{"id":515227,"date":"2023-10-04T12:53:00","date_gmt":"2023-10-04T12:53:00","guid":{"rendered":"https:\/\/www.capgemini.com\/au-en\/?p=515227&#038;preview=true&#038;preview_id=515227"},"modified":"2025-04-03T04:22:17","modified_gmt":"2025-04-03T04:22:17","slug":"connecting-intelligent-automation-and-innovation-in-business","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/connecting-intelligent-automation-and-innovation-in-business\/","title":{"rendered":"Connecting intelligent automation and innovation in business"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Connecting intelligent automation and innovation in business<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2023\/09\/Lalitha.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Lalitha Kompella<\/h5><h5 class=\"blog-date\">Oct 04, 2023<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=957962\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?p=957962&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=957962&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-when-the-entire-enterprise-is-connected-and-processes-are-intelligently-automated-organizations-can-innovate-and-to-create-lasting-sustainable-value-and-tangible-business-outcomes\">When the entire enterprise is connected and processes are intelligently automated, organizations can innovate and to create lasting, sustainable value and tangible business outcomes.<\/h2>\n\n\n\n<p>In Arthur Conan Doyle&#8217;s first short story about fictional detective Sherlock Holmes, a mysterious letter is delivered to Baker Street.<\/p>\n\n\n\n<p>Dr Watson asks him what it means \u2013 and Holmes replies, \u201cI have no data yet. It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.\u201d<\/p>\n\n\n\n<p>He was right, of course. It\u2019s unwise to shape new ideas without any data. But we\u2019d add, it\u2019s not just about the presence or absence of data, but about the quality, specificity, and the insight it reveals.<\/p>\n\n\n\n<p>The more of it you have, and the timelier it is, and the more comprehensive it is in scope, and the more relevant it is to your purpose, the better you\u2019ll be able to innovate and to put momentum behind your ability to create value.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Data + intelligence = information<\/h3>\n\n\n\n<p>What\u2019s needed first is an approach to digitizing and integrating business processes. Data drawn from individual areas of the organization is just that: it\u2019s data. It\u2019s partial. It\u2019s like being given directions for ten miles of a 100-mile trip.<\/p>\n\n\n\n<p>What\u2019s also needed is the introduction of smart technologies that help to organize, streamline, and prioritize all that data, so that it starts to make sense and becomes a basis on which judgements can be formed and decisions made. That\u2019s when data stops being data, and becomes information.<\/p>\n\n\n\n<p>At ÎÚÑ»´«Ã½, our Intelligent Process Automation (IPA) offer is a case in point. Its aims are to integrate and automate business processes, and reduce and eliminate any sources of friction (see Figure 1).<\/p>\n\n\n\n<p>By introducing robotic process automation (RPA), artificial intelligence (AI), and smart analytics, businesses can make data actionable. The workforce is given the information and the tools to gauge the status of things, and to identify and respond to challenges and opportunities, so a climate of creativity can emerge and evolve.<\/p>\n\n\n\n<p class=\"has-text-align-center has-small-font-size\"><em>Figure 1. An approach to end-to-end advisory services for Intelligent Process Automation<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-style-default\"><img decoding=\"async\" src=\"https:\/\/prod.ucwe.capgemini.com\/wp-content\/uploads\/2023\/10\/Connecting-intelligent-automation-and-innovation-in-business.jpg\" alt=\"An approach to end-to-end advisory services for Intelligent Process Automation\" class=\"wp-image-960224\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Transformational differences<\/h3>\n\n\n\n<p>When you can see everything, and when smart tools help you spot key facts and trends, you can think in new ways, and then develop and implement your innovations in ways that radically transform entire processes, rather than merely tinkering around the edges.<\/p>\n\n\n\n<p>Let\u2019s take a look at how an approach such as Intelligent Process Automation can make a difference in foundational areas of the organization.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Human resources<\/strong><\/h4>\n\n\n\n<p>The ultimate aim of HR includes the ability to attract candidates and to support and retain employees.<\/p>\n\n\n\n<p>A smart and frictionless HR operation can, for example, extract information from a CV, pre-create contracts, schedule interviews, validate documents, and source and recommend candidates.<\/p>\n\n\n\n<p>We\u2019ve found that a smart, integrated solution such as IPA can typically deliver a 40% reduction in cost of service and productivity savings of 50%.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Finance and accounting<\/strong><\/h4>\n\n\n\n<p>Similarly, an intelligent and integrated approach to finance and accounting can enable information to flow seamlessly in areas including accounts receivable, cash applications (the matching of information), invoice processing, and employee expense management.<\/p>\n\n\n\n<p>For example, a smart, automated approach to the SAP operations of a Swedish multinational power company rapidly and accurately processes millions of invoices. Benefits include the automatic processing of 550,000 transactions a year, the automatic dispatch of 82% of tickets, and the automation of a full 100% of daily scheduled runs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Supply chain<\/h4>\n\n\n\n<p>Supply chains probably provide the most tangible demonstrations of the case that can be made for integration and intelligence, since they are by their nature physically disparate.<\/p>\n\n\n\n<p>A smart, cohesive, and comprehensive approach can increase accuracy and efficiency in the creation, editing, and transmission of purchase orders; in shipment document creation; in order status tracking; in updates to workers\u2019 timesheets and inventories; in smart transport planning; in supplier risk assessment; and in demand forecasting.