{"id":647918,"date":"2021-12-03T10:49:00","date_gmt":"2021-12-03T10:49:00","guid":{"rendered":"https:\/\/www.capgemini.com\/dk-en\/?post_type=client-story&#038;p=647918"},"modified":"2025-03-19T09:07:42","modified_gmt":"2025-03-19T09:07:42","slug":"nrma-migrates-to-oracle-cloud-to-create-a-more-robust-infrastructure","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/nrma-migrates-to-oracle-cloud-to-create-a-more-robust-infrastructure\/","title":{"rendered":"NRMA migrates to Oracle cloud to create a more robust infrastructure"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.capgemini.com\/dk-en%2Fclient-story%2Fnrma-migrates-to-oracle-cloud-to-create-a-more-robust-infrastructure%2F\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a 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srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2022\/01\/ÎÚÑ»´«Ã½_Client-Stories_NRMA.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2022\/01\/ÎÚÑ»´«Ã½_Client-Stories_NRMA.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2022\/01\/ÎÚÑ»´«Ã½_Client-Stories_NRMA.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2022\/01\/ÎÚÑ»´«Ã½_Client-Stories_NRMA.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2022\/01\/ÎÚÑ»´«Ã½_Client-Stories_NRMA.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2022\/01\/ÎÚÑ»´«Ã½_Client-Stories_NRMA.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2022\/01\/ÎÚÑ»´«Ã½_Client-Stories_NRMA.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 41%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">NRMA migrates to Oracle cloud to create a more robust infrastructure<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/dk-en\/wp-content\/uploads\/2022\/01\/NRMA-case-study-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download client story<\/span><span class=\"type\">2 MB  pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: National Roads and Motorists\u2019 Association\u00a0(NRMA)<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: Australia <\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Industry: Insurance<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/nrma-migrates-to-oracle-cloud-to-create-a-more-robust-infrastructure\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/nrma-migrates-to-oracle-cloud-to-create-a-more-robust-infrastructure\/&amp;text=NRMA migrates to Oracle cloud to create a more robust infrastructure\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/nrma-migrates-to-oracle-cloud-to-create-a-more-robust-infrastructure\/&amp;text=NRMA migrates to Oracle cloud to create a more robust infrastructure\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Changing demographics and attitudes are driving new market opportunities<\/h2><p class=\"intro-para-content\"><strong>Client challenge:<\/strong>\u00a0NRMA needs to continue to offer its members new products and ideas to stay relevant and diversify into other business opportunities<br><br><strong>Solution:<\/strong>\u00a0NRMA decided to move to the cloud to better support its priorities to allow all customers to interact seamlessly using digital channels<br><br><strong>Benefits:<\/strong><br>Offering more digital self-service capabilities to customers with more personalization<br>Delivering information to customers via their preferred channel more quickly<br>Managing costs in operating expenses compared to upfront capital-expenditure outlays<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>The National Roads and Motorists\u2019 Association&nbsp;(NRMA) is Australia\u2019s largest member organization, providing a range of products and services for members and the community that includes&nbsp;roadside assistance, international driver\u2019s licenses, car reviews, and a diverse range of motoring, travel, and lifestyle benefits. The NRMA is driven by the desire to keep people moving. With roadside assistance at its core, it has helped people for more than one hundred years. Now, as the world changes, it is reimagining the way people move.<\/p>\n\n\n\n<p>As cars become more reliable, the NRMA has been working to expand its member offerings beyond just roadside assistance, to continue delivering value.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-transforming-technology-to-deliver-customer-experience\">Transforming technology to deliver customer experience<\/h3>\n\n\n\n<p>NRMA has focused on three key areas of growth. It is addressing its service offerings by investigating new products and ideas for its existing membership base, it is working to make its existing product more relevant to customers and prospects, and it is diversifying into other transportation business lines.<\/p>\n\n\n\n<p>\u201cWhen it comes to customer service, NRMA is working to grow further our existing digital-ready footprint,\u201d says Maroun Azzi, General Manager Technology, Membership and Motoring at NRMA. \u201cThis means creating experiences with our customers across multiple demographics. The goal is to allow all customers to interact with NRMA in a more seamless fashion using the digital channels they are used to. Rather than picking up a phone and having a conversation, they have other options.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reimagining-the-customer-experience\">Reimagining the customer experience<\/h3>\n\n\n\n<p>NRMA had high infrastructure operational costs and scaling its platform would be time-consuming and expensive, with little agility to respond to market changes quickly. Working with long-time partner ÎÚÑ»´«Ã½, NRMA decided to move to the cloud to better support its priorities. The partners created a solution focused on business continuity, scalability, automation, security, and support, all connected to NRMA\u2019s guidance on IT priorities and the power to deliver the right experience. NRMA chose to work with ÎÚÑ»´«Ã½ because of its proven expertise on the Oracle technology stack and its status as an Oracle-recommended partner.