{"id":506229,"date":"2021-11-17T10:37:00","date_gmt":"2021-11-17T10:37:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=press-release&#038;p=657766"},"modified":"2025-03-18T09:49:04","modified_gmt":"2025-03-18T09:49:04","slug":"heathrow-extends-partnership-with-capgemini-to-provide-enhanced-experience-for-travelers-and-its-colleagues","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/heathrow-extends-partnership-with-capgemini-to-provide-enhanced-experience-for-travelers-and-its-colleagues\/","title":{"rendered":"Heathrow extends partnership with ÎÚÑ»´«Ã½ to provide enhanced experience for travelers and its colleagues"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-cg-block-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tHeathrow extends partnership with ÎÚÑ»´«Ã½ to provide enhanced experience for travelers and its colleagues\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>17 Nov 2021<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/fi-en\/wp-content\/uploads\/sites\/26\/2021\/11\/2021_11_17_ÎÚÑ»´«Ã½-Press-release_-Heathrow-renewal.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">606 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/heathrow-extends-partnership-with-capgemini-to-provide-enhanced-experience-for-travelers-and-its-colleagues\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/heathrow-extends-partnership-with-capgemini-to-provide-enhanced-experience-for-travelers-and-its-colleagues\/&amp;text=Heathrow extends partnership with ÎÚÑ»´«Ã½ to provide enhanced experience for travelers and its colleagues\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/heathrow-extends-partnership-with-capgemini-to-provide-enhanced-experience-for-travelers-and-its-colleagues\/&amp;text=Heathrow extends partnership with ÎÚÑ»´«Ã½ to provide enhanced experience for travelers and its colleagues\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Paris, November 17, 2021 \u2013&amp;nbsp;ÎÚÑ»´«Ã½ today announced a new five-year contract with Heathrow to provide end user services and service desk support until the end of 2026. The agreement supports Heathrow\u2019s continued objective to deliver enhanced passenger experience, with a view to business recovery in the near-term. The contract also includes a three-year extension to ÎÚÑ»´«Ã½\u2019s existing applications and infrastructure support for Heathrow\u2019s technology estate.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Following more than a year of uncertainty and volatility, a recovery curve is anticipated for the air travel industry in 2022. In anticipation of this, Heathrow requires agile and economical solutions that can be delivered quickly and efficiently to ensure business continuity. Building on the breadth of work already undertaken as part of the existing partnership, ÎÚÑ»´«Ã½ was able to deliver services that can be scaled as per the business requirement, offering flexibility and speed.<\/p>\n<\/blockquote>\n\n\n\n<p>As the UK\u2019s busiest airport, one of the key priorities was to provide services that help Heathrow deliver enhanced traveller and employee experiences. Drawing on a relationship spanning almost 12 years, ÎÚÑ»´«Ã½ will provide flexible and efficient services to support thousands of Heathrow colleagues and their devices. This includes the provisioning of IT Service Management tooling, fully integrated with Heathrow\u2019s processes, tools, and services.<\/p>\n\n\n\n<p>This work compliments the continuous efforts of the solutions team at Heathrow, which focuses on meeting the airport\u2019s ever-evolving needs via digital transformation, further automation and efficiencies, from complex airport operational systems to next-gen cloud technologies.<\/p>\n\n\n\n<p>Steve Baldwin, Account Director at ÎÚÑ»´«Ã½ said: \u201c<em>The expectations and needs of the customers and passengers across the travel and transport sector are fast changing. <\/em><em>We are delighted to<\/em> <em>continue supporting Heathrow on their journey to enhance the overall experience for travellers and staff, based on needs that will evolve as the travel industry recovers from the pandemic.<\/em><\/p>\n\n\n\n<p><em>Our longstanding partnership with Heathrow, and in-depth understanding of its requirements meant we were able to deliver solutions to efficiently scale their operations at speed. Our \u2018one team\u2019 approach and a long-term partnership, built on trust and teamwork, played a key role in ensuring success\u201d.<\/em><\/p>\n\n\n\n<p>Leanne Lynch, Director of Technology and Cyber Defence at Heathrow Airport said: \u201c<em>In order to match the pace of the industry\u2019s recovery and also support our ambition of growth, we need to continuously evolve our business to offer the best experience efficiently. We recognize that technology plays a vital role in ensuring the successful delivery of this strategy, which requires us to meet the evolving business and customer expectations.<\/em><\/p>\n\n\n\n<p><em>I am pleased to continue to work with ÎÚÑ»´«Ã½. The team provides the right level of support to meet our current needs and this gives us the flexibility to respond to the changing ways of working over the next few years. I am equally impressed at the pace in which this was achieved and see this as a reflection of the great collaboration across our teams at Heathrow and ÎÚÑ»´«Ã½.\u201d<\/em><\/p>\n\n\n\n<p>Heathrow and ÎÚÑ»´«Ã½ worked together as one team to jointly develop this agreement.<\/p>\n\n\n\n<p><strong>About ÎÚÑ»´«Ã½<\/strong><\/p>\n\n\n\n<p>ÎÚÑ»´«Ã½ is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organisation of over 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, ÎÚÑ»´«Ã½ is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of \u20ac16 billion.<\/p>\n\n\n\n<p>Get The Future You Want |&nbsp;<a href=\"http:\/\/www.capgemini.com#_blank\">www.capgemini.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about ÎÚÑ»´«Ã½ to transform customer experience for GN Hearing worldwide\" href=\"https:\/\/www.capgemini.com\/fi-en\/news\/press-releases\/capgemini-to-transform-customer-experience-for-gn-hearing-worldwide\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Client news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 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