<\/p>\n\n\n\n<p>For instance, a European multinational food packaging and processing company integrated and automated functions across its operations. The benefits in supply chain management alone include the use of AI to reduce the time taken to process inbound warehousing documentation from eight hours to just two hours.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Customer operations<\/h4>\n\n\n\n<p>A smart and seamless model can be a major factor in a business\u2019s ability to attract and retain customers. Relevant customer operations areas include query classification, creating and updating tickets, generating call transcripts, automating audits, providing near-live translations, sentiment analysis, and contextual pop-ups to assist customer agents.<\/p>\n\n\n\n<p>For example, a multinational healthcare organization uses AI-powered virtual assistants for sensitive personal conversations with patients. The aims include the ability to reduce their pre-and post-surgery burden, provide treatment guidance in a discrete and interactive conversational format, offer a supportive and caring approach facilitating peace of mind, and to answer pre-defined scientific and fact-based FAQs.<\/p>\n\n\n\n<p>As a result, productivity has increased 225%, and there have been over 100 instances of minor continuous improvement of the items implemented.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The Connected Enterprise<\/h3>\n\n\n\n<p>The examples above have been drawn from individual business areas within organizations \u2013 but as we made plain earlier, benefits accrue to an even greater degree when the entire enterprise is integrated, and when intelligent processes are brought to bear. When everything is connected, and when everything can be seen and examined, organizations find it much easier to innovate and to create lasting value.<\/p>\n\n\n\n<p>It&#8217;s what we at ÎÚÑ»´«Ã½ call the Connected Enterprise \u2013 an approach we use to seamlessly orchestrate an integrated, intelligent ecosystem of people, processes, and technology that drives enhanced, sustainable business value and outcomes across your organization.<\/p>\n\n\n\n<p>In short, a Connected Enterprise can innovate based on knowledge and insight. It can twist theories to suit facts, rather than vice versa.<\/p>\n\n\n\n<p>We\u2019d like to think Sherlock Holmes would approve.<\/p>\n\n\n\n<p><em><em>This article is published in the new edition of our Innovation Nation magazine. Read more from our special feature on &#8220;<a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/innovation-nation-automation-and-the-data-powered-organization\" target=\"_blank\" rel=\"noreferrer noopener\">Automation and the data-powered organization<\/a>&#8221; and download the full magazine.<\/em><\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our experts<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2023\/09\/Lalitha.jpg\" alt=\"Lalitha Kompella Global Head, Intelligent Automation Practice, ÎÚÑ»´«Ã½&#039;s Business Services\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/lalithakompella\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Lalitha Kompella<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Global Head, Intelligent Automation Practice, ÎÚÑ»´«Ã½\u2019s Business Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/lalithakompella\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Lalitha is the Global Head of ÎÚÑ»´«Ã½&#8217;s Intelligent Automation Practice. In this role, she combines traditional automation technologies with AI, Gen AI and Agentic AI to operationalize an advanced and next-generation intelligent automation solution for ÎÚÑ»´«Ã½\u2019s Business Services.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/au-en\/wp-content\/uploads\/sites\/10\/2021\/05\/photo-400x400_Marek-Sowa.jpg\" alt=\"Marek Sowa Head of Intelligent Automation Offering &amp; Innovation, ÎÚÑ»´«Ã½ Marek empowers clients to revolutionize business operations with AI and RPA. He aids Fortune 500 companies in creating scalable, high-performance automation solutions that enhance efficiency, employee satisfaction, and transformation. His current role involves shaping market-leading offerings, GTM strategies, and aligning global services in the Data &amp; AI portfolio. Marek also manages product design, sales enablement, marketing alignment, and market adoption.\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/mareksowa\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Marek Sowa<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Head of Generative Technologies, ÎÚÑ»´«Ã½\u2019s Business Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/mareksowa\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Marek Sowa is head of ÎÚÑ»´«Ã½\u2019s Intelligent Automation Offering &#038; Innovation focused on adopting AI technologies into business services. He leverages the potential hidden in deep and machine learning to increase the speed, accuracy, and automation of processes. This helps clients to transform their business operations leveraging the combined power of AI and RPA to create working solutions that deliver real business value.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>When the entire enterprise is connected and processes are intelligently automated, organizations can innovate and to create lasting, sustainable value and tangible business outcomes.<\/p>\n","protected":false},"author":499,"featured_media":515228,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"c36ecee3-4712-46b9-ae41-fcef418b83a0\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[139],"industry":[426],"partners":[],"blog-topic":[86],"content-group":[],"class_list":["post-515227","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","service-intelligent-business-operations","industry-business-operations","blog-topic-data-and-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Connecting intelligent automation and innovation in business - ÎÚÑ»´«Ã½ Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/au-en\/insights\/expert-perspectives\/connecting-intelligent-automation-and-innovation-in-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Connecting intelligent automation and innovation in business\" \/>\n<meta property=\"og:description\" content=\"When the entire enterprise is connected and processes are intelligently automated, organizations can innovate and to create lasting, sustainable value and tangible business outcomes.\" \/>\n<meta property=\"og:url\" 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