{"id":630001,"date":"2023-10-30T19:46:58","date_gmt":"2023-10-30T19:46:58","guid":{"rendered":"https:\/\/www.capgemini.com\/br-pt\/?page_id=630001"},"modified":"2025-03-26T03:18:37","modified_gmt":"2025-03-26T03:18:37","slug":"sobre-nos-politica-de-qualidade-e-gestao-de-servicos","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/politica-de-qualidade-e-gestao-de-servicos\/","title":{"rendered":"Pol\u00edtica de qualidade e gest\u00e3o de servi\u00e7os"},"content":{"rendered":"\n
<\/div>
<\/div>

Pol\u00edtica de qualidade e gest\u00e3o de servi\u00e7os<\/h1><\/div>
<\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n
\n

A ÎÚÑ»´«Ã½ est\u00e1 comprometida em satisfazer as expectativas dos clientes, fornecendo solu\u00e7\u00f5es e servi\u00e7os atrav\u00e9s do estado da arte em processos e frameworks de melhoria cont\u00ednua, de acordo com os requisitos contratuais, estatut\u00e1rios e regulat\u00f3rios.<\/h2>\n\n\n\n

Escopo da certifica\u00e7\u00e3o \u2013 NBR ISO 9001:2015<\/strong><\/p>\n\n\n\n

Fornecimento de servi\u00e7os de TI para desenvolvimento e manuten\u00e7\u00e3o de aplica\u00e7\u00f5es, gerenciamento de aplicativos, plataformas e servi\u00e7os de \u2018dados, IA e an\u00e1lises\u2019, servi\u00e7os de teste, servi\u00e7os de infraestrutura, servi\u00e7os de \u2018engenharia digital e manufatura\u2019, servi\u00e7os de consultoria e  Servi\u00e7os de terceiriza\u00e7\u00e3o de processos de neg\u00f3cios<\/p>\n\n\n\n

O Sistema de Gest\u00e3o de Qualidade <\/strong>(SGQ)<\/strong> da ÎÚÑ»´«Ã½ \u00e9 operacionalizado por meio das localidades:<\/p>\n\n\n\n

    \n
  • MATRIZ CAPGEMINI \u2013 UNIDADE ALPHAVILLE<\/strong><\/li>\n<\/ul>\n\n\n\n

    ALAMEDA GRAJA\u00da, 60, 14\u00b0<\/p>\n\n\n\n

    ALPHAVILLE \u2013 BARUERI \u2013 SP<\/p>\n\n\n\n

    CEP: 06454-050<\/p>\n\n\n\n

      \n
    • UNIDADE ARARAQUARA<\/strong><\/li>\n<\/ul>\n\n\n\n

      AVENIDA S\u00c3O PAULO, 1000<\/p>\n\n\n\n

      CENTRO \u2013 ARARAQUARA \u2013 SP<\/p>\n\n\n\n

      CEP: 14801-060<\/p>\n\n\n\n

      Escopo da certifica\u00e7\u00e3o \u2013 NBR ISO\/IEC 20000-1:2018<\/strong><\/p>\n\n\n\n

      O Sistema de Gerenciamento de Servi\u00e7os de TI que abrange a provis\u00e3o de servi\u00e7os de infraestrutura de TI, considerando o suporte ao usu\u00e1rio, suporte a servidores e servi\u00e7o de monitoramento de redes, a clientes  externos das centrais do Global Service Desk (GSD), em Araraquara (SP) e Infrastructure Management Operations Center ( IMOC) em Alphaville (SP).<\/p>\n\n\n\n

      O Sistema de Gest\u00e3o de Servi\u00e7os (SGS)<\/strong> da ÎÚÑ»´«Ã½ \u00e9 operacionalizado por meio das localidades:<\/p>\n\n\n\n

        \n
      • IMOC<\/strong><\/li>\n<\/ul>\n\n\n\n

        Matriz ÎÚÑ»´«Ã½ \u2013 Unidade Alphaville<\/p>\n\n\n\n

        Alameda Graja\u00fa, 60, 14\u00b0 andar<\/p>\n\n\n\n

        Alphaville \u2013 Barueri \u2013 SP<\/p>\n\n\n\n

        CEP: 06454-050<\/p>\n\n\n\n

          \n
        • GSD<\/strong><\/li>\n<\/ul>\n\n\n\n

          Unidade Araraquara<\/p>\n\n\n\n

          Avenida S\u00e3o Paulo, 1000, 2 \u00b0andar<\/p>\n\n\n\n

          Centro \u2013 Araraquara \u2013 SP<\/p>\n\n\n\n

          CEP: 14801-060<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":588,"featured_media":0,"parent":629039,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"4dd59cbc-bd77-4713-b107-250d5ac5bcc2\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[68],"content-group":[],"class_list":["post-630001","page","type-page","status-publish","hentry","page-type-about-us"],"yoast_head":"\nPol\u00edtica 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