{"id":629016,"date":"2022-10-10T12:56:25","date_gmt":"2023-10-23T13:29:20","guid":{"rendered":"https:\/\/www.capgemini.com\/br-pt\/?page_id=629016&#038;preview_id=629016"},"modified":"2025-05-27T13:05:33","modified_gmt":"2025-05-27T13:05:33","slug":"transformacao-contact-center","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/br-pt\/solucoes\/transformacao-contact-center\/","title":{"rendered":"Transforma\u00e7\u00e3o do contact center"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/CustomerServiceContactCenter-Web-banner-2880x1800-1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:44% 25%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solu\u00e7\u00e3o<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Transforma\u00e7\u00e3o do contact center<\/h1><\/div><h2 class=\"reasearchInsightTitle\"><strong>Mesclando experi\u00eancia, marca e tecnologia<\/strong> de contact center, apoiando os clientes na cria\u00e7\u00e3o de momentos omnichannel consistentes, dimension\u00e1veis e sem atritos.<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/br-pt\/solucoes\/transformacao-contact-center\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abre em uma nova janela\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/br-pt\/solucoes\/transformacao-contact-center\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abre em uma nova janela\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><p class=\"intro-para-content-withoutTitle\">A confian\u00e7a est\u00e1 no centro dos servi\u00e7os financeiros. O seu contact center \u00e9 a voz da sua empresa &#8211; onde os clientes trazem suas d\u00favidas, seus medos, suas ambi\u00e7\u00f5es e, por fim, sua lealdade. Veja como criar uma central de contatos que otimize a experi\u00eancia do cliente e gere valor comercial.<br><br>A evolu\u00e7\u00e3o das expectativas dos clientes e um foco renovado na efici\u00eancia de custos est\u00e3o levando as organiza\u00e7\u00f5es a olhar de forma diferente para as fun\u00e7\u00f5es e opera\u00e7\u00f5es dos contact centers.<br><br>A ÎÚÑ»´«Ã½ pode ajudar a criar uma experi\u00eancia aprimorada de contact center para seus clientes, identificando os pontos problem\u00e1ticos da experi\u00eancia e as oportunidades de coletar dados estrategicamente valiosos em todos os canais e plataformas banc\u00e1rias ao longo da jornada do cliente. <br><br>Fomos reconhecidos pela Forrester e pela Everest por nossa estrat\u00e9gia focada no futuro e por uma ampla gama de servi\u00e7os &#8211; de consultoria, capacita\u00e7\u00e3o e execu\u00e7\u00e3o. Trabalharemos com voc\u00ea para projetar um contact center que gere experi\u00eancias impactantes para clientes e agentes, com base em insights obtidos por meio do design centrado no ser humano e da ci\u00eancia comportamental.<br><br>Com mais de 20 anos de experi\u00eancia trabalhando no aprimoramento de contact centers e conhecimento das principais plataformas de tecnologia, fornecemos projetos bem-sucedidos no setor de servi\u00e7os financeiros em todo o mundo.<br><br>Saiba como uma abordagem focada nas pessoas, combinada com nuvem, omnichannel, autoatendimento e recursos avan\u00e7ados de IA\/cognitiva, proporcionar\u00e1 valor e receita e inspirar\u00e1 confian\u00e7a em cada intera\u00e7\u00e3o.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t<section class=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader e6376ba0-6004-44c3-877a-26a89f861d3a\">\n\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-wrapper smallDevice\">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 text-center\">\n\t\t\t\t\t\t\t\t<div class=\"slider-nav\">\n\t\t\t\t\t\t\t\t\t<button class=\"slider-prev inactive\" tab-index=\"-1\" aria-label=\"anterior do carrossel\" tabindex=\"-1\"><\/button>\n\t\t\t\t\t\t\t\t\t<!-- <ul class=\"slider-paginator\"><\/ul> -->\n\t\t\t\t\t\t\t\t\t<button class=\"slider-next \" aria-label=\"pr\u00f3ximo do carrossel\"><\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active \">\n\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\" data-maxlength=\"68\" title=\"L\u00edder em estrat\u00e9gia de experi\u00eancia do cliente\">L\u00edder em estrat\u00e9gia de experi\u00eancia do cliente<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\" title=\"A Forrester nomeia a ÎÚÑ»´«Ã½, sob sua marca frog, como 'L\u00edder' em Estrat\u00e9gia de Experi\u00eancia do Cliente com transforma\u00e7\u00f5es de CX\" style=\"white-space: pre-wrap;\">A Forrester nomeia a ÎÚÑ»´«Ã½, sob sua marca frog, como &#8216;L\u00edder&#8217; em Estrat\u00e9gia de Experi\u00eancia do Cliente com transforma\u00e7\u00f5es de CX<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Leia mais sobre L\u00edder em estrat\u00e9gia de experi\u00eancia do cliente\" title=\"Opens in new window\" tabindex=\"0\" href=\"\/news\/analyst-recognition\/forrester-names-capgemini-under-its-frog-brand-a-leader-in-customer-experience-strategy\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"box-img\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/Forrester-Leader-custome-experience-strategy-2.