{"id":632811,"date":"2025-07-01T15:15:15","date_gmt":"2025-07-01T07:15:15","guid":{"rendered":"https:\/\/www.capgemini.com\/cn-zh\/?post_type=research-and-insight&#038;p=632811"},"modified":"2025-08-18T13:13:38","modified_gmt":"2025-08-18T05:13:38","slug":"ai-and-gen-ai-in-business-operations","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/cn-zh\/research-and-insight\/ai-and-gen-ai-in-business-operations\/","title":{"rendered":"\u751f\u6210\u5f0fAI\u548c\u4ee3\u7406\u578bAI\u5982\u4f55\u91cd\u65b0\u5b9a\u4e49\u5546\u4e1a\u8fd0\u8425\uff1f"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/AI-and-Gen-AI-in-business-operations-web-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Data and AI<\/span><\/div><\/div><div class=\"brandInfo\"><div class=\"brandLogo\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\"\/><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">AI in action<\/h1><\/div><h2 class=\"reasearchInsightTitle\">How Gen AI and agentic AI redefine business operations<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/Final-Web-Version-Report-AI-in-Business-Operations.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\u5728\u65b0\u6807\u7b7e\u9875\u9762\u6253\u5f00\"><span>Download the report<\/span><span class=\"type\">27 MB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/CRI-Infographic-AI-in-Business-Operations-Final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\u5728\u65b0\u6807\u7b7e\u9875\u9762\u6253\u5f00\"><span>Download infographic<\/span><span class=\"type\">415 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=975561\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=975561&amp;text=What%20matters%20to%20todays%20consumer%202024\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=975561&amp;text=What%20matters%20to%20todays%20consumer%202024\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n\n<h3 class=\"wp-block-heading\" id=\"h-as-ai-moves-from-pilot-projects-to-production-scale-deployments-organizations-are-beginning-to-realize-measurable-returns\">As AI moves from pilot projects to production-scale deployments, organizations are beginning to realize measurable returns. <\/h3>\n\n\n<p>With an average ROI of 1.7x, AI is no longer a future promise \u2013 it\u2019s a present-day performance driver. Leading organizations are unlocking ROI and efficiency through AI-driven business operations.<\/p>\n\n\n<p>The ÎÚÑ»´«Ã½ Research Institute\u2019s new report, <em>AI in action: How Gen AI and agentic AI redefine business operations<\/em>, explores how Gen AI and agentic AI systems are transforming business operations across supply chain, finance, customer service, and people operations. From cost savings to faster decision-making, AI is reshaping the way enterprises operate.<\/p>\n\n\n<p>Key findings from the report include:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>AI is delivering real business value:<\/strong> 40% of organizations expect positive ROI from AI within one to three years, and another 35% within three to five years. AI agents are driving improvements in efficiency, accuracy, and customer satisfaction.<\/li>\n\n\n<li><strong>Investment in AI is accelerating: <\/strong>62% of organizations have increased gen AI spending in 2025, with 36% allocating dedicated capital. Proprietary models are preferred by 77% of executives for their performance and integration capabilities.<\/li>\n\n\n<li><strong>Agentic AI adoption is surging. <\/strong>The use of AI agents \u2013 including multi-agent systems \u2013 has more than doubled in one year, with 21% of organizations now using them in operations. Production-scale deployments are expected to grow by 48% in 2025.<\/li>\n\n\n<li><strong>AI is reshaping core business functions<\/strong>, delivering cost savings of 26\u201331% across supply chain and procurement, finance and accounting, and customer and people operations.<\/li>\n\n<\/ul>\n\n\n<p><em>AI in action: How Gen AI and agentic AI redefine business operations <\/em>is essential reading for business leaders, technology decision-makers, governance teams, and investors seeking to understand the transformative potential of Gen AI and agentic AI. It provides organizations with the essential steps for developing AI-driven business operations:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Build a strong foundation of AI readiness<\/li>\n\n\n<li>Make the workforce AI-ready through change-management and cultural transformation to enable smarter human &#8211; AI collaboration<\/li>\n\n\n<li>Develop a strong approach to process redesign to unlock agentic AI\u2019s full potential<\/li>\n\n\n<li>Embrace agentic AI for transformational benefits<\/li>\n\n\n<li>Maintain a sharp focus on cost containment<\/li>\n\n\n<li>Devise a clear strategy for scaling AI across the enterprise.<\/li>\n\n<\/ul>\n\n\n<p>To discover how AI is reshaping enterprise operations, and learn how to scale AI for lasting impact, <a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/06\/Final-Web-Version-Report-AI-in-Business-Operations.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">download the report<\/a> today.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-call-to-action undefined call-to-action-block is-style-cg-secondary-3\"><div class=\"container\"><div class=\"call-to-action-block-content-wrapper has-description\"><div class=\"text-wrapper has-description\"><h3 class=\"title\" data-maxlength=\"144\">Stay informed<\/h3><p class=\"description\" data-maxlength=\"210\">Subscribe to have the latest reports from the ÎÚÑ»´«Ã½ Research Institute delivered direct to your inbox.<\/p><\/div><div class=\"button-wrapper has-description\"><a class=\"cta-btn action-valid\" data-bs-toggle=\"modal\" data-bs-target=\"#CTA8a45928e_bb7f_4615_b632_ab7f778bf353\" data-maxlength=\"24\" tabindex=\"0\" href=\"#\"> Subscribe <\/a><\/div><div class=\"modal cta-frontend-modal-wrapper\" id=\"CTA8a45928e_bb7f_4615_b632_ab7f778bf353\"><div class=\"modal-dialog modal-lg modal-dialog-centered modal-dialog-scrollable cta-frontend-modal\"><div 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class=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading\">Further reading<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader e22a1e25-c326-4e3b-a2ef-cbce7d7455bb\">\n\t\t\t\t\t\t\t\t<div class=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active \">\n\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire1\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\" data-maxlength=\"68\" title=\"Intelligent business operations\">Intelligent business operations<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\" title=\"Transform your business operations to deliver the connected enterprise\" style=\"white-space: pre-wrap;\">Transform your business operations to deliver the connected enterprise<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div 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