{"id":635214,"date":"2024-05-14T16:35:31","date_gmt":"2024-05-14T16:35:31","guid":{"rendered":"https:\/\/www.capgemini.com\/br-pt\/?p=635214"},"modified":"2025-03-26T05:11:05","modified_gmt":"2025-03-26T05:11:05","slug":"capgemini-e-genesys-parceria-estrategica-para-a-transformacao-em-cx","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/br-pt\/insights\/perspectivas-dos-especialistas\/capgemini-e-genesys-parceria-estrategica-para-a-transformacao-em-cx\/","title":{"rendered":"ÎÚÑ»´«Ã½ e Genesys: parceria estrat\u00e9gica para a transforma\u00e7\u00e3o em CX"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tÎÚÑ»´«Ã½ e Genesys: parceria estrat\u00e9gica para a transforma\u00e7\u00e3o em CX\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p>Juliana Almeida, vice-presidente de Iniciativas Estrat\u00e9gicas e Parcerias na ÎÚÑ»´«Ã½ Brasil<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>14 mai. 2024<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-brand-image\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-white.svg\" alt=\"Logotipo da marca\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/br-pt\/insights\/perspectivas-dos-especialistas\/capgemini-e-genesys-parceria-estrategica-para-a-transformacao-em-cx\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abre em uma nova janela\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/br-pt\/insights\/perspectivas-dos-especialistas\/capgemini-e-genesys-parceria-estrategica-para-a-transformacao-em-cx\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abre em uma nova janela\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">A ÎÚÑ»´«Ã½ \u00e9 uma empresa que faz parcerias estrat\u00e9gicas com outras organiza\u00e7\u00f5es para transformar e gerenciar seus neg\u00f3cios. <\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Com mais de 50 anos de experi\u00eancia, a ÎÚÑ»´«Ã½ utiliza a tecnologia como base para possibilitar a transforma\u00e7\u00e3o dos neg\u00f3cios, trabalhando com um ecossistema de parceiros bastante diverso, integrado e aderente \u00e0s dores de seus clientes.<\/p>\n\n\n\n<p>A sele\u00e7\u00e3o de um parceiro estrat\u00e9gico \u00e9 de extrema responsabilidade. Temos um cuidado especial em avaliar uma s\u00e9rie de fatores, como, aspectos t\u00e9cnicos, imagem, confian\u00e7a da marca, engajamento executivo, alinhamento dos pilares \u00e9ticos e da forma de trabalho.&nbsp;<\/p>\n\n\n\n<p>Fazemos o acompanhamento das atualiza\u00e7\u00f5es tecnol\u00f3gicas, e estamos sempre atentos \u00e0s quest\u00f5es de seguran\u00e7a e funcionalidades das solu\u00e7\u00f5es. Tudo isso \u00e9 necess\u00e1rio para honrar nossas entregas durante a jornada completa de um projeto, que muitas vezes \u00e9 longa, se estendendo por meses ou anos.&nbsp;<\/p>\n\n\n\n<p>A parceria entre a ÎÚÑ»´«Ã½ e a <a href=\"https:\/\/www.genesys.com\/pt-br\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><span style=\"text-decoration: underline;\">Genesys <\/span><\/a>\u00e9 um exemplo de colabora\u00e7\u00e3o estrat\u00e9gica que visa transformar os tradicionais centros de contato em hubs de experi\u00eancia, aproveitando o poder do Genesys Cloud, intelig\u00eancia artificial (IA), dados e jornadas de cliente sem atritos.<a href=\"https:\/\/www.capgemini.com\/br-pt\/industrias\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Essa alian\u00e7a tamb\u00e9m se baseia no profundo conhecimento da ÎÚÑ»´«Ã½ em diversos setores verticais, contribuindo para gerar valor para nossos clientes em comum.<\/a><\/p>\n\n\n\n<p>A ÎÚÑ»´«Ã½ e a Genesys j\u00e1 s\u00e3o parceiras globais, o que demonstra o compromisso m\u00fatuo em fornecer solu\u00e7\u00f5es inovadoras e eficientes para os clientes em todo o mundo. Possu\u00edmos foco na Experi\u00eancia do Cliente (CX), onde a colabora\u00e7\u00e3o entre essas duas empresas concentra-se na melhoria da experi\u00eancia do cliente. Isso envolve a otimiza\u00e7\u00e3o dos processos de atendimento, a personaliza\u00e7\u00e3o das intera\u00e7\u00f5es e a cria\u00e7\u00e3o de jornadas fluidas e eficazes.<\/p>\n\n\n\n<p>Adicionalmente a isso, com a crescente ado\u00e7\u00e3o de solu\u00e7\u00f5es em nuvem, a ÎÚÑ»´«Ã½ e a Genesys est\u00e3o alinhadas para apoiar a estrat\u00e9gia de CX e transforma\u00e7\u00e3o centrada no cliente em ambientes de nuvem. Isso permite maior flexibilidade, escalabilidade e agilidade para atender \u00e0s necessidades dos clientes.