{"id":533948,"date":"2024-08-29T08:10:00","date_gmt":"2024-08-29T08:10:00","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?p=533948&#038;preview=true&#038;preview_id=533948"},"modified":"2025-02-21T09:18:02","modified_gmt":"2025-02-21T09:18:02","slug":"transform-your-business-with-servicenow","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/transform-your-business-with-servicenow\/","title":{"rendered":"Transform your business with ServiceNow"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Transform your business with ServiceNow<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2021\/05\/Jill-Weber-2-1.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Jill Weber<\/h5><h5 class=\"blog-date\">29 Aug 2024<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=1052432\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=1052432\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-automation-scalable-solutions-and-enhanced-employee-and-customer-experiences-on-one-powerful-platform\">Automation, scalable solutions, and enhanced employee and customer experiences \u2013 on one powerful platform.<\/h2>\n\n\n\n<p>The world is in a constant state of change. It\u2019s becoming more complex, with rising costs, geopolitical uncertainties, and new technologies such as generative AI all competing for attention. &nbsp;Companies are managing the resulting challenges and opportunities by being proactive and looking for ways to build bulwarks against unpredictability. That often means curtailing costs, shoring up security systems, and, most of all, finding more value throughout their operations.<\/p>\n\n\n\n<p>Forward-thinking companies are dreaming big and thinking beyond single-problem solutions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-go-beyond-it-service-management-with-servicenow\"><strong>Go beyond IT service management with ServiceNow<\/strong><\/h3>\n\n\n\n<p>ServiceNow \u2013 once thought of as a venerable IT partner with its go-to ticketing tool \u2013 is already enabling enterprises across industries to amplify their investment in its platform and discover diverse opportunities to build the best value and deliver the best services throughout their operations.<\/p>\n\n\n\n<p>ServiceNow is an integration platform that spans the enterprise. It\u2019s also an experience layer. Bringing those distinctive parts together means that multiple systems operating behind the scenes can be accessed with ease from the front end, making for a better user experience for both internal teams and customers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-streamline-and-scale-without-sacrificing-functionality\"><strong>Streamline and scale without sacrificing functionality<\/strong><\/h4>\n\n\n\n<p>ServiceNow has extensive reach. Imagine one example: Your company\u2019s human resources operations. It might leverage systems such as SAP, Oracle, and other human capital-management technologies. ServiceNow\u2019s platform has the capability to seamlessly plug into these systems, which can be accessed through an <a href=\"https:\/\/www.capgemini.com\/solutions\/people-experience-with-servicenow\/\">employee experience<\/a> portal.<\/p>\n\n\n\n<p>Moreover, ServiceNow\u2019s robust functionalities can help companies both simplify and scale. At one time, enterprises needed to rely on numerous third-party programs to get the services, tools, and security they needed. And ensuring those disparate pieces worked together required countless hours of employee training and the high overhead costs of maintaining legacy systems. That technology has now matured, and there\u2019s a trend toward consolidating and streamlining four or five core services, effectively reducing so-called digital sprawl while driving value. For instance, ServiceNow\u2019s virtual agent capabilities eliminate the need for a separate system, saving costs without sacrificing functionality.<\/p>\n\n\n\n<p>Through the use of generative AI, workflow processes can be better integrated, not siloed. Data can be shared widely across all departments within a company, allowing key teams to access valuable intelligence they can use in operational planning. Automation can replace labor-intensive and time-consuming manual tasks, freeing up human capital for more strategic work. And it can all be done at scale; even if a company starts small it can continue its <a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/pushing-past-roadblocks-to-drive-sustainable-business-transformation-in-europe\/\" target=\"_blank\" rel=\"noreferrer noopener\">business transformation<\/a> with incremental changes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-a-flexible-and-expansive-platform\"><strong>A flexible and expansive platform<\/strong><\/h4>\n\n\n\n<p>The ServiceNow platform and portal is a seamless one-stop shop for managing everything from the lifecycle of hardware and software assets to business continuity and risk. ÎÚÑ»´«Ã½\u2019s depth and breadth of expertise, whether in IT and workflows or digital customer experience and engineering, allows us to partner with businesses and support them in finding the right solutions. Companies can be more innovative in determining how to integrate business processes for end-to-end transformation and accelerate time to value while delivering measurable outcomes.<\/p>\n\n\n\n<p>For one global corporation of quick service restaurant (QSR) franchises, ÎÚÑ»´«Ã½ built a new core service platform to manage all operations. Starting in one market allowed us to test concepts on a smaller scale, which can now be expanded to a broader geographic reach. The organization initially embarked on business-to-business processes, and is now shifting its focus on business-to-consumer opportunities and revenue streams that can boost the customer experience and drive long-term loyalty.<\/p>\n\n\n\n<p>ÎÚÑ»´«Ã½ also has a new offering of pre-packaged <a href=\"https:\/\/www.capgemini.com\/about-us\/technology-partners\/servicenow\/\">ServiceNow solutions<\/a>, such as \u201csupply chain in a box.\u201d It considers requirements for the whole supply chain, such as setting up accounts, taking payments, and dealing with shipping and delivery. The solution provides a specific checklist of requirements, along with a ÎÚÑ»´«Ã½ expert who acts as a partner in supporting the company as it works through the transition processes.<\/p>\n\n\n\n<p>So whether a company is seeking a simple solution or a complex, multifaceted set of business process enhancements for everything from finance and accounting to supply chain, it can now leverage a series of core products and integrate them all through ServiceNow, making the most of the platform\u2019s power and flexibility to drive value.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Author<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2021\/05\/Jill-Weber-2-1.jpg\" alt=\"Jill Weber\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/jill-weber-9345727\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Jill Weber<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Global Partner Executive, ServiceNow | Group Strategic Initiatives &amp; Partnerships (GSIP)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/jill-weber-9345727\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Jill Weber is a Global Partner Executive in ÎÚÑ»´«Ã½\u2019s Group Strategic Initiatives &#038; Partnerships, and offer owner of Future Franchise Services.  She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of ÎÚÑ»´«Ã½\u2019s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":388,"featured_media":533949,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"{\"uuid\":\"4526204e-fd36-40b3-b9d7-015241ab7127\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"582d3ad5-ff53-443b-8440-3c6077a29a49\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[66],"service":[45],"industry":[],"partners":[62],"blog-topic":[84],"content-group":[],"class_list":["post-533948","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","brand-capgemini","service-enterprise-management","partners-servicenow","blog-topic-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Transform your business with ServiceNow<\/title>\n<meta name=\"description\" content=\"Go beyond IT service management with ServiceNow. 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It is an integration platform which enables enterprises across industries.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/transform-your-business-with-servicenow\/\" \/>\n<meta property=\"og:site_name\" content=\"ÎÚÑ»´«Ã½ Australia\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-29T08:10:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-21T09:18:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jill Weber\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Transform your business with ServiceNow\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"naveenkumarkannan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/transform-your-business-with-servicenow\/\",\"url\":\"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/transform-your-business-with-servicenow\/\",\"name\":\"Transform your business with ServiceNow\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/transform-your-business-with-servicenow\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/transform-your-business-with-servicenow\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2025\/02\/Blog_Banner_2880X1800.jpg\",\"datePublished\":\"2024-08-29T08:10:00+00:00\",\"dateModified\":\"2025-02-21T09:18:02+00:00\",\"author\":{\"@id\":\"https:\/\/www.capgemini.com\/au-en\/#\/schema\/person\/5431e26851c0d327d26d3e9558eee555\"},\"description\":\"Go beyond IT service management with ServiceNow. 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