{"id":507838,"date":"2023-02-18T18:02:15","date_gmt":"2023-02-18T18:02:15","guid":{"rendered":"https:\/\/www.capgemini.com\/ar-es\/?post_type=research-and-insight&#038;p=507838"},"modified":"2025-04-01T10:46:35","modified_gmt":"2025-04-01T10:46:35","slug":"las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/","title":{"rendered":"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer first<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2023\/02\/ÎÚÑ»´«Ã½-Customer-Service-paper_SAP-Service-Cloud_2021A-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Download point of view<\/span><span class=\"type\">6 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/&amp;text=Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/&amp;text=Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Cinco consideraciones clave para las organizaciones a la hora de adaptar, modernizar y optimizar su estrategia de servicio al cliente.<\/h2><p class=\"intro-para-content\">La pandemia ha acelerado el cambio a lo digital en todos los sectores. Mientras que muchas organizaciones han actualizado y adaptado r\u00e1pidamente sus capacidades de venta para responder a esta disrupci\u00f3n del mercado, no se puede decir lo mismo en funci\u00f3n del servicio.<br><br><\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><strong>En este documento, exploramos cinco nuevas reglas del servicio al cliente que pueden guiar a las organizaciones a medida que se adaptan, modernizan y optimizan su oferta de servicios:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Garantizar que todos los indicadores clave de rendimiento (KPI) est\u00e9n vinculados a conocimientos pr\u00e1cticos mediante la toma de decisiones de servicio al cliente basada en datos.<\/li>\n\n\n\n<li>El servicio omnicanal es ahora\u2026 el siguiente es sin canales.<\/li>\n\n\n\n<li>El servicio debe ser proactivo, pragm\u00e1tico y oportuno.<\/li>\n\n\n\n<li>El ecosistema debe ampliarse para incluir el servicio al cliente ampliado.<\/li>\n\n\n\n<li>El servicio se basa en la tecnolog\u00eda y est\u00e1 dirigido por el ser humano.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-puesta-en-practica-las-cinco-nuevas-reglas-del-servicio-con-capgemini-y-sap-service-cloud\"><strong>Puesta en pr\u00e1ctica las cinco nuevas reglas del servicio con ÎÚÑ»´«Ã½ y SAP Service Cloud<\/strong><\/h4>\n\n\n\n<p>SAP Service Cloud proporciona la base y las capacidades t\u00e9cnicas a partir de las cuales las organizaciones pueden construir la funci\u00f3n de servicio del futuro. ÎÚÑ»´«Ã½, socio estrat\u00e9gico de SAP desde hace mucho tiempo, se encuentra en una posici\u00f3n \u00fanica para ayudar a las organizaciones a elaborar una estrategia de servicio integral que aproveche todas las capacidades de <strong>SAP Service Cloud<\/strong> mediante la ejecuci\u00f3n de las nuevas reglas del servicio al cliente.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"816\" height=\"482\" src=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/28\/2023\/02\/SAP.jpg\" alt=\"\" class=\"wp-image-509618\" srcset=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2023\/02\/SAP.jpg 816w, https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2023\/02\/SAP.jpg?resize=300,177 300w, https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2023\/02\/SAP.jpg?resize=768,454 768w\" sizes=\"auto, (max-width: 816px) 100vw, 816px\" \/><\/figure>\n\n\n\n<p>El servicio es la nueva venta. Si est\u00e1s de acuerdo con esta afirmaci\u00f3n, lo m\u00e1s probable es que tu organizaci\u00f3n necesite tomar medidas audaces y deliberadas para activar las oportunidades de ingresos basadas en el servicio.<\/p>\n\n\n\n<p>Descarga este POV para saber c\u00f3mo los expertos en servicios de ÎÚÑ»´«Ã½ -y nuestro equipo dedicado a SAP Service Cloud- pueden ayudar a tu organizaci\u00f3n a adaptar, modernizar y optimizar tu funci\u00f3n de servicio para ofrecer el m\u00e1ximo valor al negocio y una experiencia superior a los clientes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":367,"featured_media":10193,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"471a5d8e-a571-4a5d-9fe9-32a7cce1f96a\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":239,"primary_term":"Customer first","featured_focal_points":""},"tags":[],"research-and-insight-type":[78],"theme":[239],"brand":[],"service":[197,100],"industry":[],"partners":[],"content-group":[],"class_list":["post-507838","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-customer-first","service-cloud","service-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida - ÎÚÑ»´«Ã½ Argentina<\/title>\n<meta name=\"description\" content=\"Conoce las consideraciones clave para las organizaciones a la hora de adaptar, modernizar y optimizar su estrategia de servicio al cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida\" \/>\n<meta property=\"og:description\" content=\"Conoce las consideraciones clave para las organizaciones a la hora de adaptar, modernizar y optimizar su estrategia de servicio al cliente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/\" \/>\n<meta property=\"og:site_name\" content=\"ÎÚÑ»´«Ã½ Argentina\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-01T10:46:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2880\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/\",\"url\":\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/\",\"name\":\"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida - ÎÚÑ»´«Ã½ Argentina\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg\",\"datePublished\":\"2023-02-18T18:02:15+00:00\",\"dateModified\":\"2025-04-01T10:46:35+00:00\",\"description\":\"Conoce las consideraciones clave para las organizaciones a la hora de adaptar, modernizar y optimizar su estrategia de servicio al cliente.