{"id":28779,"date":"2022-10-20T05:39:28","date_gmt":"2022-10-20T03:39:28","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=816668"},"modified":"2025-03-28T05:32:50","modified_gmt":"2025-03-28T05:32:50","slug":"servicio-aumentado-de-energia-y-servicios-publicos","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/ar-es\/solutions\/servicio-aumentado-de-energia-y-servicios-publicos\/","title":{"rendered":"Servicio aumentado de energ\u00eda y servicios p\u00fablicos"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-service-for-energy-and-utilities-2880X1800.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:44% 7.000000000000001%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Servicio aumentado de energ\u00eda y servicios p\u00fablicos<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/10\/Augmented-Services.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Descargar documento<\/span><span class=\"type\">977 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ar-es\/solutions\/servicio-aumentado-de-energia-y-servicios-publicos\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ar-es\/solutions\/servicio-aumentado-de-energia-y-servicios-publicos\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">\u00bfSu organizaci\u00f3n todav\u00eda ve el servicio al cliente como un centro de costos? Bueno, ahora es el momento de revolucionar su funci\u00f3n de servicio al cliente y transformarla en un motor de crecimiento.<\/h2><p class=\"intro-para-content\">Los clientes de energ\u00eda y servicios p\u00fablicos siempre esperan una excelente experiencia de servicio con cada nueva interacci\u00f3n; sin embargo, el 75%* de los clientes cree que se tarda demasiado en comunicarse con un agente en vivo, mientras que el 72%* se siente frustrado por tener que explicar su problema varias veces debido al mal servicio al cliente y la falta de presencia omnicanal.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>En ÎÚÑ»´«Ã½, estamos capacitando a sus agentes de servicio para que aborden de manera proactiva las expectativas y necesidades futuras de los clientes. Se habilitan conocimientos enriquecidos basados en datos para identificar tendencias, necesidades insatisfechas y oportunidades.&nbsp;<\/p>\n\n\n\n<p>El servicio aumentado ayuda a los jugadores de energ\u00eda y servicios p\u00fablicos de cuatro maneras:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los datos de los clientes son consistentes, completos y combinados para generar valor para las propuestas comerciales actuales y nuevas<\/li>\n\n\n\n<li>La IA y los grandes datos abordan las necesidades de los clientes y las interacciones personalizadas<\/li>\n\n\n\n<li>Los conocimientos y la comprensi\u00f3n m\u00e1s profundos del cliente conducen a un mayor NPS e ingresos<\/li>\n\n\n\n<li>La agilidad empresarial mejora<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video is-style-cg-sapphire2\"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\"><\/h3><div class=\"video-info\"><p data-maxlength=\"68\"><strong>Servicios aumentados<\/strong><\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/gakEUZqGyg0\" frameborder=\"0\" rel=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Does your organization still see customer service as a cost center? Well, it\u2019s now time to revolutionize your customer service function and transform it into a growth engine.<\/p>\n","protected":false},"author":33,"featured_media":28780,"parent":5720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[0],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":false,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[167],"content-group":[],"class_list":["post-28779","page","type-page","status-publish","has-post-thumbnail","hentry","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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