{"id":628990,"date":"2023-03-28T09:54:35","date_gmt":"2023-03-28T09:54:35","guid":{"rendered":"https:\/\/www.capgemini.com\/gu-en\/?page_id=628990"},"modified":"2025-03-25T06:18:01","modified_gmt":"2025-03-25T06:18:01","slug":"customer-service-representative","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/gu-en\/join-us\/customer-service-representative\/","title":{"rendered":"Customer service representative"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:30% 39%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/uploads\/sites\/40\/2023\/03\/220802-ÎÚÑ»´«Ã½-@laguindaphotography-1-1.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:30% 39%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Customer service representative<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=https:\/\/www.capgemini.com\/gu-en\/join-us\/customer-service-representative\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=https:\/\/www.capgemini.com\/gu-en\/join-us\/customer-service-representative\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=https:\/\/www.capgemini.com\/gu-en\/join-us\/customer-service-representative\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-join-capgemini-guatemala-as-a-customer-service-representative\">Join ÎÚÑ»´«Ã½ Guatemala as a customer service representative<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-general-responsibilities-and-accountabilities\"><strong>General responsibilities and accountabilities<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managing large amounts of calls in a timely and effective manner<\/li>\n\n\n\n<li>Identifying customer needs<\/li>\n\n\n\n<li>Researching customer problems<\/li>\n\n\n\n<li>Providing the right solutions to customers<\/li>\n\n\n\n<li>Meeting targets in terms of quality of conversations<\/li>\n\n\n\n<li>Following communication scripts (if need it)<\/li>\n\n\n\n<li>Managing social media and third-party review sites<\/li>\n\n\n\n<li>Taking opportunities to upsell to customers<\/li>\n\n\n\n<li>One Call Resolution<\/li>\n\n\n\n<li>Attending training sessions to continuously improve knowledge and performance<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-qualifications\">Qualifications<\/h4>\n\n\n\n<ol style=\"list-style-type:1\" class=\"wp-block-list\">\n<li>Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.<\/li>\n\n\n\n<li>Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.<\/li>\n\n\n\n<li>An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and switch channels frequently \u2013 from the phone to email, for example.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h3 class=\"formHelpText\">Please complete the form to apply<\/h3>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_628919_2369700813\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_628919_3928_3768749762\" name=\"_mf_628919_3928\" placeholder=\"First name\" required \/><label for=\"_mf_628919_3928_3768749762\" class=\"form-label\">First name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Required field<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_628919_5679_830589183\" name=\"_mf_628919_5679\" placeholder=\"Last name\" required \/><label for=\"_mf_628919_5679_830589183\" class=\"form-label\">Last name <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Required field<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"email\" class=\"form-control\" id=\"_mf_628919_6696_1938353019\" name=\"_mf_628919_6696\" placeholder=\"Email address\" required \/><label for=\"_mf_628919_6696_1938353019\" class=\"form-label\">Email address <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Required