<\/p>\n\n\n\n<p>Possu\u00edmos um modo de trabalho alinhado, onde a parceria \u00e9 baseada em princ\u00edpios compartilhados, como abertura, transpar\u00eancia e foco no sucesso do cliente. Ambas as empresas trabalham em conjunto para melhorar projetos e ajustar a rota conforme necess\u00e1rio.<\/p>\n\n\n\n<p>No Brasil, a ÎÚÑ»´«Ã½ e a Genesys est\u00e3o refor\u00e7ando sua alian\u00e7a com entusiasmo, com um plano de crescimento ao longo de 2024. Isso significa que est\u00e3o comprometidas em expandir sua colabora\u00e7\u00e3o e oferecer solu\u00e7\u00f5es ainda mais impactantes para os clientes brasileiros, trabalhando juntas para moldar o futuro das intera\u00e7\u00f5es entre empresas e clientes, tornando-as mais eficientes, personalizadas e satisfat\u00f3rias.<\/p>\n\n\n\n<p>A parceria estrat\u00e9gica entre a ÎÚÑ»´«Ã½ e a Genesys \u00e9 not\u00e1vel por sua capacidade de oferecer solu\u00e7\u00f5es inovadoras e eficientes para o mercado. A Genesys, com sua plataforma de atendimento, integra-se perfeitamente ao ecossistema de parceiros estrat\u00e9gicos da ÎÚÑ»´«Ã½, incluindo SAP, Salesforce, ServiceNow e AWS.&nbsp;<\/p>\n\n\n\n<p>Com recursos de Intelig\u00eancia Artificial nativa, a solu\u00e7\u00e3o Genesys oferece omnicanalidade, reunindo todos os pontos de contato em uma \u00fanica ferramenta. Isso permite atender jornadas mais personalizadas e complexas, simplificando a comunica\u00e7\u00e3o com os clientes. Os ganhos s\u00e3o expressivos, especialmente na redu\u00e7\u00e3o do tempo de atendimento de chamados.<\/p>\n\n\n\n<p>Em um momento de transforma\u00e7\u00e3o digital, em que o atendimento evolui de servi\u00e7os b\u00e1sicos para relacionamentos personalizados, a parceria entre ÎÚÑ»´«Ã½ e Genesys se destaca. Com novos modelos de neg\u00f3cios e tecnologia acess\u00edvel, o atendimento tornou-se parte fundamental da estrat\u00e9gia de experi\u00eancia do cliente (CX). A ÎÚÑ»´«Ã½ e a Genesys est\u00e3o preparadas para desenvolver solu\u00e7\u00f5es robustas e escal\u00e1veis, alavancando a Intelig\u00eancia Artificial e otimizando investimentos em pessoas, processos, tecnologia e dados.<\/p>\n\n\n\n<p>Com casos de uso bem-sucedidos no mercado nacional e um roadmap promissor, convidamos voc\u00ea a explorar mais sobre a <a href=\"https:\/\/www.genesys.com\/pt-br\"><span style=\"text-decoration: underline;\">Genesys <\/span><\/a>e conversar com nossa equipe. Juntos, podemos desenhar uma estrat\u00e9gia que agregue ainda mais valor \u00e0 sua empresa.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/br-pt\/industrias\/\" target=\"_blank\" rel=\"noreferrer noopener\">Saiba como podemos ajudar a sua empresas a superar expectativa<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"related-content-heading\">Conte\u00fado relacionado<\/h2><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Leia mais sobre O papel da IA na transforma\u00e7\u00e3o das consultorias \u2013 e por que o fator humano nunca 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cliente.<\/p>\n","protected":false},"author":588,"featured_media":638499,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"e7c3adf3-6f0b-4804-908d-95cd0e453004\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"80","footnotes":"","featured_focal_points":""},"categories":[1],"tags":[186,229],"brand":[80],"service":[],"industry":[],"partners":[],"blog-topic":[119],"content-group":[],"class_list":["post-635214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-cxos","tag-genesysy","brand-capgemini","blog-topic-expert-perspective"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ÎÚÑ»´«Ã½ e Genesys: parceria para a transforma\u00e7\u00e3o em CX<\/title>\n<meta name=\"description\" content=\"Saiba como as solu\u00e7\u00f5es de CX da ÎÚÑ»´«Ã½ e Genesys elevam a efici\u00eancia e personaliza\u00e7\u00e3o do servi\u00e7o ao cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/br-pt\/insights\/perspectivas-dos-especialistas\/capgemini-e-genesys-parceria-estrategica-para-a-transformacao-em-cx\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ÎÚÑ»´«Ã½ e Genesys: parceria estrat\u00e9gica para a transforma\u00e7\u00e3o em CX\" \/>\n<meta property=\"og:description\" content=\"Saiba como as 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