{"id":142439,"date":"2019-06-19T16:29:00","date_gmt":"2019-06-19T16:29:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=client-story&#038;p=513487"},"modified":"2025-04-02T12:02:05","modified_gmt":"2025-04-02T12:02:05","slug":"syngenta-reimagines-its-hr-for-an-enhanced-employee-experience-2","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/au-en\/news\/client-stories\/syngenta-reimagines-its-hr-for-an-enhanced-employee-experience-2\/","title":{"rendered":"Syngenta reimagines its HR for an enhanced employee experience"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-default header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2019\/06\/ÎÚÑ»´«Ã½_Client-Story_Syngenta-HR.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Syngenta reimagines its HR for an enhanced employee experience<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/03\/Syngenta_reimagines-its-HR-for-an-enhanced-employee-experience.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download client story<\/span><span class=\"type\">2 MB  <\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client: Syngenta<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Region: Global<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Agriculture<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n\n<p><strong>Client Challenge:<\/strong> Syngenta needed to attract and retain an extremely high caliber of talent to work on improving global food security<\/p>\n\n\n<p><strong>Solution:<\/strong> By partnering with ÎÚÑ»´«Ã½, Syngenta transformed its HR function through consolidating its processes into a single way of working, before implementing a set of cloud-based, digital platforms and tools to achieve a more responsive and satisfying HR experience<\/p>\n\n\n<p><strong>Benefits<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>58% to 90% increase in employee satisfaction<\/li>\n\n\n<li>75% reduction in customer complaints<\/li>\n\n\n<li>Faster and more effective ticket resolution time, with more than 90% of tickets being resolved within two days<\/li>\n\n\n<li>Anywhere-anytime access to real time information and less time spent on HR administration<\/li>\n\n\n<li>Enhanced accuracy and efficiency of Syngenta\u2019s HR operations<\/li>\n\n\n<li>30% cost reduction in HR operating costs from 2012-2015, following by an additional 40% cost reduction as a result of the \u201cHR Next Generation\u201d program<\/li>\n\n\n<li>Reshaped learning services administration with cloud-based technology and service catalogue<\/li>\n\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-transforming-hr-to-support-critical-objectives\">Transforming HR to support critical objectives<\/h3>\n\n\n<p>As a worldwide leader in the agriculture industry, Syngenta has made feeding a rising population its primary goal, and dedicated world-class science and innovative crop solutions to providing effective answers to the challenge of global food security. To achieve this ambitious objective, the organization needs to employ an extremely high caliber of talent. This means operating a highly effective and responsive HR function to overcome the challenges of identifying and retaining new and existing talent.<\/p>\n\n\n<p>In 2012, Syngenta reviewed its HR processes and understood the opportunity to enhance its ability to support potential and existing employees by consolidating its services across regions. To ensure the success of the project, Syngenta required a transformation partner that would guide the creation and implementation of a unique solution to fit its needs.<\/p>\n\n\n<p>Syngenta selected ÎÚÑ»´«Ã½ as its partner based on the success of the organizations\u2019 existing relationship, as well as ÎÚÑ»´«Ã½\u2019s well established history of delivering effective global transformation solutions. ÎÚÑ»´«Ã½\u2019s demonstrated understanding of HR transformation, digital technology, and the agriculture industry singled it out from other potential partners.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-standardization-creates-the-foundation-for-digital-transformation\">Standardization creates the foundation for digital transformation<\/h3>\n\n\n<p>Syngenta and ÎÚÑ»´«Ã½ started by conducting a thorough analysis of Syngenta\u2019s HR processes to establish a shared understanding of the opportunities for improving performance and the challenges the solution needed to address. The study highlighted the need for Syngenta to standardize its processes and ways of working on a region-by-region basis.