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t style=\"object-position: 54% 41%; object-fit: cover;\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active \">\n\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\" data-maxlength=\"68\" title=\"Hiperpersonaliza\u00e7\u00e3o para servi\u00e7os financeiros\">Hiperpersonaliza\u00e7\u00e3o para servi\u00e7os financeiros<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\" title=\"Revolucione as intera\u00e7\u00f5es com os clientes para aumentar a satisfa\u00e7\u00e3o, reduzir o atrito e aumentar a receita.\" style=\"white-space: pre-wrap;\">Revolucione as intera\u00e7\u00f5es com os clientes para aumentar a satisfa\u00e7\u00e3o, reduzir o atrito e aumentar a receita.<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Saiba mais sobre Hiperpersonaliza\u00e7\u00e3o para servi\u00e7os financeiros\" title=\"Opens in new window\" tabindex=\"-1\" href=\"\/solutions\/hyper-personalization-for-financial-services\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tSaiba mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"box-img\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Hyper-personalization_SP-Webpage_Background.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t style=\"object-position: 54% 41%; object-fit: cover;\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active \">\n\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\" data-maxlength=\"68\" title=\"World Retail Banking Report 2024\">World Retail Banking Report 2024<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\" title=\"Os bancos inteligentes fazem mais com menos: D\u00ea um salto de efici\u00eancia com servi\u00e7os banc\u00e1rios personalizados e sem atritos.\" style=\"white-space: pre-wrap;\">Os bancos inteligentes fazem mais com menos: D\u00ea um salto de efici\u00eancia com servi\u00e7os banc\u00e1rios personalizados e sem atritos.<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Saiba mais sobre World Retail Banking Report 2024\" title=\"Opens in new window\" tabindex=\"-1\" href=\"\/news\/analyst-recognition\/capgemini-named-a-leader-of-the-year-in-banking-and-financial-services-as-well-as-in-insurance-in-everest-groups-it-service-provider-of-the-year-2023-report\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tSaiba mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"box-img\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/05\/WRBR_2024_Banner_2800X18001.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t style=\"object-position: 53% 53%; object-fit: cover;\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-wrapper largeDevice\">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 text-center\">\n\t\t\t\t\t\t\t\t<div class=\"slider-nav\">\n\t\t\t\t\t\t\t\t\t<button class=\"slider-prev inactive\" tab-index=\"-1\" aria-label=\"anterior do carrossel\" ><\/button>\n\t\t\t\t\t\t\t\t\t<!-- <ul class=\"slider-paginator\"><\/ul> -->\n\t\t\t\t\t\t\t\t\t<button class=\"slider-next\" aria-label=\"pr\u00f3ximo do carrossel\"><\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">O que fazemos<\/h2><\/div><p><\/p><\/div><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Modernize e otimize o seu contact center<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Prever, criar e medir para atender \u00e0s necessidades e expectativas em constante mudan\u00e7a dos clientes e das empresas.<\/p><\/div><div class=\"expander-content\"><p><strong>Vis\u00e3o e estrat\u00e9gia<\/strong><\/p><ul class=\"box-list\"><li>Articule uma imagem clara do futuro do seu contact center e, em seguida, defina as etapas e como voc\u00ea medir\u00e1 o progresso.<\/li><\/ul><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p><strong>Capacita\u00e7\u00e3o e arquitetura de neg\u00f3cios\/tecnologia<\/strong><\/p>\n\n\n\n<p>Impulsione os requisitos comerciais e as especifica\u00e7\u00f5es t\u00e9cnicas\/arquitet\u00f4nicas, bem como os projetos de interface de usu\u00e1rio de voz (VUI).