{"id":537624,"date":"2024-09-11T06:36:21","date_gmt":"2024-09-11T06:36:21","guid":{"rendered":"https:\/\/www.capgemini.com\/fi-en\/?post_type=research-and-insight&#038;p=537624"},"modified":"2025-04-02T14:28:31","modified_gmt":"2025-04-02T14:28:31","slug":"ai-led-generative-business-services-the-future-of-global-business-services-gbs","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/","title":{"rendered":"AI-led generative business services: The future of global business services"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/Web-banner-HFS-Research-The-Future-of-GBS.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:36% 41%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Business operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">AI-led generative business services: The future of global business services (GBS)<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/09\/HFS-MIR-2024-the-future-of-gbs.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the report<\/span><span class=\"type\">549 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1009633\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1009633\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-hfs-research-in-collaboration-with-capgemini-reveals-a-game-changing-shift-from-traditional-cost-focused-models-towards-ai-driven-generative-business-services\">HFS Research, in collaboration with ÎÚÑ»´«Ã½, reveals a game-changing shift from traditional cost-focused models towards AI-driven generative business services.<\/h3>\n\n\n\n<p>The traditional focus of global business services (GBS) on cost reduction and operational efficiency needs to evolve. The future demands a shift from transactional activities to an integrated, value-driven approach, leveraging data as a strategic asset to create competitive advantage.<\/p>\n\n\n\n<p>The future of GBS is about growth, innovation and enterprise-wide transformation where we see generative business services creating a connected, frictionless enterprise and becoming a strategic powerhouse that aligns with the priorities of the business.<\/p>\n\n\n\n<p>In this paper \u2013 filled with data points and insights gathered from interviewing over 500 global business leaders \u2013 we\u2019ll provide the roadmap which considers strategic alignment, relentless innovation, and proactive talent management as the keys to success.<\/p>\n\n\n\n<p>GBS has the potential to transform from a traditional operational role to a dynamic innovation capability orchestrator. By leveraging advanced technologies, fostering cross-functional collaboration, and driving date-driven decision-making, GBS can lead the charge in driving innovation, creating new value, and ensuring the organization remains competitive in a rapidly evolving business landscape.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThe future of Global Business Services (GBS) is here, and it&#8217;s time to disrupt or get disrupted. GBS must evolve into AI-led generative business services. This isn&#8217;t just about adopting new tech; it&#8217;s about transforming data into a powerhouse of strategic value\u201d<\/p>\n<cite><strong><em>&nbsp;<\/em><\/strong><em>\u2013 Oliver Pfeil, CEO, ÎÚÑ»´«Ã½ Business Services<\/em><\/cite><\/blockquote>\n\n\n\n<p>To learn more, contact ÎÚÑ»´«Ã½\u2019s Business Services at <a href=\"mailto:businessservices.global@capgemini.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">businessservices.global@capgemini.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our experts<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Oliver_head-shot2_HD-1.jpg\" alt=\"Oliver Pfeil CEO, ÎÚÑ»´«Ã½\u2019s Business Services\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Oliver Pfeil<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>CEO, ÎÚÑ»´«Ã½&#039;s Business Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">As ÎÚÑ»´«Ã½&#8217;s Business Services CEO, Oliver collaborate with clients for operational transformation and tangible business outcomes. In his 20+ years at ÎÚÑ»´«Ã½, spanning various leadership roles globally, he value expert teams and aim to foster talent. Committed to a connected enterprise model, he leverage our operational knowledge and data to support clients in achieving their Net Zero goals.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2021\/05\/David-Lumley-2-1-1.jpg\" alt=\"David Lumley\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/david-lumley-7b69571\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">David Lumley<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Global Head of IFAO Practice, ÎÚÑ»´«Ã½\u2019s Business Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/david-lumley-7b69571\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">David leads a global team who are passionate about finance and accounting (F&#038;A) in ÎÚÑ»´«Ã½. Having worked in F&#038;A consulting and service delivery in a BPO environment for over 15 years, he works with organizations to identify, design, build, and run innovative and market-leading solutions that transform their business operations to drive world-class outcomes.