<\/p>\n\n\n<p>During the period 2012\u20132015, the partners consolidated all HR processes into four global delivery centers, which included implementation of a service desk focused on Syngenta employees. This eliminated region-specific ways of working and introduced a single approach to all HR operations, resulting in an expansion of HR services to cover around 22,000 members of the Syngenta organization. At the same time, Syngenta was able to reduce the cost of operations by 30%, while expanding the ability of its HR function to provide effective services more rapidly.<\/p>\n\n\n<p>This standardization and consolidation created the groundwork for the partners to further explore opportunities for improvements to Syngenta\u2019s HR processes among other digital transformation projects.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-state-of-the-art-digital-tools-deliver-a-more-fulfilling-hr-experience\">State-of-the-art digital tools deliver a more fulfilling HR experience<\/h3>\n\n\n<p>In 2015, with the transition finalized and consolidation complete, Syngenta and ÎÚÑ»´«Ã½ continued HR transformation to support business change, strengthen Syngenta\u2019s talent pipeline, deliver HR excellence, and shape the organization\u2019s culture and leadership. More specifically, the transition enabled the partners to evaluate HR services in ways that hadn\u2019t been possible before \u2013 most notably by measuring customer satisfaction. This in turn made it possible to identify areas where services needed improvement, and so to set about creating the right customer experience for HR service users.<\/p>\n\n\n<p>The partners embedded a \u201cOne HR\u201d team mindset, working together as one team not just to respond to queries and complaints, but also to identify and deal with the real root cause of problems and reduce recurrences. This \u201cOne HR\u201d mindset enabled the partners to combine resources such as analytics, customer service skills, HR excellence, automation, and robotics that led to a range of tangible improvements, including enhanced user satisfaction, reduced customer complaints, and faster and more effective ticket resolution.<\/p>\n\n\n<p>In 2016, Syngenta and ÎÚÑ»´«Ã½ implemented automation projects across quality checking, data entry, annual compensation, and record filing. As well as delivering financial savings \u2013 including $340,000 savings in compensation statement production alone \u2013 automation has improved the speed and reliability of processes, and reduced the scope for human error. This has had a major impact on service levels.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-new-operating-model-for-next-generation-hr\">A new operating model for next-generation HR<\/h3>\n\n\n<p>In 2016\u20132018, the partners planned, developed, and implemented their \u201cHR Next Generation\u201d project \u2013 a new operating model and technology for next-generation HR that reflects Syngenta\u2019s commitment towards using technology to improve accuracy and efficiency, without removing the human element of customer satisfaction.<\/p>\n\n\n<p>Going live in mid-2018, the HR Next Generation project focused on upgrading three of Syngenta\u2019s core legacy HR technology platforms used to deliver an enhanced employee experience across 90 countries:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Workday<\/strong> \u2013 replacing SAP as the beating heart of Syngenta\u2019s new systems landscape, Workday acts as the core database for all people data.<\/li>\n\n\n<li><strong>ServiceNow<\/strong> \u2013 as Syngenta\u2019s new case management system, ServiceNow enables tickets to be transferred between Infrastructure Services and Finance teams more easily. ServiceNow is also leveraged across other parts of Syngenta Business Services.<\/li>\n\n\n<li><strong>RightAnswers<\/strong> \u2013 knowledge management software that integrates with ServiceNow to enhance the agent and customer experience by resolving tickets faster and in fewer steps.<\/li>\n\n<\/ul>\n\n\n<p>On top of these core technologies, the partners also modernized Syngenta\u2019s entire HR landscape by implementing a range of digital tools that enabled the business to deliver more effective services to its existing and new employees. These tools included:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>SumTotal Learning Management System (LMS)<\/strong> \u2013 a global learning solution that delivers a strategic shift towards virtual learning. SumTotal LMS enables Syngenta to access their corporate learning programs from one single, easy-to-use site.<\/li>\n\n\n<li><strong>ESCRIBA<\/strong> \u2013 a digital document management system that eliminates manual work to substantially reduce contract generation time and improve accuracy.<\/li>\n\n\n<li><strong>SumTotal compensation tool<\/strong> \u2013 a new platform for enhanced, more consistent, and user-friendly compensation management.<\/li>\n\n\n<li><strong>Transversal digital coach<\/strong> \u2013 a new knowledge base tool that provides instant digital access to best practice management material, advice, and guidance.