<\/p>\n\n\n\n<p><strong>Reimaginar as jornadas dos clientes<\/strong><\/p>\n\n\n\n<p>Crie jornadas de usu\u00e1rio como est\u00e3o e projete para o estado futuro (omnichannel, autoatendimento, personaliza\u00e7\u00e3o, automa\u00e7\u00e3o, colabora\u00e7\u00e3o, acompanhamento de resolu\u00e7\u00e3o)<\/p>\n\n\n\n<p><strong>Rastreamento e realiza\u00e7\u00e3o de valor<\/strong><\/p>\n\n\n\n<p>Modele e me\u00e7a o sucesso de sua transforma\u00e7\u00e3o em rela\u00e7\u00e3o \u00e0s metas definidas para dar suporte \u00e0 orienta\u00e7\u00e3o e \u00e0 tomada de decis\u00f5es.<\/p>\n\n\n\n<p><strong>Governan\u00e7a de entrega e controle de qualidade<\/strong><\/p>\n\n\n\n<p>Implante e aplique ferramentas e m\u00e9todos rigorosos de gerenciamento de programas para garantir que a execu\u00e7\u00e3o da transforma\u00e7\u00e3o permane\u00e7a no caminho certo.<\/p>\n\n\n\n<p><strong>Gerenciamento de mudan\u00e7as organizacionais<\/strong><\/p>\n\n\n\n<p>Promova mudan\u00e7as em toda a organiza\u00e7\u00e3o e garanta uma abordagem hol\u00edstica, focada nas pessoas e colaborativa para acelerar a execu\u00e7\u00e3o.<\/p>\n\n\n\n<p><strong>Impulsionador da transforma\u00e7\u00e3o<\/strong><\/p>\n\n\n\n<p>Beneficie-se do contexto e da experi\u00eancia (funcional\/setorial\/t\u00e9cnica)<\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Estrat\u00e9gia, design e desempenho da experi\u00eancia do cliente<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Transforme seu banco para o futuro com um design que coloca a experi\u00eancia de seus clientes na frente e no centro.<\/p><\/div><div class=\"expander-content\"><p><strong>Centrado no cliente<\/strong><\/p><ul class=\"box-list\"><li>Estrat\u00e9gia de CX para toda a organiza\u00e7\u00e3o, projetada para criar a melhor experi\u00eancia poss\u00edvel em todas as intera\u00e7\u00f5es<\/li><li>&#8220;Estrela do Norte&#8221; definida<\/li><li>Estrat\u00e9gia e ambi\u00e7\u00e3o baseadas no profundo entendimento dos clientes, seus comportamentos, prefer\u00eancias e necessidades<\/li><\/ul><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p>Design inclusivo<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Jornada do cliente:<\/strong> Perspectiva de fora para dentro que mapeia todas as intera\u00e7\u00f5es que os clientes t\u00eam com a empresa ao comprar produtos ou receber servi\u00e7os<\/li>\n\n\n\n<li><strong>Co-cria\u00e7\u00e3o<\/strong>: Envolvimento do cliente no projeto e desenvolvimento de produtos\/servi\u00e7os<\/li>\n\n\n\n<li><strong>Inova\u00e7\u00e3o com parceiros<\/strong>, ou parcerias com empresas de outros setores, para desbloquear novas fontes de valor<\/li>\n\n\n\n<li><strong>Testes e desenvolvimento<\/strong>: Testes r\u00e1pidos e orientados por design e desenvolvimento de solu\u00e7\u00f5es (PoC, prototipagem, pilotagem, MVP)<\/li>\n<\/ul>\n\n\n\n<p>Experi\u00eancias inigual\u00e1veis<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Omnichannel<\/strong>: Orquestra\u00e7\u00e3o de experi\u00eancias perfeitas e consistentes para o cliente em canais digitais e humanos<\/li>\n\n\n\n<li><strong>Experi\u00eancia em canais digitais<\/strong>: Experi\u00eancias de usu\u00e1rio digital sem atritos em todos os pontos de contato da jornada do cliente<\/li>\n\n\n\n<li><strong>Pr\u00f3xima melhor a\u00e7\u00e3o<\/strong>: Defini\u00e7\u00e3o e fornecimento das pr\u00f3ximas melhores a\u00e7\u00f5es no momento certo em todos os pontos de contato<\/li>\n\n\n\n<li><strong>Funcion\u00e1rios aprimorados<\/strong>: Ferramentas digitais que permitem que todos os funcion\u00e1rios ofere\u00e7am excelentes experi\u00eancias aos clientes<\/li>\n\n\n\n<li><strong>Hub de experi\u00eancia do cliente<\/strong>: Hub central para definir e garantir experi\u00eancias exemplares para os clientes em todos os pontos de contato<\/li>\n<\/ul>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Opera\u00e7\u00f5es de servi\u00e7os aut\u00f4nomos<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Uma pesquisa recente do ÎÚÑ»´«Ã½ Research Institute sobre a implementa\u00e7\u00e3o de uma experi\u00eancia do cliente sem contato humano revela que o cliente do futuro est\u00e1 mais propenso a usar essas solu\u00e7\u00f5es, como caixas sem atendente, reconhecimento de voz, entrega por drones etc&#8230;<br>O que isso significa para o contact center e como esses tipos de solu\u00e7\u00f5es poderiam ser usados para criar opera\u00e7\u00f5es de contact center sem contato?