field<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" pattern=\"^[0-9\\-\\+\\s]+$\"  class=\"form-control\" id=\"_mf_628919_8469_165631236\" name=\"_mf_628919_8469\" oninput=\"validateInput(this)\" maxlength=\"14\" placeholder=\"Telephone number\" required \/><label for=\"_mf_628919_8469_165631236\" class=\"form-label\">Telephone number <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Required field<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"number\" class=\"form-control\" id=\"_mf_628919_3593_2914197467\" name=\"_mf_628919_3593\" placeholder=\"English Level (0% - 100%)\" required \/><label for=\"_mf_628919_3593_2914197467\" class=\"form-label\">English Level (0% - 100%) <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Required field<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\">\n\t\t<select tabindex=\"0\" class=\"mac-form-selects form-control empty\"\n\t\t\tid=\"_mf_628919_2747_198378007\"\n\t\t\tname=\"_mf_628919_2747\"\n\t\t\trequired\t\t>\n\t\t\t<option value=\"\">Select a value<\/option>\n\t\t\t\t\t\t\t<option value=\"Alta Verapaz\">Cob\u00e1n<\/option>\n\t\t\t\t\t\t\t<option value=\"Baja Verapaz\">Salam\u00e1<\/option>\n\t\t\t\t\t\t\t<option value=\"Chimaltenango\">Chimaltenango<\/option>\n\t\t\t\t\t\t\t<option value=\"Chiquimula\">Chiquimula<\/option>\n\t\t\t\t\t\t\t<option value=\"El Progreso\">Guastatoya<\/option>\n\t\t\t\t\t\t\t<option value=\"Escuintla\">Escuintla<\/option>\n\t\t\t\t\t\t\t<option value=\"Guatemala\">Ciudad de Guatemala<\/option>\n\t\t\t\t\t\t\t<option value=\"Huehuetenango\">Huehuetenango<\/option>\n\t\t\t\t\t\t\t<option value=\"Izabal\t\">Puerto Barrios<\/option>\n\t\t\t\t\t\t\t<option value=\"Jalapa\">Jalapa<\/option>\n\t\t\t\t\t\t\t<option value=\"Jutiapa\">Jutiapa<\/option>\n\t\t\t\t\t\t\t<option value=\"Pet\u00e9n\">Flores<\/option>\n\t\t\t\t\t\t\t<option value=\"Quetzaltenango\">Quetzaltenango<\/option>\n\t\t\t\t\t\t\t<option value=\"Quich\u00e9\t\">Santa Cruz del Quich\u00e9<\/option>\n\t\t\t\t\t\t\t<option value=\"Retalhuleu\">Retalhuleu<\/option>\n\t\t\t\t\t\t\t<option value=\"Sacatep\u00e9quez\t\">Antigua Guatemala<\/option>\n\t\t\t\t\t\t\t<option value=\"San Marcos\t\">San Marcos<\/option>\n\t\t\t\t\t\t\t<option value=\"Santa Rosa\">Cuilapa<\/option>\n\t\t\t\t\t\t\t<option value=\"Solol\u00e1\">Solol\u00e1<\/option>\n\t\t\t\t\t\t\t<option value=\"Suchitep\u00e9quez\">Mazatenango<\/option>\n\t\t\t\t\t\t\t<option value=\"Totonicap\u00e1n\">Totonicap\u00e1n<\/option>\n\t\t\t\t\t\t\t<option value=\"Zacapa\">Zacapa<\/option>\n\t\t\t\t\t<\/select>\n\n\t\t<label for=\"_mf_628919_2747_198378007\" class=\"form-label\">Department of Guatemala <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Department of Guatemala is not valid.<\/div><\/div>\t\t\t<div class=\"mf_field mf_field--hidden \">\n\t\t\t\t<label for=\"_mf_628919_3163_3714387951\">Page URL\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\t\t\ttype=\"hidden\"\n\t\t\t\t\tid=\"_mf_628919_3163_3714387951\"\n\t\t\t\t\tclass=\"mf_field__input empty\"\n\t\t\t\t\tname=\"_mf_628919_3163\"\n\t\t\t\t\tdata-validate=\"text\"\n\t\t\t\t\tvalue=\"https:\/\/www.capgemini.com\/gu-en\/join-us\/customer-service-representative\/\"\n\t\t\t\t\t\t\t\t\t\/>\n\t\t\t<\/div>\n\t\t<div class=\"mf-field-wrapper form-floating col-sm-12\"><textarea type=\"text\" class=\"form-control\" id=\"_mf_628919_6558_3704435618\" name=\"_mf_628919_6558\" placeholder=\"Additional information\" ><\/textarea><label for=\"_mf_628919_6558_3704435618\" class=\"form-label\">Additional information (optional)<\/label><\/div>\n\t\t<div class=\"mf-field-wrapper mf-file-upload mf_field mf_field--file \" data-validate=\"upload\">\n\n\t\t\t<label