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#breadcrumb\"},\"inLanguage\":\"es-MX\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-MX\",\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg\",\"width\":2880,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/ar-es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Research &amp; insights\",\"item\":\"https:\/\/www.capgemini.com\/ar-es\/research-and-insight\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/ar-es\/#website\",\"url\":\"https:\/\/www.capgemini.com\/ar-es\/\",\"name\":\"ÎÚÑ»´«Ã½ Argentina\",\"description\":\"ÎÚÑ»´«Ã½\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/ar-es\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es-MX\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida - ÎÚÑ»´«Ã½ Argentina","description":"Conoce las consideraciones clave para las organizaciones a la hora de adaptar, modernizar y optimizar su estrategia de servicio al cliente.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/","og_locale":"es_MX","og_type":"article","og_title":"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida","og_description":"Conoce las consideraciones clave para las organizaciones a la hora de adaptar, modernizar y optimizar su estrategia de servicio al cliente.","og_url":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/","og_site_name":"ÎÚÑ»´«Ã½ Argentina","article_modified_time":"2025-04-01T10:46:35+00:00","og_image":[{"width":2880,"height":1800,"url":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/","url":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/","name":"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida - ÎÚÑ»´«Ã½ Argentina","isPartOf":{"@id":"https:\/\/www.capgemini.com\/ar-es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg","datePublished":"2023-02-18T18:02:15+00:00","dateModified":"2025-04-01T10:46:35+00:00","description":"Conoce las consideraciones clave para las organizaciones a la hora de adaptar, modernizar y optimizar su estrategia de servicio al cliente.","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#breadcrumb"},"inLanguage":"es-MX","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/"]}]},{"@type":"ImageObject","inLanguage":"es-MX","@id":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#primaryimage","url":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg","contentUrl":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg","width":2880,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/ar-es\/"},{"@type":"ListItem","position":2,"name":"Research &amp; insights","item":"https:\/\/www.capgemini.com\/ar-es\/research-and-insight\/"},{"@type":"ListItem","position":3,"name":"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/ar-es\/#website","url":"https:\/\/www.capgemini.com\/ar-es\/","name":"ÎÚÑ»´«Ã½ Argentina","description":"ÎÚÑ»´«Ã½","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/ar-es\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"es-MX"}]}},"theme_term_info":[{"id":239,"name":"Customer first"}],"industry_term_info":[],"services_term_info":[{"id":197,"name":"Cloud"},{"id":100,"name":"Customer experience"}],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida","url":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg"},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"vikramjanugade"}],"creator":["vikramjanugade"],"publisher":{"@type":"Organization","name":"ÎÚÑ»´«Ã½ Argentina","logo":""},"keywords":[],"dateCreated":"2023-02-18T18:02:15Z","datePublished":"2023-02-18T18:02:15Z","dateModified":"2025-04-01T10:46:35Z"},"rendered":"<meta name=\"parsely-title\" content=\"Las nuevas reglas del servicio de atenci\u00f3n al cliente: Permitir una experiencia personal, oportuna y fluida\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/ar-es\/insights\/biblioteca-de-investigacion\/las-nuevas-reglas-del-servicio-de-atencion-al-cliente-permitir-una-experiencia-personal-oportuna-y-fluida\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2023-02-18T18:02:15Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>\n<meta name=\"parsely-author\" content=\"vikramjanugade\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"featured_image_src":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"ÎÚÑ»´«Ã½ Argentina","distributor_original_site_url":"https:\/\/www.capgemini.com\/ar-es","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/ar-es\/wp-content\/uploads\/sites\/9\/2021\/04\/ÎÚÑ»´«Ã½_Customer-Experience_new-rules.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/research-and-insight\/507838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/users\/367"}],"version-history":[{"count":7,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/research-and-insight\/507838\/revisions"}],"predecessor-version":[{"id":517974,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/research-and-insight\/507838\/revisions\/517974"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/media\/10193"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/media?parent=507838"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/tags?post=507838"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/research-and-insight-type?post=507838"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/theme?post=507838"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/brand?post=507838"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/service?post=507838"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/industry?post=507838"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/partners?post=507838"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/ar-es\/wp-json\/wp\/v2\/content-group?post=507838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}