{"id":514705,"date":"2023-03-23T09:19:28","date_gmt":"2023-03-23T08:19:28","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=873179"},"modified":"2025-07-28T10:02:43","modified_gmt":"2025-07-28T10:02:43","slug":"customer-centricity-connected-mobility","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/","title":{"rendered":"Customer-centricity connected mobility"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=2880&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=1440&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=1024&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=768&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:51% 28.999999999999996%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Mobility<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Connected mobility<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/Connected-Mobility_Infographic.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download the infographic<\/span><span class=\"type\">523 KB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/03\/Connected-Mobility_PoV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download PoV<\/span><span class=\"type\">6 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=873179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=873179&amp;text=Connected%20mobility\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=873179&amp;text=Connected%20mobility\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-realize-the-promise-of-connected-mobility-and-strengthen-deep-connections-with-your-customers-through-connected-vehicle-solutions\">Realize the promise of connected mobility and strengthen deep connections with your customers through connected vehicle solutions.<\/h3>\n\n\n\n<p>Almost all cars sold today include connectivity features, and the industry recognizes <a href=\"https:\/\/www.capgemini.com\/au-en\/industries\/automotive\/smart-mobility\/\">automotive connected services<\/a> as a major opportunity to create new revenue streams.<\/p>\n\n\n\n<p>Even more importantly, those connected, and software-defined, vehicles&nbsp;are ushering in a new era of connected customers. A connected vehicle platform offers more than just new products and models \u2013 it enables deep, long-term, and symbiotic customer relationships, as well as opening up new revenue streams.&nbsp;But to realize&nbsp;these opportunities, OEMs and other&nbsp;<a href=\"https:\/\/www.capgemini.com\/au-en\/industries\/automotive\/smart-mobility\/\">connected car services<\/a>&nbsp;providers need to interact with customers in totally new ways.<\/p>\n\n\n\n<p>OEMs know what they need to do, but some of them are encountering obstacles on their journey to becoming connected car services&nbsp;providers. Our new \u201cpoint of view\u201d report,&nbsp;<strong><u>Customer-centricity \u2013 the DNA of connected mobility<\/u><\/strong>,&nbsp;describes an end-to-end approach for overcoming these obstacles and realizing the benefits.<br><br>The report explains three straightforward strategies or \u201clevers\u201d that automakers can employ to accelerate and de-risk their journeys. Also included are success stories showing how these strategies are already succeeding within leading automotive companies.<\/p>\n\n\n\n<p>In addition, our&nbsp;infographic explores how you can use the power of ÎÚÑ»´«Ã½ and its partnership ecosystem to get closer to your customers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The infographic\u2019s connected vehicle insights include:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transforming customer experience across the lifecycle<\/li>\n\n\n\n<li>Building customer loyalty<\/li>\n\n\n\n<li>Adopting new sales and ownership\/use models<\/li>\n<\/ul>\n\n\n\n<p>\u2026and much more.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/09\/Connected-mobility-inforgraphic.jpg\" alt=\"\" class=\"wp-image-958100\" style=\"width:600px;height:800px\"\/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Please download the <strong><a href=\"https:\/\/prod.ucwe.capgemini.com\/au-en\/wp-content\/uploads\/2023\/07\/Automotive_Connected-Mobility_Infographic.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">infographic<\/a><\/strong> and contact our experts today to discuss how the ideas and recommendations included could help your organization become a mobility services provider and put yourself in the driving seat of the connected mobility revolution.<\/p>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h3 class=\"formHelpText\">Please submit your details below to start the conversation now with our experts:<\/h3>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_873193_3763682060\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"873193\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"5544252440\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<input type = \"hidden\" name = \"mf_form_field_validate\" class = \"mf_form_field_validate\" \/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t\t\t\t\t<p>Thank You! We have received your form submission.\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG873193 = {\"873193\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\n\n<section class=\"wp-block-cg-blocks-learn-more learnMoreBlock updated-new-sample-amal\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"learnmore-heading\">Explore further:<\/h2><\/div><div class=\"row\"><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/industries\/automotive\/\" target=\"\" aria-label=\"Automotive\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2022\/09\/Automotive-main-landing-page-banner_2880x1800px.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2022\/09\/Automotive-main-landing-page-banner_2880x1800px.jpg?w=500&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2022\/09\/Automotive-main-landing-page-banner_2880x1800px.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Automotive<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/solutions\/software-driven-transformation-in-automotive\/\" target=\"\" aria-label=\"Software-driven transformation in automotive\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2022\/04\/ÎÚÑ»´«Ã½-Engineering_-SOFTWARE-DRIVEN-TRANSFORMATION-IN-AUTOMOTIVE.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2022\/04\/ÎÚÑ»´«Ã½-Engineering_-SOFTWARE-DRIVEN-TRANSFORMATION-IN-AUTOMOTIVE.jpg?w=500&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2022\/04\/ÎÚÑ»´«Ã½-Engineering_-SOFTWARE-DRIVEN-TRANSFORMATION-IN-AUTOMOTIVE.