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From Pilots to Scale: Designing a GenAI Operating Model for Enterprise Transformation

Bislin Florian
Florian Bislin
Jun 12, 2025
capgemini-invent

Generative AI has rapidly evolved from a technological curiosity to a boardroom priority, empowering the creation of original content in text, images and audio formats by learning from data and generating human-like outputs at scale. Agentic AI takes this further by enabling systems to act more like digital collaborators – capable of making decisions, initiating tasks, and executing actions on your behalf, often across complex workflows. This article explores how organizations can move beyond isolated experiments to responsibly scale GenAI and agentic capabilities across the enterprise.

Authors

Bislin Florian

Florian Bislin

Manager, Business Technology – Operating Model
Florian Bislin is a Manager in the Business Technology team in Switzerland with a focus on IT Project Management, Tech Operating Models, and Data Management.
Mathieu

Mathieu Frei

Senior Consultant, Business Technology – Operating Model
Senior Consultant in the Business Technology team in Switzerland with a focus on Large-scale Transformation Programs, Tech Operating Models and AI Maturity Assessment.