n<p>Once the route planning is complete, picking, and bagging operations commence. The pick list must be designed intelligently to facilitate parcel bagging according to the route plan. Route planning and bagging are critical components that contribute to the productivity of a delivery executive,&nbsp; i.e. the number of packets delivered by an executive per day. <\/p>\n\n\n\n<p>While doorstep delivery is a time-consuming process, increasingly, consumers are looking for additional value in various forms.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Value-added services&nbsp;<\/h3>\n\n\n\n<p>To provide exceptional customer experience and enhance loyalty, various value-added services are included on top of the standard last-mile delivery, such as:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free returns&nbsp;<\/li>\n\n\n\n<li>Replacements&nbsp;<\/li>\n\n\n\n<li>Exchange offers and detach options<\/li>\n\n\n\n<li>Open box deliveries&nbsp;<\/li>\n\n\n\n<li>Slotted deliveries&nbsp;&nbsp;<\/li>\n\n\n\n<li>Demos, and installations<\/li>\n\n\n\n<li>Recycle options&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>These additional services are performed by the same delivery executives, but they require more time and thus reduce productivity (i.e., the number of packages delivered per day).<\/p>\n\n\n\n<p>Moreover, options such as pre-orders, early access, and part payments add complexity to the process, and the planner must be adept at integrating these nuances into the plan to ensure that last-mile delivery is successful and timely.&nbsp;<\/p>\n\n\n\n<p>To manage these services effectively, excellent back-end technology is crucial to ensure smooth workflow. A look at the process of returns and replacements makes it clear why.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Returns and replacements&nbsp;<\/h3>\n\n\n\n<p>Returns and replacements are critical aspects of the eCommerce industry as they contribute to both higher sales and greater customer satisfaction. Typically, the return rate ranges from 20-30%, and it is the same last-mile delivery team that handles customer returns, replacements, and exchanges.<\/p>\n\n\n\n<p>To manage these processes efficiently, planners must estimate the daily return rate and create plans to ensure sufficient delivery hub capacity to accommodate the pick-up, transportation, storage, and processing of returns. These complex processes must be supported by your back-end technology, such that every event is automatically logged into the system and shared with the appropriate people.&nbsp;&nbsp;<\/p>\n\n\n\n<p>One more way delivery companies manage these challenges is through the use of third parties \u2013 let\u2019s see how that looks in practice.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Third-party logistics&nbsp;<\/h3>\n\n\n\n<p>The eCommerce industry has event-driven peak and BAU (business as usual) days every month. To manage costs, companies use hybrid models for deliveries, allocating volumes between their own capacities and 3PLs to handle peak loads while maintaining service levels. With variable pricing models and differing SLAs, the speed vs cost vs reliability equation is crucial in choosing the right 3PLs.<\/p>\n\n\n\n<p>Technology integration is also key to seamless order flow and tracking, as well as accurate planning for offloading volumes at the source, middle-mile, or last-mile delivery hub.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">In summary&nbsp;<\/h3>\n\n\n\n<p>To optimize last-mile delivery, it is essential to focus on several key areas. The first is route optimization, which involves using data and technology to identify the most efficient delivery routes to reduce travel time and distance. This can be achieved with GPS tracking, real-time traffic updates, and predictive analytics.&nbsp;<\/p>\n\n\n\n<p>Another critical area to focus on is customer communication and transparency. Customers want to know when their delivery will arrive and be able to track it in real-time. Providing accurate and timely updates can help improve customer satisfaction and reduce the number of missed deliveries.&nbsp;<\/p>\n\n\n\n<p>Furthermore, the use of alternative delivery methods, such as locker systems or drones, can help overcome the challenges of traditional last-mile delivery methods. Locker systems provide a secure and convenient location for customers to pick up their packages, while drones can deliver packages directly to customers\u2019 doorsteps, bypassing traffic and roadblocks.&nbsp;<\/p>\n\n\n\n<p>Finally, it is crucial to prioritize sustainability in last-mile delivery. The increasing volume of deliveries has resulted in a significant increase in carbon emissions, and companies must take steps to reduce their environmental impact. This can be achieved using electric vehicles, bike couriers, and optimizing delivery routes to reduce unnecessary travel.&nbsp;<\/p>\n\n\n\n<p>Optimizing last-mile delivery is crucial to meet customer expectations, reduce costs, and reduce environmental impact. Challenges in the areas of capacity, workforce and logistics are cutting deep into retailers\u2019 margins, but they are solvable. By focusing on route optimization, customer communication, alternative delivery methods, and sustainability, companies can create a more efficient and effective last-mile delivery process.&nbsp;&nbsp;<\/p>\n\n\n\n<p>A supply chain planner who possesses a deep understanding of the intricacies of last-mile delivery, and is equipped with the right tools and technologies, will play a critical role in the profitability of the entire organization.