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Software-driven transformation in automotive<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/industries\/automotive\/smart-mobility\/\" target=\"\" aria-label=\"Smart mobility\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2021\/11\/ÎÚÑ»´«Ã½_Automotive_smart-mobility.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2021\/11\/ÎÚÑ»´«Ã½_Automotive_smart-mobility.jpg?w=500&amp;quality=70 1x, https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2021\/11\/ÎÚÑ»´«Ã½_Automotive_smart-mobility.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Smart mobility<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our experts<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Customer-centricity is the DNA of connected mobility. Learn how to build and strengthen deep connections with your customers.<\/p>\n","protected":false},"author":257,"featured_media":100000873186,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"f1e8bfc2-16ef-4699-b033-d1f148623a60\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":177,"primary_term":"Mobility","featured_focal_points":""},"tags":[],"research-and-insight-type":[71],"theme":[177],"brand":[],"service":[],"industry":[26],"partners":[],"content-group":[],"class_list":["post-514705","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-mobility","industry-automotive"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer-centricity connected mobility - ÎÚÑ»´«Ã½ Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer-centricity connected mobility\" \/>\n<meta property=\"og:description\" content=\"Customer-centricity is the DNA of connected mobility. Learn how to build and strengthen deep connections with your customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/\" \/>\n<meta property=\"og:site_name\" content=\"ÎÚÑ»´«Ã½ Australia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-28T10:02:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/\",\"url\":\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/\",\"name\":\"Customer-centricity connected mobility - ÎÚÑ»´«Ã½ Australia\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg\",\"datePublished\":\"2023-03-23T08:19:28+00:00\",\"dateModified\":\"2025-07-28T10:02:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/au-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Research &amp; insights\",\"item\":\"https:\/\/www.capgemini.com\/au-en\/research-and-insight\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer-centricity connected mobility\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/au-en\/\",\"name\":\"ÎÚÑ»´«Ã½ Australia\",\"description\":\"ÎÚÑ»´«Ã½\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/au-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Customer-centricity connected mobility - ÎÚÑ»´«Ã½ Australia","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/","og_locale":"en_US","og_type":"article","og_title":"Customer-centricity connected mobility","og_description":"Customer-centricity is the DNA of connected mobility. Learn how to build and strengthen deep connections with your customers.","og_url":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/","og_site_name":"ÎÚÑ»´«Ã½ Australia","article_modified_time":"2025-07-28T10:02:43+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2025\/10\/New-Web-preview-global.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/","url":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/","name":"Customer-centricity connected mobility - ÎÚÑ»´«Ã½ Australia","isPartOf":{"@id":"https:\/\/www.capgemini.com\/au-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg","datePublished":"2023-03-23T08:19:28+00:00","dateModified":"2025-07-28T10:02:43+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#primaryimage","url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg","contentUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/au-en\/"},{"@type":"ListItem","position":2,"name":"Research &amp; insights","item":"https:\/\/www.capgemini.com\/au-en\/research-and-insight\/"},{"@type":"ListItem","position":3,"name":"Customer-centricity connected mobility"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/au-en\/#website","url":"https:\/\/www.capgemini.com\/au-en\/","name":"ÎÚÑ»´«Ã½ Australia","description":"ÎÚÑ»´«Ã½","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/au-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"theme_term_info":[{"id":177,"name":"Mobility"}],"industry_term_info":[{"id":26,"name":"Automotive"}],"services_term_info":[],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Customer-centricity connected mobility","url":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg"},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"tejasdhonsale"}],"creator":["tejasdhonsale"],"publisher":{"@type":"Organization","name":"ÎÚÑ»´«Ã½ Australia","logo":""},"keywords":[],"dateCreated":"2023-03-23T08:19:28Z","datePublished":"2023-03-23T08:19:28Z","dateModified":"2025-07-28T10:02:43Z"},"rendered":"<meta name=\"parsely-title\" content=\"Customer-centricity connected mobility\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/customer-centricity-connected-mobility\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2023-03-23T08:19:28Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>\n<meta name=\"parsely-author\" content=\"tejasdhonsale\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"featured_image_src":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"ÎÚÑ»´«Ã½ Australia","distributor_original_site_url":"https:\/\/www.capgemini.com\/au-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/connected_mobility_Banner_2880-x-1800.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/research-and-insight\/514705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/users\/257"}],"version-history":[{"count":6,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/research-and-insight\/514705\/revisions"}],"predecessor-version":[{"id":545151,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/research-and-insight\/514705\/revisions\/545151"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/media?parent=514705"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/tags?post=514705"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/research-and-insight-type?post=514705"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/theme?post=514705"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/brand?post=514705"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/service?post=514705"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/industry?post=514705"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/partners?post=514705"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/au-en\/wp-json\/wp\/v2\/content-group?post=514705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}