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":87,"featured_media":537625,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"e8d38948-1fc8-4043-a135-2f51040a7fdc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":257,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[206],"theme":[257],"brand":[],"service":[139],"industry":[],"partners":[],"content-group":[],"class_list":["post-537624","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report","theme-business-operations","service-intelligent-business-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI-led generative business services: The future of global business services - ÎÚÑ»´«Ã½ Finland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI-led generative business services: The future of global business services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/\" \/>\n<meta property=\"og:site_name\" content=\"ÎÚÑ»´«Ã½ Finland\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-02T14:28:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/\",\"url\":\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/\",\"name\":\"AI-led generative business services: The future of global business services - ÎÚÑ»´«Ã½ Finland\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/fi-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg\",\"datePublished\":\"2024-09-11T06:36:21+00:00\",\"dateModified\":\"2025-04-02T14:28:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg\",\"width\":2880,\"height\":1880,\"caption\":\"Web banner - HFS Research The Future of GBS\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/fi-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Research &amp; insights\",\"item\":\"https:\/\/www.capgemini.com\/fi-en\/research-and-insight\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"AI-led generative business services: The future of global business services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/fi-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/fi-en\/\",\"name\":\"ÎÚÑ»´«Ã½ Finland\",\"description\":\"ÎÚÑ»´«Ã½\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/fi-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"AI-led generative business services: The future of global business services - ÎÚÑ»´«Ã½ Finland","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/","og_locale":"en_US","og_type":"article","og_title":"AI-led generative business services: The future of global business services","og_url":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/","og_site_name":"ÎÚÑ»´«Ã½ Finland","article_modified_time":"2025-04-02T14:28:31+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2025\/10\/New-Web-preview-global.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/","url":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/","name":"AI-led generative business services: The future of global business services - ÎÚÑ»´«Ã½ Finland","isPartOf":{"@id":"https:\/\/www.capgemini.com\/fi-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg","datePublished":"2024-09-11T06:36:21+00:00","dateModified":"2025-04-02T14:28:31+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#primaryimage","url":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg","contentUrl":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg","width":2880,"height":1880,"caption":"Web banner - HFS Research The Future of GBS"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/fi-en\/"},{"@type":"ListItem","position":2,"name":"Research &amp; insights","item":"https:\/\/www.capgemini.com\/fi-en\/research-and-insight\/"},{"@type":"ListItem","position":3,"name":"AI-led generative business services: The future of global business services"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/fi-en\/#website","url":"https:\/\/www.capgemini.com\/fi-en\/","name":"ÎÚÑ»´«Ã½ Finland","description":"ÎÚÑ»´«Ã½","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/fi-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"theme_term_info":[{"id":257,"name":"Business operations"}],"industry_term_info":[],"services_term_info":[{"id":139,"name":"Intelligent business operations"}],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"AI-led generative business services: The future of global business services","url":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg"},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"sharmisthanaskar"}],"creator":["sharmisthanaskar"],"publisher":{"@type":"Organization","name":"ÎÚÑ»´«Ã½ Finland","logo":""},"keywords":[],"dateCreated":"2024-09-11T06:36:21Z","datePublished":"2024-09-11T06:36:21Z","dateModified":"2025-04-02T14:28:31Z"},"rendered":"<meta name=\"parsely-title\" content=\"AI-led generative business services: The future of global business services\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/ai-led-generative-business-services-the-future-of-global-business-services-gbs\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2024-09-11T06:36:21Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>\n<meta name=\"parsely-author\" content=\"sharmisthanaskar\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"featured_image_src":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg","featured_image_alt":"Web banner - HFS Research The Future of GBS","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"ÎÚÑ»´«Ã½ Finland","distributor_original_site_url":"https:\/\/www.capgemini.com\/fi-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2024\/11\/Web-banner-HFS-Research-The-Future-of-GBS.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/research-and-insight\/537624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/users\/87"}],"version-history":[{"count":4,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/research-and-insight\/537624\/revisions"}],"predecessor-version":[{"id":544289,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/research-and-insight\/537624\/revisions\/544289"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/media\/537625"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/media?parent=537624"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/tags?post=537624"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/research-and-insight-type?post=537624"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/theme?post=537624"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/brand?post=537624"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/service?post=537624"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/industry?post=537624"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/partners?post=537624"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/fi-en\/wp-json\/wp\/v2\/content-group?post=537624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}