&nbsp;<\/p>\n\n\n\n<p>To learn more, strike up an exploratory conversation or share experiences and feedback, contact us at <strong>Pravin Chaudhary, Director Supply Chain, Industry Platform CPR <\/strong><a href=\"mailto:Pravin.a.chaudhary@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener\">Pravin.a.chaudhary@capgemini.com<\/a>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h3 data-maxlength=\"34\">Author<\/h3><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Pravin-Chaudhary.png\" alt=\"Pravin\u202fChaudhary\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"subnav-button--form\" href=\"javascript:void(0)\" aria-label=\"contact us\" data-bs-toggle=\"modal\" data-bs-target=\"#WPBd1ff0085_5770_47aa_9275_8414f4f16cc6\" data-bs-expert-title=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ico-form\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/pravin-c-7a5a5316\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Pravin\u202fChaudhary<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Director,\u202fConsumer Products &amp; Retail Lead ÎÚÑ»´«Ã½<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"subnav-button--form\" href=\"javascript:void(0)\" aria-label=\"contact us\" data-bs-toggle=\"modal\" data-bs-target=\"#WPBd1ff0085_5770_47aa_9275_8414f4f16cc6\" data-bs-expert-title=\"Pravin\u202fChaudhary\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ico-form\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/pravin-c-7a5a5316\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Pravin is ÎÚÑ»´«Ã½\u2019s Supply Chain thought leader for Consumer Products and Retail Sector. He has more than 17 years of experience in running supply chains for Global Consumer Products and e-commerce companies. Pravin specializes in Supply Chain planning, Fulfillment design and Optimization, Order to Cash process and e-commerce Supply design and Last-Mile deliveries.\u00a0<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"modal\" id=\"WPBd1ff0085_5770_47aa_9275_8414f4f16cc6\">\n\t\t\t\t\t<div class=\"modal-dialog modal-dialog-centered modal-lg modal-dialog-scrollable landing-page-modals\">\n\t\t\t\t\t\t<div class=\"modal-content\">\n\t\t\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"btn-close\" aria-label=\"close\" data-bs-dismiss=\"modal\"><\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_344241_1673868897\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"344241\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"98bdd65cdc\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<input type = \"hidden\" name = \"mf_form_field_validate\" class = \"mf_form_field_validate\" \/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t\t\t\t\t<p>Gracias! Hemos recibido tu formulario.\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>Lo sentimos, el env\u00edo del formulario fall\u00f3. Int\u00e9ntalo de nuevo.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG344241 = {\"344241\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Anterior\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Siguiente\"><\/button><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-learn-more learnMoreBlock updated-new-sample-amal is-style-default\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"learnmore-heading\">Explore more<\/h2><\/div><div class=\"row\"><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/industries\/consumer-products\/\" target=\"_blank\" aria-label=\"Consumer Products\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/02\/ÎÚÑ»´«Ã½_Industries_Consumer-Products.webp?w=500&amp;quality=70\" srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/02\/ÎÚÑ»´«Ã½_Industries_Consumer-Products.webp?w=500&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/02\/ÎÚÑ»´«Ã½_Industries_Consumer-Products.webp?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Consumer Products<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Reimagine the future of consumer products<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/industries\/retail\/\" target=\"_blank\" aria-label=\"Retail\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/02\/ÎÚÑ»´«Ã½_Industries_Retail.webp?w=500&amp;quality=70\" srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/02\/ÎÚÑ»´«Ã½_Industries_Retail.webp?w=500&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/02\/ÎÚÑ»´«Ã½_Industries_Retail.webp?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Retail<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Redefining success in the new era of connected commerce<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/solutions\/intelligent-supply-chain-solutions-for-fmcg\/\" target=\"_blank\" aria-label=\"Intelligent supply chain solutions for FMCG\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/10\/WebBanner_Intelligent_Supply-Chain_Offer_01.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/10\/WebBanner_Intelligent_Supply-Chain_Offer_01.jpg?w=500&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/10\/WebBanner_Intelligent_Supply-Chain_Offer_01.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Intelligent supply chain solutions for FMCG<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Turning complex supply chains into intelligent ecosystems<\/p><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":371,"featured_media":526444,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d0982f30-2bbf-489b-8450-c2a743dd602b\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"blog-topic":[47],"content-group":[],"class_list":["post-526443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","blog-topic-customer-experience"],"yoast_head":"<!-- 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