<\/p><\/div><div class=\"expander-content\"><p><strong>Automa\u00e7\u00e3o inteligente para um contact center  sem atritos<\/strong><br>A combina\u00e7\u00e3o certa de autoajuda e agentes automatizados melhora a experi\u00eancia dos clientes, dos agentes e da empresa.<br><br><strong>Nossa abordagem<\/strong><\/p><ul class=\"box-list\"><li><strong>Estrat\u00e9gia<\/strong><\/li><li>Entenda a maturidade, a estrat\u00e9gia e o cen\u00e1rio tecnol\u00f3gico de sua automa\u00e7\u00e3o para definir o novo modelo operacional desejado<\/li><li><strong>Oportunidade<\/strong><\/li><li>Descubra e aprove oportunidades de automa\u00e7\u00e3o com descoberta orientada por dados em escala<\/li><li><strong>Implementa\u00e7\u00e3o<\/strong><\/li><li>Ofere\u00e7a projetos transformadores de automa\u00e7\u00e3o inteligente com o suporte de um grupo global de especialistas<\/li><li><strong>Suporte<\/strong><\/li><li>Administre sua for\u00e7a de trabalho digital e garanta que os processos operacionais sejam executados com rapidez e qualidade<\/li><\/ul><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Technology &amp; data<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">O ajuste correto da tecnologia e dos viabilizadores de dados.<\/p><\/div><div class=\"expander-content\"><p>Seu contact center pode se beneficiar:<\/p><ul class=\"box-list\"><li>Plataformas de Contact Center as Service (CCaaS) + IVR + Roteamento<\/li><li>CRM<\/li><li>IA conversacional e plataformas digitais<\/li><li>Plataformas de otimiza\u00e7\u00e3o da for\u00e7a de trabalho (WFO)<\/li><li>ÎÚÑ»´«Ã½, dados, API, an\u00e1lises<\/li><li>Desktop e desenvolvimento de agentes<\/li><li>ChatGPT<\/li><li>Metaverso<\/li><li>Omnichannel<\/li><li>Plataformas de gerenciamento da experi\u00eancia do cliente<\/li><li>Discador e plataforma de comunica\u00e7\u00e3o proativa<\/li><li>Hub de experi\u00eancia do cliente<\/li><\/ul><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p>O segredo de todas as tecnologias de contact center \u00e9 manter a mentalidade de colocar as pessoas em primeiro lugar. Tecnologias id\u00eanticas podem levar a experi\u00eancias muito diferentes, dependendo de como s\u00e3o implantadas.<\/p>\n\n\n\n<p>Seus clientes veem o chatbot como uma oportunidade para resolu\u00e7\u00f5es imediatas ou como uma barreira indesejada para entrar em contato com uma &#8220;pessoa real&#8221;?<\/p>\n\n\n\n<p>Eles veem o IVR para obter a melhor ajuda de que precisam na primeira tentativa ou como um labirinto pelo qual precisam navegar?<\/p>\n\n\n\n<p>Seu contact center \u00e9 a cara da sua empresa. Vamos mostrar aos seus clientes quem voc\u00ea \u00e9 e criar lealdade em cada intera\u00e7\u00e3o.<\/p>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Gerenciamento do contact center<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Reimagine a experi\u00eancia do cliente para obter uma jornada omnichannel sem atritos.<\/p><\/div><div class=\"expander-content\"><p><\/p><ul class=\"box-list\"><li>Oferta de estrat\u00e9gia e otimiza\u00e7\u00e3o: avalia\u00e7\u00f5es de neg\u00f3cios\/tecnologia, benchmarking, avalia\u00e7\u00e3o de maturidade de CX, consolida\u00e7\u00e3o de contact center ou fus\u00f5es e aquisi\u00e7\u00f5es etc.<\/li><li>BPO e\/ou Workforce Management (WFM) BPO: gerencie suas opera\u00e7\u00f5es de call center\/equipes de atendimento ao cliente e tecnologia ou apenas a equipe de WFM<\/li><li>Dados e an\u00e1lises<\/li><\/ul><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-odd \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Pesquisas e insights<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/br-pt\/insights\/biblioteca-de-pesquisas\/world-retail-banking-report-2025\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/03\/Website-hero-banner-2880x1800-1.jpg\" alt=\"WRBR 2025 - banner\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/br-pt\/insights\/biblioteca-de-pesquisas\/world-retail-banking-report-2025\/\" aria-label=\"World Retail Banking Report 2025\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">ÎÚÑ»´«Ã½ Research Institute<\/div>\n                                <h3 class=\"card-title\">World Retail Banking Report 2025<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><div class=\"layout-two-card cards-reversed\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/br-pt\/insights\/biblioteca-de-pesquisas\/principais-tendencias-de-pagamento-2025\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2025\/01\/Payments-Landing-page-banner_2880x1800_05.jpg\" alt=\"Principais tend\u00eancias de pagamento 