<\/p>\n\n\n\n<p>NRMA hosted its Oracle Databases on Oracle Engineered Systems but these were nearing their end of life and extending the on-premises infrastructure-hosting contract would have been costly. With eight different Oracle Business applications and nine different environments, NRMA needed to migrate the Oracle application and systems stack to Oracle Cloud Infrastructure (OCI) to truly transform and be more responsive.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-starting-the-cloud-journey\">Starting the cloud journey<\/h3>\n\n\n\n<p>Oracle E-Business Suite (EBS) is NRMA\u2019s core finance application. NRMA wanted to move the EBS application to a highly automated and scalable cloud model while reducing the total cost of operation. Starting in May 2020, NRMA, ÎÚÑ»´«Ã½, and Oracle started the journey to move EBS to OCI.<\/p>\n\n\n\n<p>\u201cOur partnership with ÎÚÑ»´«Ã½ has enabled us to not only establish our platforms but also to provide for our business in an agile fashion for customer requirements,\u201d says Azzi. \u201cIt has been a very collaborative approach and our turnaround time has decreased. We can rely on ÎÚÑ»´«Ã½ for expertise on the technology side to help us make the right choices and decisions.\u201d<\/p>\n\n\n\n<p>With the successful migration of EBS in October 2020, NRMA completed the full migration to OCI for eight different applications as well as nine environments, including production. A highly automated, Infrastructure-as-Code tool was developed to provision, manage, and govern the OCI platform. The stack of Oracle applications migrated and set-up included multiple environments of SIT, NFT, production, and disaster recovery as well as non-priority environments in progress, such as Dev, SIT2, training, and production support.<\/p>\n\n\n\n<p>This migration also required NRMA and ÎÚÑ»´«Ã½ to run a complete project cycle with functional and non-functional performance, Disaster Recovery (DR) testing, and go-live cutover activities. The result was an end-to-end, on-premises cloud migration within eight months.<\/p>\n\n\n\n<p>Despite the project complexities and challenges, NRMA and ÎÚÑ»´«Ã½ worked together with Oracle to deliver the entire project from conceptualization to go-live within the projected timeframe and on budget, even with the challenges the pandemic presented.<\/p>\n\n\n\n<p>The migration is already delivering significant benefits to NRMA on multiple levels, including reducing infrastructure overhead, allowing the freedom to shift to a pay-as-you-go model, delivering resources that can be scaled on the fly, and providing the ability to set-up a multi-region infrastructure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-more-digital-future\">A more digital future<\/h3>\n\n\n\n<p>NRMA and ÎÚÑ»´«Ã½ are continuing to work on migrating non-Oracle on-premises applications to OCI to provide the flexibility of the cloud to all areas of the business. The project is expected to be completed in 2021.<\/p>\n\n\n\n<p>\u201cNRMA is enabling more digital self-service capabilities for customers as well as using data and personalization,\u201d says Azzi. \u201cWe are also trying to have more recurring, meaningful conversations around their life events rather than having a once-a-year subscription-renewal business transaction.\u201d<\/p>\n\n\n\n<p>Smartphones are also driving transformation. Australia has one of the largest smartphone penetrations in the world, which means customers expect information at their fingertips when they need it wherever they are. Customers will not tolerate a 10-minute wait to speak to an agent anymore. NRMA needed to provide information about its products and services to customers at their chosen points.<\/p>\n\n\n\n<p>\u201cNRMA has built the Oracle Cloud Infrastructure with three goals in mind. Firstly, run mission-critical workloads in the cloud with increased performance and decreased CapEx. Secondly, build the infrastructure with enhanced security. Finally, bring scalability and flexibility into the business applications. That has allowed complete control and confidence,\u201d says San Fernando, Senior Manager Infrastructure and Database, Membership and Motoring at NRMA.<\/p>\n\n\n\n<p>Migrating to OCI gives NRMA the platform to develop new experiences quickly and at scale. Being more responsive to changing demographics and a shifting client base, NRMA will respond faster to customer preferences and market disruptions while better managing costs in operating expenses compared to upfront capital-expenditure outlays.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Changing demographics and attitudes are driving new market opportunities. The National Roads and Motorists\u2019 Association\u00a0(NRMA) is Australia\u2019s<\/p>\n","protected":false},"author":26,"featured_media":649451,"template":"","meta":{"cg_dt_proposed_to":[10,14,17,7,26,18,28,23,29,20,24,5,30],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"75646645-415f-47d1-b58f-656cf6625499\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":true,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[352],"brand":[],"service":[107,109],"industry":[96],"partners":[144],"country":[197],"content-group":[],"class_list":["post-647918","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","tag-client-story","service-cloud","service-customer-experience","industry-insurance","partners-oracle","country-australia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NRMA migrates to Oracle cloud to create a more robust infrastructure - ÎÚÑ»´«Ã½ Denmark<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/dk-en\/news\/client-stories\/nrma-migrates-to-oracle-cloud-to-create-a-more-robust-infrastructure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NRMA migrates to Oracle cloud to create a more robust infrastructure\" \/>\n<meta property=\"og:description\" content=\"Changing demographics and attitudes are driving new market opportunities. 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