{"id":859133,"date":"2025-02-26T09:28:11","date_gmt":"2025-02-26T09:28:11","guid":{"rendered":"https:\/\/www.capgemini.com\/dk-en\/?post_type=press-release&#038;p=859133"},"modified":"2025-03-10T09:32:09","modified_gmt":"2025-03-10T09:32:09","slug":"capgemini-recognized-as-a-leader-in-customer-experience-strategy-consulting-services-by-independent-research-firm","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/dk-en\/news\/press-releases\/capgemini-recognized-as-a-leader-in-customer-experience-strategy-consulting-services-by-independent-research-firm\/","title":{"rendered":"ÎÚÑ»´«Ã½ recognized as a \u2018Leader\u2019 in Customer Experience Strategy Consulting Services by independent research firm"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tÎÚÑ»´«Ã½ recognized as a \u2018Leader\u2019 in Customer Experience Strategy Consulting Services by independent research firm\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>26 Feb 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2025\/03\/02_26_ÎÚÑ»´«Ã½-news-alert_Forrester-Wave-Leader-CX-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download news alert<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">96 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<p><strong>Paris, February 26, 2025 \u2013 <\/strong><a href=\"http:\/\/www.capgemini.com\"><strong>ÎÚÑ»´«Ã½<\/strong><\/a><strong> today announced that it has been ranked a \u2018Leader\u2019 in <\/strong><a href=\"https:\/\/reprint.forrester.com\/reports\/the-forrester-wave-tm-customer-experience-strategy-consulting-services-q4-bffcf1fc\/index.html\"><strong>The Forrester Wave\u2122: Customer Experience Strategy Consulting Services, Q4 2024<\/strong><\/a><strong>. According to the report, \u201creference customers praised ÎÚÑ»´«Ã½\u2019s ability to leverage its global footprint, particularly with respect to crafting culturally competent research and messaging. Multiple customers spoke of ÎÚÑ»´«Ã½\u2019s flexibility and custom crafting of solutions.\u201d<\/strong><\/p>\n\n\n\n<p>The report also states that ÎÚÑ»´«Ã½\u2019s partner ecosystem stands out in the market for its breadth across public and private organizations, including academia \u2013 which it also leverages as part of its talent acquisition strategy. The Group is also recognized for excelling in its CX metrics development, offering comprehensive, flexible training to clients\u2019 employees.<\/p>\n\n\n\n<p>In the report, Judy Weader, Principal Analyst with Forrester, writes,<em> \u201cÎÚÑ»´«Ã½ is a good fit for organizations looking for CX strategies that embrace future experiences driven by sustainability and technology.\u201d<\/em><\/p>\n\n\n\n<p>With deep industry expertise, ÎÚÑ»´«Ã½ works hand-in-hand with clients to transform their marketing, sales, commerce and service operations, capabilities and tech, bringing hyper-personalized human experiences to life through AI, technology and digital experience platforms. Bringing together strengths from across the Group, ÎÚÑ»´«Ã½ delivers end-to-end business reinvention and CX transformation to help clients put their customer first while creating business value at scale.<\/p>\n\n\n\n<p><em>\u201cÎÚÑ»´«Ã½ is committed to delivering compelling, purpose-led customer experiences that are driven by sustainability and technology. Led by our team of talented CX experts and backed by our design, technology and business capabilities, we are focused on <\/em><em>challenging the status quo to create customer-centric brands, products, services and campaigns that deliver lasting impact and business value for our clients,\u201d <\/em>said Gagandeep Gadri, Managing Director of frog, part of ÎÚÑ»´«Ã½.<em> \u201cWe believe this recognition by Forrester further cements our strong position in the market; reinventing strategy and creating, customer-first experiences that help our clients thrive in the eco-digital era.\u201d<\/em><\/p>\n\n\n\n<p>As part of the report, Forrester evaluated 12 of the most significant CX strategy consulting providers according to a comprehensive 27-point criteria that is based on current offering and strategy.<\/p>\n\n\n\n<p>Read more here: <a href=\"https:\/\/reprint.forrester.com\/reprints\/the-forrester-wave-tm-customer-experience-strategy-consulting-services-q4-bffcf1fc\">https:\/\/reprint.forrester.com\/reprints\/the-forrester-wave-tm-customer-experience-strategy-consulting-services-q4-bffcf1fc<\/a><\/p>\n\n\n\n<p><em>Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester\u2019s objectivity&nbsp;<\/em><a href=\"https:\/\/www.forrester.com\/about-us\/objectivity\/\"><em>here\u202f<\/em><\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"related-content-heading\">Related news<\/h2><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about ÎÚÑ»´«Ã½ recognized as a \u2018Leader\u2019 in SAP services by independent research firm\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/press-releases\/capgemini-today-announced-that-it-has-been-named-a-leader-in-the-forrester-wave-sap-services-q1-2025\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">ÎÚÑ»´«Ã½ recognized as a \u2018Leader\u2019 in SAP services by independent research firm<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Mar 4, 2025<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2025\/03\/03_04_ÎÚÑ»´«Ã½-News-Alert_-Forrester-Wave_SAP-Services-3.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;133 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about ÎÚÑ»´«Ã½ recognized as a \u2018Leader\u2019 in SAP services by independent research firm\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/press-releases\/capgemini-today-announced-that-it-has-been-named-a-leader-in-the-forrester-wave-sap-services-q1-2025\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Nordjyske Lyras vinder nordisk b\u00e6redygtighedspris\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/press-releases\/nordjyske-lyras-vinder-nordisk-baeredygtighedspris\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Nordjyske Lyras vinder nordisk b\u00e6redygtighedspris<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Nov 26, 2024<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2024\/11\/241126_DEN_Nordic-Sustainability-Tech-Awards.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;110 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Nordjyske Lyras vinder nordisk b\u00e6redygtighedspris\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/press-releases\/nordjyske-lyras-vinder-nordisk-baeredygtighedspris\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about ÎÚÑ»´«Ã½ positioned as a Leader in the IDC MarketScape: Worldwide Cloud Professional Services 2024\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/press-releases\/capgemini-positioned-as-a-leader-in-the-idc-marketscape-worldwide-cloud-professional-services-2024\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Awards and recognition<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">ÎÚÑ»´«Ã½ positioned as a Leader in the IDC MarketScape: Worldwide Cloud Professional Services 2024<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 5, 2024<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/09\/2024_09_05_ÎÚÑ»´«Ã½-News-Alert_Leader-in-IDC-Marketscape-World-Cloud-Professional-Services-2024.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;91 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about ÎÚÑ»´«Ã½ positioned as a Leader in the IDC MarketScape: Worldwide Cloud Professional Services 2024\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/press-releases\/capgemini-positioned-as-a-leader-in-the-idc-marketscape-worldwide-cloud-professional-services-2024\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":208,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"18cce479-f3c0-4624-a48a-2b4c7827f3fd\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"ÎÚÑ»´«Ã½ today announced that it has been ranked a \u2018Leader\u2019 in The Forrester Wave\u2122: Customer Experience Strategy Consulting Services, Q4 2024.","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2025\/03\/02_26_ÎÚÑ»´«Ã½-news-alert_Forrester-Wave-Leader-CX-1.pdf","related_resource_id":859135,"related_resource_size":"96 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[44],"brand":[],"class_list":["post-859133","press-release","type-press-release","status-publish","hentry","press-release-type-awards-and-recognitions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ÎÚÑ»´«Ã½ recognized as a \u2018Leader\u2019 in Customer Experience Strategy Consulting Services by independent research firm - ÎÚÑ»´«Ã½ Denmark<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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