{"id":864089,"date":"2025-03-17T08:27:23","date_gmt":"2025-03-17T08:27:23","guid":{"rendered":"https:\/\/www.capgemini.com\/dk-en\/?post_type=client-story&#038;p=864089"},"modified":"2025-03-27T08:28:59","modified_gmt":"2025-03-27T08:28:59","slug":"fresenius-transforms-user-access-to-it-services-and-support","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/fresenius-transforms-user-access-to-it-services-and-support\/","title":{"rendered":"Fresenius transforms user access to IT services and support"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius-client-story-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 31%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Fresenius transforms user access to IT services and support<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/sites\/7\/2025\/03\/Fresenius-client-story-case-study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the case study<\/span><span class=\"type\">667 KB  pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: Fresenius Digital Technology GmbH (FDT)<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: Global<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Industry: Healthcare<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/dk-en\/?post_type=client-story&amp;p=864089\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/dk-en\/?post_type=client-story&amp;p=864089\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience<\/h2><p class=\"intro-para-content\"><strong>Client Challenge:<\/strong> Fresenius Digital Technology sought a scalable, future-ready solution accessible to all users in a mixed ecosystem, without incorporating new technology layers.<br><strong>Solution:<\/strong> The company worked with ÎÚÑ»´«Ã½, ServiceNow, and Microsoft to develop \u201cFreDi,\u201c a virtual assistant, improving the overall user experience without adding an external technology stack.<br><strong>Benefits:<\/strong><\/p><ul class=\"box-list\"><li>More than 130,000 FreDi interactions since the initial go-live in September 2023<\/li><li>Percentage of the Global IT Service Desk tickets raised via chat over 20%<\/li><li>Over 5000 completed FreDi interactions per month in the last 6 months<\/li><li>Nearly 3000 FreDi chats answered by agents in the last 6 months<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>When Fresenius Digital Technology (FDT) and ÎÚÑ»´«Ã½ entered a strategic partnership in October 2022 to improve the operational delivery of the organization\u2019s IT business, they agreed on the implementation of virtual assistant solution. However, FDT did not want to add complexity to its ecosystem by adding an external technology stack, meaning that the new feature needed to be built from its existing tools.<\/p>\n\n\n\n<p>To address this challenge, the partners launched a collaborative initiative in coordination with ServiceNow and Microsoft.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cAt Fresenius, our goal is to improve our patients\u2019 lives and deliver affordable, accessible, and innovative healthcare products and highest quality in clinical care \u2013 \u2018Committed to Life.\u2019 To accomplish this, Fresenius Digital Technology supports the healthcare business by enhancing cost efficiency, streamlining processes, and improving systems. This entails refining workflows, eliminating inefficiencies, and standardizing and globalizing our Global IT Service Desk.\u201d<\/p>\n<cite>Dr. Anja Elter, Vice President Global IT Service Desk<br>Fresenius Digital Technology<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-enhancing-it-support-virtual-agent-initiative\">Enhancing IT support: virtual agent initiative<\/h2>\n\n\n\n<figure class=\"wp-block-image alignleft size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius_client_story_web_page_image_1.jpg?w=960\" alt=\"\" class=\"wp-image-1090494\" style=\"width:527px\"\/><\/figure>\n\n\n\n<p>Forming a single, cohesive team, the partners examined FDT\u2019s existing situation and its established goals. The discovery stage reviewed the available technology, after which ÎÚÑ»´«Ã½ hosted a series of workshops to specify the project\u2019s requirements. Based on this review, FDT and ÎÚÑ»´«Ã½ agreed that the solution needed to be transparent, easily accessible from different devices, and future oriented. By achieving this, the project team would ensure a seamless user journey from opening the application to the resolution of a ticket while avoiding the introduction of additional technology stacks.<\/p>\n\n\n\n<p>A user-centric perspective is at the heart of any FDT project, and the decision on which technology to select was not simply about choosing the most technically appealing solution &#8211; it also had to be able to seamlessly integrate into the end user\u2019s IT experience and ensure that it would continue to grow after the initial deployment.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cOne of the strategic goals of FDT is to leverage the potential of digitalization to optimize IT service management and enhance user satisfaction. For the implementation of FreDi, ÎÚÑ»´«Ã½ provided a dedicated team of certified ServiceNow experts who collaborated effectively with FDT\u2019s business owners and stakeholders to deliver a high-quality solution. This project demonstrates FDT\u2019s commitment to innovation and excellence supporting #FutureFresenius strategy, as well as ÎÚÑ»´«Ã½\u2019s ability to support FDT\u2019s digital transformation journey.\u201d<\/p>\n<cite>Dr. Anja Elter, Vice President Global IT Service Desk<br>Fresenius Digital Technology<\/cite><\/blockquote>\n\n\n\n<p>Following this, the project team launched a ServiceNow development cycle, after which it further developed and tested the solution. Through an iterative process, the team identified and addressed defects based on user feedback to ensure that the solution was functional prior to deployment. Finally, with the solution prepared and put through its paces, ÎÚÑ»´«Ã½ supported FDT throughout the rollout to ensure its introduction proceeded smoothly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-hello-i-am-fredi-your-virtual-agent\">Hello, I am FreDi, your Virtual Agent<\/h2>\n\n\n\n<p>FreDi was created in less than three months and met over 60 functional requirements while adhering to best practices and standard configurations as much as possible. Since its deployment, ÎÚÑ»´«Ã½ has provided hypercare support to address unexpected challenges and continually improve the solution.