class=\"form-label\" for=\"_mf_628919_4683_2182285649\">\n\t\t\t\t \t\t\t\t(optional)\t\t\t<\/label>\n\n\t\t\t\n\t\t\t<input type=\"file\" id=\"_mf_628919_4683_2182285649\"\n\t\t\t\tclass=\"mf_field__input form-control onsubmit-ignore empty\"\n\t\t\t\tname=\"file__mf_628919_4683\"\n\t\t\t\tdata-id=\"_mf_628919_4683\"\n\t\t\t\taccept=\"\"\n\t\t\t\t\t\t\t\/>\n\n\t\t\t<input type=\"hidden\" name=\"nonce__mf_628919_4683\" class=\"mf_fileupload_nonce onsubmit-ignore\" value=\"6c038a980a\" \/>\n\t\t\t<input type=\"hidden\" name=\"_mf_628919_4683\" class=\"mf_fileupload_callback_id\" value=\"\" \/>\n\n\t\t\t<div class=\"mf_field_info\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"\">Maximum file size: 10MB<\/span>\n\t\t\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/gu-en\/wp-content\/plugins\/wp-macs-forms\/assets\/img\/loading-icon.gif\" class=\"mf-loading-icon d-none\" alt=\"\" \/>\n\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"mf-field-wrapper  col-sm-12\">\n\t\t<div class=\"form-check checkbox-controls\">\n\n\t\t\t<input type=\"checkbox\" id=\"_mf_628919_9506_3035446860\" class=\"form-check-input\"\n\t\t\t\tname=\"_mf_628919_9506[]\"\n\t\t\t\tvalue=\"1\"\n\t\t\t\trequired\n\t\t\t>\n\n\t\t\t<label for=\"_mf_628919_9506_3035446860\" class=\"form-check-label consent-text\">\n\t\t\t\tI consent &nbsp;\t\t\t<\/label>\n\n\t\t<\/div>\n\t\t<div class=\"invalid-feedback-frm\" role=\"alert\">Required field<\/div><\/div>\t\t\t<div class=\"mf_field mf_field--recaptcha\">\n\t\t\t\t<div class=\"g-recaptcha\" data-sitekey=\"6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl\"><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"mf_field mf_field--submit\" >\n\t\t\t\t<div class=\"slide-button-background button-background\" role=\"button\" tabindex=\"0\"  aria-label=\"submit the form\">\n\t\t\t\t\t<span class=\"slide-text\">Slide to submit<\/span>\n\t\t\t\t\t<div class=\"mf_field__input slider-frm-btn\" rel=\"_mf_628919_4163\">\t\t\t\t\t\t\n\t\t\t\t\t\t<i class=\"icon icon-zodiak-arrow-right arrow-icon\"><\/i>\n\t\t\t\t\t\t<i class=\"icon icon-zodiak-check tick-icon d-none\"><\/i>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<input type=\"hidden\" name=\"submit_btn_txt\" class=\"submit_btn_txt\" value=\"Slide to submit\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"submitted_state_txt\" class=\"submitted_state_txt\" value=\"Submitted\"\/>\n\t\t\t<\/div>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"628919\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"job-application\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"643ff4d102\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<input type = \"hidden\" name = \"mf_form_field_validate\" class = \"mf_form_field_validate\" \/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\tThank you for applying! We will be in touch<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG628919 = {\"628919\":{\"errors\":{\"_mf_628919_3928\":\"Required field\",\"_mf_628919_5679\":\"Required field\",\"_mf_628919_6696\":\"Required field\",\"_mf_628919_8469\":\"Required field\",\"_mf_628919_3593\":\"Required field\",\"_mf_628919_9506\":\"Required field\"},\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Join ÎÚÑ»´«Ã½ Guatemala as a customer service representative<\/p>\n","protected":false},"author":81,"featured_media":628933,"parent":628883,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"66ec206f-de8e-4575-9e41-c4079a7f4feb\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[],"content-group":[],"class_list":["post-628990","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is 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