2025\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-md-6 col-lg-4 flex-sm-order-reverse\">\n                            <a href=\"https:\/\/www.capgemini.com\/br-pt\/insights\/biblioteca-de-pesquisas\/principais-tendencias-do-setor-bancario-em-2025\/\" aria-label=\"Principais tend\u00eancias do setor banc\u00e1rio em 2025\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Principais tend\u00eancias do setor banc\u00e1rio em 2025<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/br-pt\/insights\/biblioteca-de-pesquisas\/principais-tendencias-de-pagamento-2025\/\" aria-label=\"Principais tend\u00eancias de pagamento para 2025\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Principais tend\u00eancias de pagamento para 2025<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><\/div>\n                    <\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Hist\u00f3rias de clientes<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\t<section class=\"wp-block-cg-blocks-wrapper-learning-slider section learning-slider\">\n\t\t<div class=\"slider slider-fader\">\n\t\t\t\t<div class=\"slider-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide active card-learning-slide left-card short-copy\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-bg-wrapper\">\n\n                                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n                                            \n                                            \n                                            \n                                            <img decoding=\"async\" loading=\"lazy\" class=\"slide-bg d-md-block\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Anonymouos_Contact_Center_Banner-2880x1800-1.jpg\" alt=\"\" style=\"object-position: 50% 50%;object-fit: cover\" \/>\n                                        \n\n                  \t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper card-learning-slider\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 offset-lg-2 offset-xl-6 offset-xxl-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info short-copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"title-link\" href=\"\/news\/client-stories\/developing-a-one-unified-desktop-contact-center-for-a-leading-international-financial-institution\/\" target=\"\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title-text\" data-maxlength=\"0\">Liberando o potencial do servi\u00e7o omnichannel: um caso real<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p data-maxlength=\"400\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDescubra como uma empresa l\u00edder em Servi\u00e7os Financeiros revolucionou a experi\u00eancia do cliente com tecnologia de pr\u00f3xima gera\u00e7\u00e3o.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-info-footer\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"brand-logo-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\">\t<a class=\"more2\" aria-label=\"Leia mais sobre Liberando o potencial do servi\u00e7o omnichannel: um caso real\" href=\"\/news\/client-stories\/developing-a-one-unified-desktop-contact-center-for-a-leading-international-financial-institution\/\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeia mais\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t         \t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"slider-nav-wrapper container\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-10 col-xl-6 col-xxl-6 offset-lg-2 offset-xl-6 offset-xxl-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-nav-container\">\n           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no LinkedIn\" title=\"Abre em uma nova janela\" data-maxlength=\"24\" tabindex=\"0\"> Siga nossa p\u00e1gina <\/a><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-partners undefined section section--partners-small\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"partner-heading\">Parceiros<\/h2><\/div><div class=\"row\">\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n    <a href=\"https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/parceiros-de-tecnologia\/amazon-web-services\/\" class=\"partner-box-title\" aria-label=\"Desbloqueie o crescimento sustent\u00e1vel e a vantagem por meio da inova\u00e7\u00e3o escal\u00e1vel em nuvem.