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Fresenius_client_story_web_page_image_2.jpg?w=960\" alt=\"\" class=\"wp-image-1090497\" style=\"width:537px\"\/><\/figure>\n\n\n\n<p>Fresenius\u2019 users can access FreDi within the ServiceNow User Portal or on Microsoft Teams to automatically process typical IT Support activities such as reporting an issue. Or they can instead connect with live agents in a matter of seconds.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cFresenius implemented Virtual Agent integrated with Microsoft Teams, giving users 24\/7 access to IT support via chat. Employees can choose to be connected to a live agent, or simply raise a ticket or check the status of their query directly in Teams. With Virtual Agent, Fresenius has improved the user experience by fostering collaboration and driving faster resolution times.\u201d<\/p>\n<cite>Caroline Bauer, Senior Project Manager, Global IT Service Desk<br>Fresenius Digital Technology<\/cite><\/blockquote>\n\n\n\n<p>Analytics show that issues and requests reported via FreDi are resolved much quicker than those raised via email. The virtual assistant also informs users whenever IT Support has reached out to them in their tickets with a chat popup in Microsoft Teams, while requests can be directly approved via chat without the need to access ServiceNow.<\/p>\n\n\n\n<p>To this point, FDT\u2019s end user community has interacted with FreDi more than 130,000 times \u2013 over 5000 fulfilled interactions per month in the last six months. The community has also used the solution to speak with the Global Service Desk\u2019s agents over 3000 times within the last six months alone.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"section latestStoriesBlock \"><div class=\"container\"><div class=\"contentTitle\"><h2 class=\"story-heading\">Client stories<\/h2><\/div><div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-4 col-lg-8\">\n\t\t\t\t\t\t<div class=\"storyBox \">\n\t\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/transforming-national-gas-in-house-development-capabilities-with-a-scalable-flexible-microsoft-azure-cloud-environment\/\" aria-label=\"Transforming National Gas\u2019 in-house development capabilities with a scalable, flexible Microsoft Azure cloud environment\"  tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/National-Gas-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/National-Gas-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/National-Gas-client-story-web-page-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/National-Gas-client-story-web-page-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t\t<span class=\"storyTag\">Microsoft<\/span>\n\t\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/transforming-national-gas-in-house-development-capabilities-with-a-scalable-flexible-microsoft-azure-cloud-environment\/\" aria-label=\"Transforming National Gas\u2019 in-house development capabilities with a scalable, flexible Microsoft Azure cloud environment\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Transforming National Gas\u2019 in-house development capabilities with a scalable, flexible Microsoft Azure cloud environment<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"col-md-8 col-lg-4\"><div class=\"row\"><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/ai-and-computer-visioning-improve-covid-diagnoses\/\" http:\/\/target=_blank aria-label=\"AI and computer visioning improve COVID diagnoses\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Tessella-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Tessella-web-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Tessella-web-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/01\/Tessella-web-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Healthcare<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/news\/client-stories\/ai-and-computer-visioning-improve-covid-diagnoses\/\" http:\/\/target=_blank aria-label=\"AI and computer visioning improve COVID diagnoses\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">AI and computer visioning improve COVID diagnoses<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/capgemini-takes-logistics-solution-provider-to-next-level\/\"  aria-label=\"ÎÚÑ»´«Ã½ takes logistics solution provider to next level\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/HOYER-client-story-web-page-banner.webp?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/HOYER-client-story-web-page-banner.webp?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/HOYER-client-story-web-page-banner.webp?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/07\/HOYER-client-story-web-page-banner.webp\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Microsoft<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/capgemini-takes-logistics-solution-provider-to-next-level\/\"  aria-label=\"ÎÚÑ»´«Ã½ takes logistics solution provider to next level\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">ÎÚÑ»´«Ã½ takes logistics solution provider to next level<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><\/div><\/div><\/section>\n\n\n\t\t<section class=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 32d46f1d-442f-4546-95a1-350191f3f355\">\n\t\t\t\t\t\t\t\t<div class=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active \">\n\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire3\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\" data-maxlength=\"68\" title=\"Healthcare\">Healthcare<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\" title=\"We help our healthcare clients adapt in a rapidly changing world with specialized services.\" style=\"white-space: pre-wrap;\">We help our healthcare clients adapt in a rapidly changing world with specialized services.<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Read more about Healthcare\" title=\"Opens in new window\" tabindex=\"0\" 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src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/04\/ÎÚÑ»´«Ã½-Healthcare-hero-banner.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t style=\"\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t","protected":false},"excerpt":{"rendered":"<p>FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user 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