{"id":532389,"date":"2025-03-04T06:23:41","date_gmt":"2025-03-04T06:23:41","guid":{"rendered":"https:\/\/www.capgemini.com\/co-es\/?page_id=532389&#038;preview_id=532389"},"modified":"2025-03-04T06:25:38","modified_gmt":"2025-03-04T06:25:38","slug":"zendesk-2","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/co-es\/solutions\/zendesk\/","title":{"rendered":"Zendesk"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=2880&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=1440&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=1024&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=768&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/06\/Blog-Web-banner_Zendesk-partner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:48% 38%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solutions<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Zendesk<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/zendesk\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/zendesk\/&amp;text=Zendesk\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/zendesk\/&amp;text=Zendesk\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-libere-el-poder-de-las-experiencias-de-los-clientes-para-construir-relaciones-duraderas\">Libere el poder de las experiencias de los clientes para construir relaciones duraderas.<\/h2>\n\n\n\n<p>La asociaci\u00f3n estrat\u00e9gica de ÎÚÑ»´«Ã½ y Zendesk proporciona soluciones de centro de contacto omnicanal de extremo a extremo l\u00edderes en el mercado. Esto se proporciona a trav\u00e9s de una arquitectura basada en plataformas que ofrece interacciones y experiencias de autoservicio con el cliente sin fricciones y habilitadas para IA a trav\u00e9s de una serie de soluciones de ÎÚÑ»´«Ã½, entre las que se incluyen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/co-es\/servicios\/enterprise-management\/business-services\/finanzas-sin-fricciones\/\">Finanzas sin fricciones<\/a>: pedidos al cobro, compras al pago, registros al an\u00e1lisis y an\u00e1lisis de \u00faltima generaci\u00f3n mejorados con IA.<\/li>\n\n\n\n<li><a href=\"\/co-es\/solutions\/contactos-inteligentes-con-el-cliente\/\">Interacciones inteligentes con los clientes<\/a>: una soluci\u00f3n de servicio de centro de contacto digital de nueva generaci\u00f3n<\/li>\n\n\n\n<li><a href=\"\/co-es\/servicios\/enterprise-management\/business-services\/operaciones-de-personas-inteligentes\/\">Operaciones de personal inteligentes<\/a>: una experiencia de personal inteligente y sin fricciones &#8220;a la altura del consumidor&#8221;.<\/li>\n<\/ul>\n\n\n\n<p>ÎÚÑ»´«Ã½ aprovecha Zendesk como plataforma de transformaci\u00f3n con un equipo dedicado de consultores, arquitectos de soluciones y desarrolladores de Zendesk experimentados:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dise\u00f1o e implantaci\u00f3n a nivel empresarial<\/li>\n\n\n\n<li>Consultor\u00eda de proyectos y optimizaci\u00f3n de instancias<\/li>\n\n\n\n<li>Servicio totalmente gestionado con administraci\u00f3n de sistemas dedicada<\/li>\n\n\n\n<li>Servicio de integraci\u00f3n de sistemas de terceros<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"section section--expert-perspectives\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"expert-heading\">Perspectivas de expertos<\/h2><\/div><div class=\"expert-prospective-container\"><div class=\"row\"><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/capgemini-and-zendesk-enhancing-finance-customer-experiences-through-automation\/\" aria-label=\"ÎÚÑ»´«Ã½ and Zendesk \u2013 enhancing finance customer experiences through automation\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"Linkedin Improving finance processes through an automated self-service platform builds lasting relationships with your customers\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/ÎÚÑ»´«Ã½-and-Zendesk-\u2013-enhancing-finance-customer-experiences-through-automation.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Business operations<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/capgemini-and-zendesk-enhancing-finance-customer-experiences-through-automation\/\" aria-label=\"ÎÚÑ»´«Ã½ and Zendesk \u2013 enhancing finance customer experiences through automation\"><h3 class=\"expert-subtitle\">ÎÚÑ»´«Ã½ and Zendesk \u2013 enhancing finance customer experiences through automation<\/h3><\/a><div class=\"box-bottom\">\n\t\t\t<img decoding=\"async\" class=\"box-logo  \" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/Ewa-Lichtenstein.jpg?w=163\" \/><div class=\"date-name-info\"><div class=\"author-text\">Ewa Lichtenstein<\/div><div class=\"date-text\">mar. 4, 2025<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/ensuring-success-with-a-personalized-customer-experience\/\" aria-label=\"ÎÚÑ»´«Ã½ and Zendesk \u2013 making personalized customer experience a reality\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/2023-05-22_Stephen-Barnett-Zendesk-blog.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Business operations<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/ensuring-success-with-a-personalized-customer-experience\/\" aria-label=\"ÎÚÑ»´«Ã½ and Zendesk \u2013 making personalized customer experience a reality\"><h3 class=\"expert-subtitle\">ÎÚÑ»´«Ã½ and Zendesk \u2013 making personalized customer experience a reality<\/h3><\/a><div class=\"box-bottom\">\n\t\t\t<img decoding=\"async\" class=\"box-logo  \" loading=\"lazy\" alt=\"Stephen Barnett, Zendesk Global Offer Leader, Intelligent Customer Operations, ÎÚÑ»´«Ã½\u2019s Business Services\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/Stephen_Barnett.jpg?w=960\" \/><div class=\"date-name-info\"><div class=\"author-text\">Stephen Barnett<\/div><div class=\"date-text\">mar. 4, 2025<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/digitalize-your-helpdesk-to-drive-frictionless-accounts-payable\/\" aria-label=\"Digitalize your helpdesk to drive frictionless accounts payable\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"AI.Payables blog banner\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/AI.Payables-blog-banner.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Business operations<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/co-es\/insights\/expert-perspectives\/digitalize-your-helpdesk-to-drive-frictionless-accounts-payable\/\" aria-label=\"Digitalize your helpdesk to drive frictionless accounts payable\"><h3 class=\"expert-subtitle\">Digitalize your helpdesk to drive frictionless accounts payable<\/h3><\/a><div class=\"box-bottom\">\n\t\t\t<img decoding=\"async\" class=\"box-logo  \" loading=\"lazy\" alt=\"Mahalakshmi Ramakrishnan\" src=\"https:\/\/www.capgemini.com\/co-es\/wp-content\/uploads\/sites\/25\/2025\/03\/Mahalaxmi-Ramakrishnan.jpg?w=200\" \/><div class=\"date-name-info\"><div class=\"author-text\">Mahalakshmi Ramakrishnan<\/div><div class=\"date-text\">mar. 4, 2025<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":499,"featured_media":532390,"parent":5720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"1e694cca-8666-4469-877c-5eaf6f9f504f\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"a5119ef9-8109-455e-a0ba-1fe932e1a1b5\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[155],"industry":[],"partners":[],"page-type":[187],"content-group":[],"class_list":["post-532389","page","type-page","status-publish","has-post-thumbnail","hentry","service-intelligent-business-operations","page-type-partner"],"yoast_head":"<!-- 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