<\/li>\n\n\n<li><strong>Power BI global command center<\/strong> \u2013 a tool that consolidates and converts data and analytics from different sources into business intelligence, to speed up analysis and reaction time.<\/li>\n\n\n<li><strong>UiPath automated payroll file production robots<\/strong> \u2013 an automated payroll solution that accelerates completion of complex tasks by eliminating manual intervention, reducing cost and improving quality.<\/li>\n\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-continuing-digital-transformation-success-into-the-future\">Continuing digital transformation success into the future<\/h3>\n\n\n<p>Building on the successful and impactful transformation of Syngenta\u2019s global HR operations, the partners identified numerous opportunities for improved services, including the implementation of robotics and automation to enhance productivity and accuracy. To this end, in 2018, Syngenta and ÎÚÑ»´«Ã½ agreed to extend their contract through to 2022 \u2013 cementing a successful and highly effective, 10-year partnership to deliver a best-in-class customer experience.<\/p>\n\n\n<p>With this renewed agreement, ÎÚÑ»´«Ã½ will extend its services to deliver its Digital Employee Operations solution to the agribusiness leader. As part of the contract remit, ÎÚÑ»´«Ã½\u2019s experts across delivery centers in Nanhai, Krakow, Campinas, and Kolkata will work alongside Syngenta to continue transforming the full scope of its HR services in support of Syngenta\u2019s 28,000 employees around the world. These functions include new hire onboarding, HR administration, payroll, compensation, learning services, performance management, talent management, and data analytics.<\/p>\n\n\n<p>This extended collaboration will lead to cost savings, increased productivity, enhanced employee satisfaction, and an accelerated pace for the digitization of Syngenta\u2019s global HR operations.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-enhanced-employee-satisfaction-at-reduced-cost\">Enhanced employee satisfaction at reduced cost<\/h3>\n\n\n<p>The three-phased transformation program and \u201cOne HR\u201d team mindset has led to a positively transformed perception of HR operations and a range of tangible outcomes, including:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>58% to 90% increase in employee satisfaction<\/li>\n\n\n<li>75% reduction in customer complaints<\/li>\n\n\n<li>Faster and more effective ticket resolution time, with more than 90% of tickets being resolved within two days<\/li>\n\n\n<li>Anywhere-anytime access to real-time information and less time spent on HR administration<\/li>\n\n\n<li>Enhanced accuracy and efficiency of Syngenta\u2019s HR operations<\/li>\n\n\n<li>30% cost reduction in HR operating costs from 2012\u20132015, followed by an additional 40% cost reduction as a result of the \u201cHR Next Generation\u201d program<\/li>\n\n\n<li>Reshaped learning services administration with cloud-based technology and service catalogue.<\/li>\n\n<\/ul>\n\n\n<p>Together, Syngenta and ÎÚÑ»´«Ã½ will continue to follow their \u201cOne HR\u201d team mindset that combines both organizations as a single team to continuously exchange information and expertise. By combining Syngenta\u2019s impressive drive for innovation with ÎÚÑ»´«Ã½\u2019s knowledge of digital transformation and HR processes, the partners will continue to demonstrate their leadership abilities and commitment to a superior HR experience.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contact-business-services\"><strong>Contact Business Services<\/strong><\/h3>\n\n\n<p>To learn more, contact ÎÚÑ»´«Ã½\u2019s Business Services at:&nbsp;<a href=\"mailto:businessservices.global@capgemini.com\">businessservices.global@capgemini.com<\/a><\/p>\n\n\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_509899_367257210\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"509899\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"customer-experience\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"643ff4d102\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<input type = \"hidden\" name = \"mf_form_field_validate\" class = \"mf_form_field_validate\" \/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t\t\t\t\t<p>Thank You! We have received your form submission.\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG509899 = {\"509899\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>By partnering with ÎÚÑ»´«Ã½, Syngenta transformed its HR function through consolidating its processes into a single way of working, before implementing a set of cloud-based, digital platforms and tools to achieve a more responsive and satisfying HR 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