\">\n        <div class=\"partner-box\">\n                                                 <div class=\"partner-box-bottom\">\n                        <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2024\/10\/aws1.png?w=350&#038;quality=70\" alt=\"AWS LOGO - Parceiros de tecnologia ÎÚÑ»´«Ã½\" class=\"partner-box-logo light\">\n                        \n                                                        <h3 class=\"partner-title-fallback\">AWS<\/h3>\n                            \n                    <\/div>\n                                                    <\/div>\n    <\/a>\n<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n    <a href=\"https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/parceiros-de-tecnologia\/google-cloud\/\" class=\"partner-box-title\" aria-label=\"Liberte o que \u00e9 poss\u00edvel. Inovar para crescer e reinventar os seus modelos de neg\u00f3cio.\">\n        <div class=\"partner-box\">\n                                                 <div class=\"partner-box-bottom\">\n                        <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2023\/10\/lockup_GoogleCloud_FullColor.png?w=350&#038;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n                        \n                                                        <h3 class=\"partner-title-fallback\">Google Cloud<\/h3>\n                            \n                    <\/div>\n                                                    <\/div>\n    <\/a>\n<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n    <a href=\"https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/parceiros-de-tecnologia\/microsoft\/\" class=\"partner-box-title\" aria-label=\"Trabalhando juntos para ajudar empresas a aumentar o valor comercial com solu\u00e7\u00f5es em nuvem.\">\n        <div class=\"partner-box\">\n                                                 <div class=\"partner-box-bottom\">\n                        <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2024\/01\/microsoft1.png?w=350&#038;quality=70\" alt=\"logo-microsoft\" class=\"partner-box-logo light\">\n                        \n                                                        <h3 class=\"partner-title-fallback\">Microsoft<\/h3>\n                            \n                    <\/div>\n                                                    <\/div>\n    <\/a>\n<\/div>\n\n\n\n\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n    <a href=\"https:\/\/www.capgemini.com\/br-pt\/sobre-nos\/parceiros-de-tecnologia\/salesforce\/\" class=\"partner-box-title\" aria-label=\"Auxiliando marcas a oferecer experi\u00eancias personalizadas e memor\u00e1veis aos clientes.\">\n        <div class=\"partner-box\">\n                                                 <div class=\"partner-box-bottom\">\n                        <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/br-pt\/wp-content\/uploads\/sites\/12\/2021\/04\/salesforce-1.png?w=350&#038;quality=70\" alt=\"parceiro Salesforce\" class=\"partner-box-logo light\">\n                        \n                                                        <h3 class=\"partner-title-fallback\">Salesforce<\/h3>\n                            \n                    <\/div>\n                                                    <\/div>\n    <\/a>\n<\/div>\n\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Mesclando experi\u00eancia, marca e tecnologia de contact center, apoiando os clientes na cria\u00e7\u00e3o de momentos omnichannel consistentes, escalon\u00e1veis e sem atritos.<\/p>\n","protected":false},"author":151,"featured_media":629017,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"1230901e-e335-4f0e-9908-cf87a2d037a3\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"Fixed the \"research and insights\" section, had an incorrect PoV. Also added a new slide on the top most slider in the middle around \"Hyper-personalization\". Please copy to all local sites that have this webpage, especially US, UK, and Canada English.","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"80","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[80],"partner_type":[],"service":[244],"industry":[242],"partners":[95,96,97,83],"page-type":[64],"content-group":[],"class_list":["post-629016","page","type-page","status-publish","has-post-thumbnail","hentry","brand-capgemini","service-financeiro","industry-financial-services","partners-aws","partners-google-cloud","partners-microsoft","partners-salesforce","page-type-solucoes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Transforma\u00e7\u00e3o do contact center - ÎÚÑ»´«Ã½ Brasil<\/title>\n<meta name=\"description\" content=\"Descubra como a transforma\u00e7\u00e3o do contact center pode 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