{"id":798568,"date":"2022-09-16T12:47:20","date_gmt":"2022-09-16T10:47:20","guid":{"rendered":"https:\/\/www.capgemini.com\/dk-en\/?post_type=client-story&#038;p=798568"},"modified":"2025-03-19T08:52:50","modified_gmt":"2025-03-19T08:52:50","slug":"hmrc-becomes-the-first-tax-authority-in-the-world-to-launch-open-banking-payments","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/hmrc-becomes-the-first-tax-authority-in-the-world-to-launch-open-banking-payments\/","title":{"rendered":"HMRC becomes the first tax authority in the world to launch open banking payments"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/Open-Banking-2880x1800px.jpg\" class=\"header-img header-img-d\" alt=\"Open Banking 2880x1800px\" style=\"object-fit:cover;object-position:14.000000000000002% 55.00000000000001%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">HMRC BECOMES THE FIRST TAX AUTHORITY IN THE WORLD TO LAUNCH OPEN BANKING PAYMENTS<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/09\/HMRC-Open-Banking-case-study-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the case study<\/span><span class=\"type\">1,003 KB  pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: HMRC<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: UK<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Industry: Public sector<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/hmrc-becomes-the-first-tax-authority-in-the-world-to-launch-open-banking-payments\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/hmrc-becomes-the-first-tax-authority-in-the-world-to-launch-open-banking-payments\/&amp;text=HMRC becomes the first tax authority in the world to launch open banking payments\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/hmrc-becomes-the-first-tax-authority-in-the-world-to-launch-open-banking-payments\/&amp;text=HMRC becomes the first tax authority in the world to launch open banking payments\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">HMRC, with support from ÎÚÑ»´«Ã½, develops a \u201dPay by bank account\u201d service, enabling individuals and businesses to pay taxes directly from their own accounts to HMRC, eliminating costly card charges<\/h2><p class=\"intro-para-content\"><strong>Client Challenge:<\/strong> HMRC wanted to improve the certainty of arrival, security, and cost efficiency of tax payments made by UK consumers and businesses<br><strong>Solution:<\/strong> ÎÚÑ»´«Ã½ worked with HMRC and its other suppliers to deliver the world\u2019s first public sector Open Banking payment initiation system, enabling payments to be made directly from bank payment accounts to payee bank accounts without the use of cards<br><strong>Benefits:<\/strong><\/p><ul class=\"box-list\"><li>Greater certainty, convenience, and peace of mind for taxpayers<\/li><li>Significant cost savings for HMRC through the elimination of card payment charges<\/li><li>Efficiency and productivity improvements<\/li><li>Major reduction in payment<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>HM Revenue and Customs (HMRC) is the UK\u2019s tax, payments, and customs authority. In that role it collects the money that pays for public services and helps families and individuals with targeted financial support.<\/p>\n\n\n\n<p>The department is leading the way in the public sector\u2019s adoption of Open Banking, a key UK government initiative to increase competition in retail banking by taking advantage of the market-leading expertise of the financial technology sector. It enables consumers to initiate payments, digitally and directly from their bank payment accounts without the use of cards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comprehensive testing informs user-centric design<\/h2>\n\n\n\n<p>In collaboration with ÎÚÑ»´«Ã½ experts, HMRC began to explore Open Banking as part of its payments strategy.<\/p>\n\n\n\n<p>After initial discussions to understand such an approach and its potential for HMRC, ÎÚÑ»´«Ã½ worked as part of a joint team to research and validate concepts, design, and test prototype user journeys with end users, and develop technical proofs of concept.<\/p>\n\n\n\n<p>Enabling a streamlined and more direct tax payment mechanism between taxpayer and tax authority, improving payment accuracy, and minimizing error resolution and payment processing costs were key goals for HMRC from the outset.<\/p>\n\n\n\n<p>To ensure that users were at the center of the solution design, ÎÚÑ»´«Ã½ conducted multiple rounds of research interviews and user testing with taxpayers from different industries and tax regimes, including employed and self-employed, those with small and large tax bills, and those who pay regularly or just once a year.<\/p>\n\n\n\n<p>The outcome was positive and constructive feedback that enabled the team to build in numerous refinements, add value, aid usability, and confirm the solution design. Additionally, user testing was key to determining the new payment method\u2019s name.<\/p>\n\n\n\n<p>ÎÚÑ»´«Ã½ supported HMRC in its selection of the payment software provider before managing the build of the end-to-end solution that was completed in just three months thanks to excellent collaborative team working. Ongoing monitoring of the solution by ÎÚÑ»´«Ã½ continues to ensure a steady flow of improvements and refinements.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Open Banking gives customers the option to have their payment details pre-populated from their bank account, letting them pay more quickly and reducing the risk of them making a mistake. Implementing the new system so quickly was a great piece of teamwork between the Open Banking supplier and the digital delivery, payments and commercial teams.<\/p>\n<cite>Simon Lyons<br>Former Head of Ecosystem Engagement at the Open Banking Implementation Entity<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-delivering-payment-certainty-and-substantial-cost-savings\">Delivering payment certainty and substantial cost savings<\/h2>\n\n\n\n<p>In 2021, HMRC became the first tax authority in the world to fully integrate Open Banking into its systems when it launched its payment initiation services, enabling individuals and businesses to pay across a range of taxes, without the need for card providers.<\/p>\n\n\n\n<p>The collaborative effort between HMRC, ÎÚÑ»´«Ã½ and other suppliers, has benefited the department and taxpayers alike. With the Open Banking solution, the payment reference number, which HMRC uses to match payments to the right person or business, is automatically populated in its online payment form, and passed securely to the payer\u2019s bank.<\/p>\n\n\n\n<p>Paying taxes using Open Banking significantly reduces the risk of payments being misallocated to the wrong account, the resolution of which can be time consuming and costly for both the payer and the payee. The certainty provided by Open Banking delivers savings, efficiencies, and peace of mind for both parties, as the time saved by minimizing errors can be spent on higher value tasks.<\/p>\n\n\n\n<p>In addition, outside the Open Banking ecosystem, the merchant \u2013 in this case HMRC \u2013 incurs a charge each time an individual payment is made using a credit or debit card, which can add up to a substantial annual figure for large merchant organizations receiving millions of payments each year.<\/p>\n\n\n\n<p>On March 24th, 2021, the very first tax payment by Open Banking was made. Just 10 months after the launch of \u201cPay by bank account\u201d more than one million payments had been made, worth more than \u00a33 billion.<\/p>\n\n\n\n<p>It is estimated that half of the UK\u2019s small businesses and over four million individuals are now using services powered by Open Banking technology, figures that are set to rise as awareness increases. <\/p>\n\n\n\n<p>Simon Lyons is the former Head of Ecosystem Engagement at the Open Banking Implementation Entity (OBIE), the independent organization set up by the Government\u2019s Competition and Markets Authority (CMA), to implement and oversee Open Banking in the UK.<\/p>\n\n\n\n<p>\u201cOpen Banking gives customers the option to have their payment details pre-populated from their bank account, letting them pay more quickly and reducing the risk of them making a mistake,\u201d explains Lyons. \u201cImplementing the new system so quickly was a great piece of teamwork between the Open Banking supplier and the digital delivery, payments and commercial teams.\u201d<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>HMRC, with support from ÎÚÑ»´«Ã½, develops a \u201dPay by bank account\u201d service, enabling individuals and businesses to pay taxes directly from their own accounts to HMRC, eliminating costly card 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